Add visual engagement to your customer experience with Glia CoBrowsing and start having more meaningful conversations with your customers. CoBrowsing (aka Collaborative Browsing) enables your company agents and customers to be on the same page - literally.
With CoBrowsing you can easily guide customers through complex forms or to hard-to-find resources on your site. The hands-on approach made possible through CoBrowsing drives higher conversion rates and produces more satisfied customers.
Learn how visual engagement can increase online conversions and improve customer support in our newest eBook.
CoBrowsing provides valuable visual context and allows companies to “show” not just “tell - leading to decreased average handle time and more satisfied customers.
Leveraging CoBrowsing’s “Observation” mode, companies can see customer issues before the customer engagement even begins.
With OmniBrowse, Glia’s standalone CoBrowsing solution, companies can marry inbound support calls with the web browsing sessions those calls originated from.
Complex transactions or lengthy forms often provide customers with numerous exit opportunities. CoBrowsing allows companies to guide customers through these drop-off points - increasing conversion significantly.