Glia enables companies to have the most relevant and meaningful conversations with their customers on the channels they choose.
We know that no two customer engagements are ever the same. That’s why Glia allows you to communicate with your customers on a variety of different channels - all managed from a single platform.
Go beyond simple chat. With live chat, audio chat (both phone and VoIP), and video chat, Glia provides the perfect mode of customer communication for all levels of complexity. And with Glia’s rich visual engagement tools, you can provide your agents with unprecedented visual context - enabling more efficient support with decreased resolution times.
Identification & Segmentation
SaleMove uses predefined business logic to intelligently view website visitors in real-time and then segments them based on behavioral or demographic data.
Have conversations with your customers on the channels they prefer - both reactively and proactively - ensuring minimal customer effort and maximum satisfaction.
Arm your agents with real-time visual context through live web observation and CoBrowsing - allowing your agents and customers to be on the same page immediately.