Four Credit Unions Share Insights on Member Experience in a Digital World

Glia's CEO and co-founder, Dan Michaeli, sat down with four of our credit union clients to discuss the importance of digital member service. Dive into the tactics associated with meeting the challenges of member experience, the important role of digital member service, and how current and future strategies are evolving with the marketplace.

The webinar, hosted by Callahan, features the following special guest speakers:

• Andrea Argueta, COO at IDB Global Federal Credit Union
• Brooke Hamilton, Member Experience Manager at TwinStar Credit Union
• Janene Gomez, Call Center Manager at Numerica Credit Union
• Michael Smith, Digital Channels Product Owner at PSECU

During the webinar, you will hear:

• How credit unions approach member service strategy
• How digital journeys and member experience come together
• The impact of events like the recent pandemic on member service
• How to tackle common member experience challenges and what the future holds

Request a personalized demonstration of Glia’s Digital Member Service platform, including CoBrowsing with chat, voice, video, AI and more. You can see for yourself how Glia is reinventing how credit unions support members online.