Testimonial
03:47

Glia Clients Talk Service Continuity - Part II

Glia
Digital Customer Service
Testimonial
03:47

Glia Clients Talk Service Continuity - Part II

In the wake of social distancing, communication between credit unions and their members has been put to the ultimate test. How can these organizations ensure that their member’s needs are being met and they are able to connect with an agent to discus important life decisions caused by this pandemic?

We sat down, virtually—with some of Glia’s new clients who chose to implement our platform completely remote to ensure their digital customer service is top notch. Andrea Argueta, Chief Operations Officer at IDB Global Federal Credit Union and Aaron Mickelson, Director of Contact Center Operations at TwinStar Credit Union discussed implementation on a time crunch, and how they kept their high standards of member service using remote agents.

In this testimonial video we discuss:

  • How social distancing impacted service operations
  • Implementing home agents on a time crunch
  • Advice to others about service continuity
Glia
Glia
Digital Customer Service
What Jim is Reading and Listening To Right Now
Ultimate Guide to CoBrowsing
Jim’s Favorite New Product Outside of Work
Amazon Echo

Latest Videos

Infographics Video Chat Study
OvalPlay icon

Glia AI Management

Infographics Video Chat Study
OvalPlay icon

4 CUs Share Insights on Member Experience in a Digital World

Infographics Video Chat Study
OvalPlay icon

IDB Global FCU Testimonial