Delivering a differentiated customer experience has become paramount as more customers think and act as digital natives. Expectations have evolved, and customers are increasingly seeking to be met where they are: OnScreen.
Listen as special guest Kate Leggett, Forrester’s VP and Principal Analyst for CRM and Customer Service and Rick DeLisi, Glia’s Lead Research Analyst discuss how to reinvent customer service in a digital age. During the webinar, you’ll learn:
