Webinar
1:00

How to Reinvent Customer Service—OnScreen

Webinar
1:00

How to Reinvent Customer Service—OnScreen

Listen to the On Demand Webinar

Delivering a differentiated customer experience has become paramount as more customers think and act as digital natives. Expectations have evolved, and customers are increasingly seeking to be met where they are: OnScreen.

Listen as special guest Kate Leggett, Forrester’s VP and Principal Analyst for CRM and Customer Service and Rick DeLisi, Glia’s Lead Research Analyst discuss how to reinvent customer service in a digital age. During the webinar, you’ll learn:

  • How customer service has evolved and the state of customer service in 2022
  • The economic value of delivering a great customer experience
  • What is Digital Customer Service—and why it’s important
  • Which digital channels you should be offering to your customers
  • How to move customers to their preferred digital channels
  • Defining key agent skills and setting them up for success as digital agents

Access the recording now!

Rick DeLisi and Kate Leggett
Rick DeLisi and Kate Leggett
What Jim is Reading and Listening To Right Now
Ultimate Guide to CoBrowsing
Jim’s Favorite New Product Outside of Work
Amazon Echo

Latest Videos

Infographics Video Chat Study
OvalPlay icon

How to Reinvent Customer Service—OnScreen

Infographics Video Chat Study
OvalPlay icon

Glia Client Experience: Direct FCU

Infographics Video Chat Study
OvalPlay icon

DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service