Glia
What if you had a personal data analyst who could look across all your interaction data and pull exactly what you needed when you need it?
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Testimonios

Glia Client Experience: Southwest National Bank
Testimonial
2:32
Glia Client Experience: Southwest National Bank
The SVP of Digital Banking at Southwest National Bank discusses their digital transformation and how Glia’s single platform was a game changer for them.
Glia Client Experience: Umpqua Bank
Testimonial
2:25
Glia Client Experience: Umpqua Bank
The Digital Product Manager, Global Payments & Deposits at Umpqua Bank discusses how Glia’s interaction platform took the bank’s digital solution to the next level. 
Glia Client Experience: Experian Insurance Services
Testimonial
2:37
Glia Client Experience: Experian Insurance Services
Experian’s Director of Agency Operations, Kristen Main, discusses how the organization is using Glia in its digital sales application to improve the customer experience.
Glia Client Experiences: Fairstone Testimonial
Testimonial
01:38
Glia Client Experiences: Fairstone Testimonial
The Chief Digital Officer for Fairstone discusses why they chose Glia to power their Digital-First customer experiences.
Glia Client Experience: PSECU Testimonial
Testimonial
02:13
Glia Client Experience: PSECU Testimonial
Hear senior executives speak about why Pennsylvania State Employees Credit Union chose Glia to power their frictionless, digital-first member experience.
Simplifying Advisor Engagements with CoBrowsing
Testimonial
03:09
Simplifying Advisor Engagements with CoBrowsing
Members of the LibertyFi team discuss how on screen collaboration has saved time and reduced confusion for their advisors.
Glia Client Experience: Orion Testimonial
Testimonial
02:13
Glia Client Experience: Orion Testimonial
Orion Advisor Services chose Glia to power their client experience. Hear how Digital Customer Service improved Net Promoter Scores and increased operator confidence.
Glia Client Experience: Direct FCU
Testimonial
1:19
Glia Client Experience: Direct FCU
Watch as the brand and digital strategy manager for Direct FCU details how chat with CoBrowsing has helped them identify trends and uncover opportunities with members.

Soluciones

A Virtual Assistant for CX Managers in Financial Services
solution
01:32
A Virtual Assistant for CX Managers in Financial Services
What if you had a personal data analyst who could look across all your interaction data and pull exactly what you needed when you need it?
Responsible AI Tools for Employees
solution
2:23
Responsible AI Tools for Employees
The perfect blend of Human and AI starts with your reps. Launch their productivity to soaring heights with the power of responsible AI.
Embedded Interaction Visualizer
solution
1:15
Embedded Interaction Visualizer
Supercharge Growth and Efficiency for Your Bank with Glia
Secure Conversations
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2:37
Secure Conversations
Secure Messaging Solution Built for Financial Services
Glia Interaction Platform for Insurance Companies
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1:09
Glia Interaction Platform for Insurance Companies
Transforming Insurance Interactions
Glia Virtual Assistants Explainer Video
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2:39
Glia Virtual Assistants Explainer Video
24/7 AI-Powered Service Across All Channels
Glia Interaction Platform for Lenders
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1:19
Glia Interaction Platform for Lenders
Eliminate points of struggle for borrowers by providing context and collaboration tools within a single communication platform
Digital Customer Service for Credit Unions
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0:57
Digital Customer Service for Credit Unions
As members become more digitally savvy, credit unions need to ensure the digital member experience is seamless.
Digital Customer Service for Banks
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1:12
Digital Customer Service for Banks
With customer expectations continuously increasing, banks need to deliver efficient Digital Customer Service with seamless transitions between channels.
Glia Call Center
solution
2:39
Glia Call Center
Modernize Your Call Center by Unifying AI and Human Support
DCS, Glia Virtual Assistants, and Q2
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2:28
DCS, Glia Virtual Assistants, and Q2
How Digital Customer Service tools create the best on-screen experience
From Boomers to Zoomers: Customer Service Across Generations
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28s
From Boomers to Zoomers: Customer Service Across Generations
How to meet the customer service needs of every generation
Glia Call Visualizer
solution
1:14
Glia Call Visualizer
Do your representatives feel like they are guiding customers with a blindfold on? Call Visualizer provides your staff with context as easily as one click—no downloads needed.
What is Digital Customer Service?
solution
00:47
What is Digital Customer Service?
What is Digital Customer Service? Elevate your customer experience with digital-first interactions. Watch our short video to learn more.
ChannelLess™ Digital Customer Service
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00:43
ChannelLess™ Digital Customer Service
Omnichannel is not enough. Time to be ChannelLess! Introducing Glia's ChannelLess Architecture—what omnichannel was meant to be. Watch our 45 second video introduction.
Achieving True Digital Customer Service in Four Steps
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04:16
Achieving True Digital Customer Service in Four Steps
Customers expect companies like their banks, financial institutions, and insurers to engage online. Learn how to deliver a true digital-first customer experience in our video.
 Enhancing Insurance Interactions with Video
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2:36
Enhancing Insurance Interactions with Video
Insurance is becoming increasingly digital. Video chat and a Digital Customer Service strategy can improve conversions while keeping the personal touch
Insurance Carriers & Digital Customer Service
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3:22
Insurance Carriers & Digital Customer Service
Digital Customer Service helps insurance carriers: sell more, improve efficiency, and deliver improved brand loyalty with agents. See how you can support policyholders and agents in a digital world.
Next-Generation Video Banking
solution
03:55
Next-Generation Video Banking
Video banking can bridge the gap between online and offline interactions and transactions. Offer personalized and expert service on screen.
Turn Outbound SMS into 2-Way Conversations
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2:47
Turn Outbound SMS into 2-Way Conversations
Glia’s SMS Gateway extends your 1-way SMS notifications and messaging campaigns into 2-way conversations, so you can send messages that clients can respond to and seamlessly interact with your team.

Seminarios web

The Agent-Carrier Relationship: Trends Shaping the Agent Experience
webinar
59:13
The Agent-Carrier Relationship: Trends Shaping the Agent Experience
Hear what over 500 P&C agents list as the primary determining factor in where they place their clients' business
From Hype to Help: Unpacking Generative AI’s Impact on Member Service
Webinar
01:00:15
From Hype to Help: Unpacking Generative AI’s Impact on Member Service
Hear how AI tools can help improve call center efficiency, manage and mitigate risk, and improve member service
Del bombo publicitario a la ayuda: desentrañar el impacto de la IA generativa en el servicio al cliente
Webinar
01:03:30
Del bombo publicitario a la ayuda: desentrañar el impacto de la IA generativa en el servicio al cliente
Descubra cómo las herramientas de inteligencia artificial pueden ayudar a mejorar la eficiencia de los centros de llamadas, gestionar y mitigar los riesgos y mejorar el servicio al cliente
Humanizing the Digital Member Experience
webinar
45:00
Humanizing the Digital Member Experience
Hear how Listerhill Credit Union maintained great member experiences across all interactions
Beyond IVR: Voice-Activated Virtual Assistants Modernize Phone Engagements Webinar
webinar
45:51
Beyond IVR: Voice-Activated Virtual Assistants Modernize Phone Engagements Webinar
Jake Tyler discusses how to future-proof your phone engagements with virtual assistants purpose-built for the financial services industry.
A Perfect Match: Digital Customer Service and the Call Center
Webinar
1:01
A Perfect Match: Digital Customer Service and the Call Center
Laurie Bruggenwirth, AVP of Digital Operations at Ascentra Credit Union, and Dennis Griesgraber, COO of Expedition Credit Union discuss their experience with Glia Call Center
How Uncertainty in the Economy Impacts Credit Unions
Webinar
57:51
How Uncertainty in the Economy Impacts Credit Unions
Rodney Hood, 11th Chairman and current Board Member of the NCUA, and Rick DeLisi discuss the impacts of economic uncertainty in this timely webinar.

Eventos

Sureify Summit 2022 - How Carriers are Differentiating with Digital Customer Service
Event
9:00
Sureify Summit 2022 - How Carriers are Differentiating with Digital Customer Service
Glia's cofounder, Justin DiPietro, discusses how carriers are differentiating with Digital Customer Service at the 2022 Sureify Summit.
FinovateWest Digital 2020
Event
10:12
FinovateWest Digital 2020
Watch the award-winning Glia demonstration at FinovateWest Digital 2020, showcasing how Digital Customer Service can set your business apart.
DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service
Event
14:14
DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service
Ascentra Credit Union's AVP of Digital Operations shares experiences and advice for digitally transforming the member service experience through OnScreen Voice and more.
DCS Summit 2021 - A Look Back
Event
12:42
DCS Summit 2021 - A Look Back
View highlights from the 2nd annual DCS Summit where we gathered for one common purpose: OnScreen transformation of customer and member service.
Finovate Europe 2020
Event
7:17 min
Finovate Europe 2020
Watch as Glia’s CEO delivers an award-winning demonstration of the power of engaging customers via Digital Customer Service.
FinovateFall 2017 Demonstration: Deutsche Bank & Glia
Event
• 06:55 min
FinovateFall 2017 Demonstration: Deutsche Bank & Glia
Glia’s CEO demonstrates how Deutsche Bank utilized Glia Digital Customer Service software to improve the customer journey.
Duck Creek Technologies Formation 2022
Event
3:59
Duck Creek Technologies Formation 2022
Listen as Mike Jackowski, CEO of Duck Creek Technologies, introduces Digital Customer Service powered by Glia from the main stage at the 2022 Duck Creek Technologies Formations event.
Glia at FinovateSpring 2019
Event
• 07:07 min
Glia at FinovateSpring 2019
See the Best of Show-winning demo of Glia at Finovate Spring 2019 in San Francisco. This award was the 6th Best of Show award Glia has received in the Finovate series.
DCS Summit 2021 - Customer Service Runs in my Blood
Event
19:34
DCS Summit 2021 - Customer Service Runs in my Blood
Corrie Carrigan, Partner and Contact Center Practice Leader at Bain & Company, shares perspectives on the evolution of customer service from her lifetime of experience in the field