Achieving True Digital Customer Service in Four Steps

Video Banking enables personalized and expert service at a distance and is a powerful component of a comprehensive digital customer service strategy.

Glia's cloud-based Digital Customer Service platform enables enterprises to situate representatives in office, branches, call centers, or their home living room—with the same capabilities

Digital Customer Service (DCS) is a solution that enriches customer touchpoints on web, mobile or phone calls with: communication choices, on-screen collaboration and personalized experiences.

CoBrowsing enables customer service representatives to jointly navigate online properties with visitors to establish a common point of view and interactively guide them past sticking points

Glia won the best of show in the Finovate Europe 2020

See the Best of Show-winning demo of Glia at Finovate Spring 2019 in San Francisco. This award was the 6th Best of Show award Glia has received in the Finovate series.

See how Deutsche Bank leverages Glia in this demo from FinovateFall 2017.

"Having one platform that helps members communicate and navigate through the website when they need help changed the way we serve our members."

Glia Clients Talk Service Continuity - Part II

Glia Clients Talk Service Continuity - Part I

Greg Smith, President, and Rick Long, VP IT Services speak about why Pennsylvania State Employees Credit Union chose Glia to power a frictionless member experience

Randy Lambert, President, and Amanda Steinspring, Director speak about why Orion Advisor Services chose Glia to offer a better client experience

Francois Cote, Chief Digital Officer speaks about why Fairstone chose Glia to power meaningful customer engagement in the simplest and most efficient way.

4 credit unions that span the US—and the physical/online spectrum—discuss the unifying topic of member service in a digital world

Callahan Webinar #1 about handling your surge in online customers

Learn how to enable remote agents in less than 48 hours