Glia Launches

Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
Get to Know UIM
Glia
Supercharge Growth and Efficiency for Your Bank with Glia
Watch the video

Testimonials

Glia Client Experience: Experian Insurance Services
Testimonial
2:37
Glia Client Experience: Experian Insurance Services
Experian’s Director of Agency Operations, Kristen Main, discusses how the organization is using Glia in its digital sales application to improve the customer experience.
Glia Client Experience: Umpqua Bank
Testimonial
2:25
Glia Client Experience: Umpqua Bank
The Digital Product Manager, Global Payments & Deposits at Umpqua Bank discusses how Glia’s interaction platform took the bank’s digital solution to the next level. 
Glia Client Experience: Southwest National Bank
Testimonial
2:32
Glia Client Experience: Southwest National Bank
The SVP of Digital Banking at Southwest National Bank discusses their digital transformation and how Glia’s single platform was a game changer for them.
Glia Client Experience: Direct FCU
Testimonial
1:19
Glia Client Experience: Direct FCU
Watch as the brand and digital strategy manager for Direct FCU details how chat with CoBrowsing has helped them identify trends and uncover opportunities with members.
Simplifying Advisor Engagements with CoBrowsing
Testimonial
03:09
Simplifying Advisor Engagements with CoBrowsing
Members of the LibertyFi team discuss how on screen collaboration has saved time and reduced confusion for their advisors.
Glia Client Experience: Mercury Insurance
Testimonial
3:06
Glia Client Experience: Mercury Insurance
The Director of Underwriting Research and Innovation at Mercury Insurance, shares how Digital Customer Service helped improve their online experiences for underwriters and agents.
Glia Clients Talk Service Continuity - Part I
Testimonial
03:48
Glia Clients Talk Service Continuity - Part I
We sat down with insurance and financial advisor customers to hear about how Digital Customer Service assisted with their employee work from home plans.
Glia Client Experience: PSECU Testimonial
Testimonial
02:13
Glia Client Experience: PSECU Testimonial
Hear senior executives speak about why Pennsylvania State Employees Credit Union chose Glia to power their frictionless, digital-first member experience.
Glia Client Experience: Orion Testimonial
Testimonial
02:13
Glia Client Experience: Orion Testimonial
Orion Advisor Services chose Glia to power their client experience. Hear how Digital Customer Service improved Net Promoter Scores and increased operator confidence.
Glia Client Experiences: Fairstone Testimonial
Testimonial
01:38
Glia Client Experiences: Fairstone Testimonial
The Chief Digital Officer for Fairstone discusses why they chose Glia to power their Digital-First customer experiences.

Solutions

Embedded Interaction Visualizer
solution
1:15
Embedded Interaction Visualizer
Supercharge Growth and Efficiency for Your Bank with Glia
Glia Interaction Platform for Insurance Companies
solution
1:09
Glia Interaction Platform for Insurance Companies
Transforming Insurance Interactions
Secure Conversations
solution
2:37
Secure Conversations
Secure Messaging Solution Built for Financial Services
Glia Virtual Assistants Explainer Video
solution
2:39
Glia Virtual Assistants Explainer Video
24/7 AI-Powered Service Across All Channels
Glia Interaction Platform for Lenders
solution
1:19
Glia Interaction Platform for Lenders
Eliminate points of struggle for borrowers by providing context and collaboration tools within a single communication platform
Digital Customer Service for Credit Unions
solution
0:57
Digital Customer Service for Credit Unions
As members become more digitally savvy, credit unions need to ensure the digital member experience is seamless.
Digital Customer Service for Banks
solution
1:12
Digital Customer Service for Banks
With customer expectations continuously increasing, banks need to deliver efficient Digital Customer Service with seamless transitions between channels.
Glia Call Center
solution
2:39
Glia Call Center
Bridge Offline Calls With Digital Engagements
From Boomers to Zoomers: Customer Service Across Generations
solution
28s
From Boomers to Zoomers: Customer Service Across Generations
How to meet the customer service needs of every generation
DCS, Glia Virtual Assistants, and Q2
solution
2:28
DCS, Glia Virtual Assistants, and Q2
How Digital Customer Service tools create the best on-screen experience
Glia Call Visualizer
solution
1:14
Glia Call Visualizer
Do your representatives feel like they are guiding customers with a blindfold on? Call Visualizer provides your staff with context as easily as one click—no downloads needed.
What is Digital Customer Service?
solution
00:47
What is Digital Customer Service?
What is Digital Customer Service? Elevate your customer experience with digital-first interactions. Watch our short video to learn more.
ChannelLess™ Digital Customer Service
solution
00:43
ChannelLess™ Digital Customer Service
Omnichannel is not enough. Time to be ChannelLess! Introducing Glia's ChannelLess Architecture—what omnichannel was meant to be. Watch our 45 second video introduction.
Insurance Carriers & Digital Customer Service
solution
3:22
Insurance Carriers & Digital Customer Service
Digital Customer Service helps insurance carriers: sell more, improve efficiency, and deliver improved brand loyalty with agents. See how you can support policyholders and agents in a digital world.
 Enhancing Insurance Interactions with Video
solution
2:36
Enhancing Insurance Interactions with Video
Insurance is becoming increasingly digital. Video chat and a Digital Customer Service strategy can improve conversions while keeping the personal touch
Turn Outbound SMS into 2-Way Conversations
solution
2:47
Turn Outbound SMS into 2-Way Conversations
Glia’s SMS Gateway extends your 1-way SMS notifications and messaging campaigns into 2-way conversations, so you can send messages that clients can respond to and seamlessly interact with your team.
Achieving True Digital Customer Service in Four Steps
solution
04:16
Achieving True Digital Customer Service in Four Steps
Customers expect companies like their banks, financial institutions, and insurers to engage online. Learn how to deliver a true digital-first customer experience in our video.
Video: Glia AI Management
solution
4:38
Video: Glia AI Management
Watch our video to learn how AI Management enables you to provision, measure, and manage conversational virtual assistants for customers and operators.
Next-Generation Video Banking
solution
03:55
Next-Generation Video Banking
Video banking can bridge the gap between online and offline interactions and transactions. Offer personalized and expert service on screen.
Home Agents and Customer Service Continuity: Working from Home
solution
3:05 min
Home Agents and Customer Service Continuity: Working from Home
Glia's cloud-based Digital Customer Service platform enables enterprises to situate representatives in office, branches, call centers, or their home living room—with the same capabilities

Webinars

From Hype to Help: Unpacking Generative AI’s Impact on Member Service
Webinar
01:00:15
From Hype to Help: Unpacking Generative AI’s Impact on Member Service
Hear how AI tools can help improve call center efficiency, manage and mitigate risk, and improve member service
From Hype to Help: Unpacking Generative AI’s Impact on Customer Service
Webinar
01:03:30
From Hype to Help: Unpacking Generative AI’s Impact on Customer Service
Hear how AI tools can help improve call center efficiency, manage and mitigate risk, and improve customer service
Humanizing the Digital Member Experience
webinar
45:00
Humanizing the Digital Member Experience
Hear how Listerhill Credit Union maintained great member experiences across all interactions
Beyond IVR: Voice-Activated Virtual Assistants Modernize Phone Engagements Webinar
webinar
45:51
Beyond IVR: Voice-Activated Virtual Assistants Modernize Phone Engagements Webinar
Jake Tyler discusses how to future-proof your phone engagements with virtual assistants purpose-built for the financial services industry.
A Perfect Match: Digital Customer Service and the Call Center
Webinar
1:01
A Perfect Match: Digital Customer Service and the Call Center
Laurie Bruggenwirth, AVP of Digital Operations at Ascentra Credit Union, and Dennis Griesgraber, COO of Expedition Credit Union discuss their experience with Glia Call Center
How Uncertainty in the Economy Impacts Credit Unions
Webinar
57:51
How Uncertainty in the Economy Impacts Credit Unions
Rodney Hood, 11th Chairman and current Board Member of the NCUA, and Rick DeLisi discuss the impacts of economic uncertainty in this timely webinar.
Glia Virtual Assistants: Demo and Q&A
webinar
19:30
Glia Virtual Assistants: Demo and Q&A
Have you ever wondered how adding AI to your Digital Customer Service solution would impact your business’ efficiency? See how we can help.

Events

Sureify Summit 2022 - How Carriers are Differentiating with Digital Customer Service
Event
9:00
Sureify Summit 2022 - How Carriers are Differentiating with Digital Customer Service
Glia's cofounder, Justin DiPietro, discusses how carriers are differentiating with Digital Customer Service at the 2022 Sureify Summit.
Duck Creek Technologies Formation 2022
Event
3:59
Duck Creek Technologies Formation 2022
Listen as Mike Jackowski, CEO of Duck Creek Technologies, introduces Digital Customer Service powered by Glia from the main stage at the 2022 Duck Creek Technologies Formations event.
DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service
Event
14:14
DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service
Ascentra Credit Union's AVP of Digital Operations shares experiences and advice for digitally transforming the member service experience through OnScreen Voice and more.
DCS Summit 2021 - Customer Service Runs in my Blood
Event
19:34
DCS Summit 2021 - Customer Service Runs in my Blood
Corrie Carrigan, Partner and Contact Center Practice Leader at Bain & Company, shares perspectives on the evolution of customer service from her lifetime of experience in the field
DCS Summit 2021 - A Look Back
Event
12:42
DCS Summit 2021 - A Look Back
View highlights from the 2nd annual DCS Summit where we gathered for one common purpose: OnScreen transformation of customer and member service.