Glia
Glia’s SMS Gateway extends your 1-way SMS notifications and messaging campaigns into 2-way conversations, so you can send messages that clients can respond to and seamlessly interact with your team.
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Solutions

Turn Outbound SMS into 2-Way Conversations
solution
2:47
Turn Outbound SMS into 2-Way Conversations
Glia’s SMS Gateway extends your 1-way SMS notifications and messaging campaigns into 2-way conversations, so you can send messages that clients can respond to and seamlessly interact with your team.
Achieving True Digital Customer Service in Four Steps
solution
04:16
Achieving True Digital Customer Service in Four Steps
Achieving True Digital Customer Service in 4 Steps.
Glia AI Management
solution
4:38
Glia AI Management
See how AI Management enables you to provision, measure, and manage conversational Virtual Assistants for customers and Operator Assistants to guide agents
Next-Generation Video Banking
solution
03:55
Next-Generation Video Banking
Video Banking enables personalized and expert service at a distance and is a powerful component of a comprehensive digital customer service strategy.
Working From Home
solution
3:05 min
Working From Home
Glia's cloud-based Digital Customer Service platform enables enterprises to situate representatives in office, branches, call centers, or their home living room—with the same capabilities
What is Digital Customer Service?
solution
2:45 min
What is Digital Customer Service?
Digital Customer Service (DCS) is a solution that enriches customer touchpoints on web, mobile or phone calls with: communication choices, on-screen collaboration and personalized experiences.
CoBrowsing  - Guide Your Visitors Online
solution
2:03 min
CoBrowsing - Guide Your Visitors Online
CoBrowsing enables customer service representatives to jointly navigate online properties with visitors to establish a common point of view and interactively guide them past sticking points

Events

FinovateWest Digital 2020
Event
10:12
FinovateWest Digital 2020
Watch the Glia demo at FinovateWest Digital 2020 that led attendees to award Glia our 9th Best of Show
Finovate Europe 2020
Event
7:17 min
Finovate Europe 2020
Glia won the best of show in the Finovate Europe 2020
Glia FinovateSpring 2019
Event
• 07:07 min
Glia FinovateSpring 2019
See the Best of Show-winning demo of Glia at Finovate Spring 2019 in San Francisco. This award was the 6th Best of Show award Glia has received in the Finovate series.
Deutsche Bank & Glia
Event
• 06:55 min
Deutsche Bank & Glia
See how Deutsche Bank leverages Glia in this demo from FinovateFall 2017.

Testimonials

Simplifying Advisor Engagements with CoBrowsing
Testimonial
03:09
Simplifying Advisor Engagements with CoBrowsing
LibertyFi uses on-screen collaboration in calls to save time and reduce confusion while improving learning and adoption
Client Views on Glia's WhiteGlove Customer Service
Testimonial
2:52
Client Views on Glia's WhiteGlove Customer Service
Hear from our clients how WhiteGlove™ is more than a brand name. It's part of our DNA and a service philosophy that guides all Glia client engagements from day one—throughout the entire relationship.
Glia Client Experience: Mercury Insurance
Testimonial
3:06
Glia Client Experience: Mercury Insurance
Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, shares how Glia helped improve their online experiences for underwriters and agents.
Glia Client Experience: IDB Global FCU
Testimonial
03:06
Glia Client Experience: IDB Global FCU
"Having one platform that helps members communicate and navigate through the website when they need help changed the way we serve our members."
Glia Clients Talk Service Continuity - Part II
Testimonial
03:47
Glia Clients Talk Service Continuity - Part II
Glia Clients Talk Service Continuity - Part II
Glia Clients Talk Service Continuity - Part I
Testimonial
03:48
Glia Clients Talk Service Continuity - Part I
Glia Clients Talk Service Continuity - Part I
PSECU Testimonial
Testimonial
02:13
PSECU Testimonial
Greg Smith, President, and Rick Long, VP IT Services speak about why Pennsylvania State Employees Credit Union chose Glia to power a frictionless member experience
Orion Testimonial
Testimonial
02:13
Orion Testimonial
Randy Lambert, President, and Amanda Steinspring, Director speak about why Orion Advisor Services chose Glia to offer a better client experience
Fairstone Testimonial
Testimonial
01:38
Fairstone Testimonial
Francois Cote, Chief Digital Officer speaks about why Fairstone chose Glia to power meaningful customer engagement in the simplest and most efficient way.

Webinars

4 CUs Share Insights on Member Experience in a Digital World
Webinar
58:33
4 CUs Share Insights on Member Experience in a Digital World
4 credit unions that span the US—and the physical/online spectrum—discuss the unifying topic of member service in a digital world
Tackle the Surge Efficiently … Without Sacrificing Member Experience
Webinar
58:32
Tackle the Surge Efficiently … Without Sacrificing Member Experience
Callahan Webinar #1 about handling your surge in online customers
Enabling Customer Service in Today’s Work From Home Environment
Webinar
29:14
Enabling Customer Service in Today’s Work From Home Environment
Learn how to enable remote agents in less than 48 hours