Laurie Bruggenwirth
Ascentra Credit Union's AVP of Digital Operations shares experiences and advice for digitally transforming the member service experience through OnScreen Voice and more.
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Solutions

 Enhancing Insurance Interactions with Video
solution
2:36
Enhancing Insurance Interactions with Video
Insurance is becoming increasingly digital. Video chat and a Digital Customer Service strategy can improve conversions while keeping the personal touch
Turn Outbound SMS into 2-Way Conversations
solution
2:47
Turn Outbound SMS into 2-Way Conversations
Glia’s SMS Gateway extends your 1-way SMS notifications and messaging campaigns into 2-way conversations, so you can send messages that clients can respond to and seamlessly interact with your team.
Achieving True Digital Customer Service in Four Steps
solution
04:16
Achieving True Digital Customer Service in Four Steps
Customers expect companies like their banks, financial institutions, and insurers to engage online. Learn how to deliver a true digital-first customer experience in our video.
Video: Glia AI Management
solution
4:38
Video: Glia AI Management
Watch our video to learn how AI Management enables you to provision, measure, and manage conversational virtual assistants for customers and operators.
Next-Generation Video Banking
solution
03:55
Next-Generation Video Banking
Video banking can bridge the gap between online and offline interactions and transactions. Offer personalized and expert service on screen.
Home Agents and Customer Service Continuity: Working from Home
solution
3:05 min
Home Agents and Customer Service Continuity: Working from Home
Glia's cloud-based Digital Customer Service platform enables enterprises to situate representatives in office, branches, call centers, or their home living room—with the same capabilities
What is Digital Customer Service?
solution
2:45 min
What is Digital Customer Service?
Digital Customer Service enriches customer touchpoints on the web, mobile, or phone calls by offering communication choices like video, chat, on screen voice, phone, and CoBrowsing.
CoBrowsing: Guide Your Visitors Online
solution
2:03 min
CoBrowsing: Guide Your Visitors Online
CoBrowsing or agent-led browsing, enables your team to jointly navigate online properties with visitors to establish a common understanding. Put your agents on the same page as your customers.

Events

DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service
Event
14:14
DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service
Ascentra Credit Union's AVP of Digital Operations shares experiences and advice for digitally transforming the member service experience through OnScreen Voice and more.
DCS Summit 2021 - Customer Service Runs in my Blood
Event
19:34
DCS Summit 2021 - Customer Service Runs in my Blood
Corrie Carrigan, Partner and Contact Center Practice Leader at Bain & Company, shares perspectives on the evolution of customer service from her lifetime of experience in the field
DCS Summit 2021 - A Look Back
Event
12:42
DCS Summit 2021 - A Look Back
View highlights from the 2nd annual DCS Summit where we gathered for one common purpose: OnScreen transformation of customer and member service.
FinovateWest Digital 2020
Event
10:12
FinovateWest Digital 2020
Watch the award-winning Glia demonstration at FinovateWest Digital 2020, showcasing how Digital Customer Service can set your business apart.
Finovate Europe 2020
Event
7:17 min
Finovate Europe 2020
Watch as Glia’s CEO delivers an award-winning demonstration of the power of engaging customers via Digital Customer Service.
Glia at FinovateSpring 2019
Event
• 07:07 min
Glia at FinovateSpring 2019
See the Best of Show-winning demo of Glia at Finovate Spring 2019 in San Francisco. This award was the 6th Best of Show award Glia has received in the Finovate series.
FinovateFall 2017 Demonstration: Deutsche Bank & Glia
Event
• 06:55 min
FinovateFall 2017 Demonstration: Deutsche Bank & Glia
Glia’s CEO demonstrates how Deutsche Bank utilized Glia Digital Customer Service software to improve the customer journey.

Testimonials

Glia Client Experience: Direct FCU
Testimonial
1:19
Glia Client Experience: Direct FCU
Watch as the brand and digital strategy manager for Direct FCU details how chat with CoBrowsing has helped them identify trends and uncover opportunities with members.
Simplifying Advisor Engagements with CoBrowsing
Testimonial
03:09
Simplifying Advisor Engagements with CoBrowsing
Members of the LibertyFi team discuss how on screen collaboration has saved time and reduced confusion for their advisors.
Client Views on Glia's WhiteGlove Customer Service
Testimonial
2:52
Client Views on Glia's WhiteGlove Customer Service
Hear from our clients how WhiteGlove™ is more than a brand name; it’s part of our DNA and a philosophy that guides all client engagements from day one.
Glia Client Experience: Mercury Insurance
Testimonial
3:06
Glia Client Experience: Mercury Insurance
The Director of Underwriting Research and Innovation at Mercury Insurance, shares how Digital Customer Service helped improve their online experiences for underwriters and agents.
Glia Client Experience: IDB Global FCU
Testimonial
03:06
Glia Client Experience: IDB Global FCU
Watch as the COO of IDB Global Federal Credit Union discusses the value of the Glia Digital Customer Service platform and how it has helped IDB serve members worldwide.
Glia Clients Talk Service Continuity - Part II
Testimonial
03:47
Glia Clients Talk Service Continuity - Part II
Glia credit union customers share their views on their successful implementations of digital customer service in a short time period.
Glia Clients Talk Service Continuity - Part I
Testimonial
03:48
Glia Clients Talk Service Continuity - Part I
We sat down with insurance and financial advisor customers to hear about how Digital Customer Service assisted with their employee work from home plans.
Glia Client Experience: PSECU Testimonial
Testimonial
02:13
Glia Client Experience: PSECU Testimonial
Hear senior executives speak about why Pennsylvania State Employees Credit Union chose Glia to power their frictionless, digital-first member experience.
Glia Client Experience: Orion Testimonial
Testimonial
02:13
Glia Client Experience: Orion Testimonial
Orion Advisor Services chose Glia to power their client experience. Hear how Digital Customer Service improved Net Promoter Scores and increased operator confidence.
Glia Client Experiences: Fairstone Testimonial
Testimonial
01:38
Glia Client Experiences: Fairstone Testimonial
The Chief Digital Officer for Fairstone discusses why they chose Glia to power their Digital-First customer experiences.

Webinars

DCS Summit 2021 - A Look Back
Event
12:42
DCS Summit 2021 - A Look Back
View highlights from the 2nd annual DCS Summit where we gathered for one common purpose: OnScreen transformation of customer and member service.
Staffing Your Contact Center for Digital Transformation
webinar
1:00:25
Staffing Your Contact Center for Digital Transformation
As member expectations have evolved, so have the staffing needs in your contact center. Hear how Ascentra Credit Union transformed their team to be digital-first while providing personalized service.
Four Credit Unions Share Insights on Member Experience in a Digital World
Webinar
58:33
Four Credit Unions Share Insights on Member Experience in a Digital World
Hear four credit unions talk about how they're addressing the challenges of member experience, the growing role of digital member service, and what is shaping current and future service delivery.