Deliver a standout customer experience with the only contact center solution purpose-built for insurance companies.
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The Wait Is Over
Say goodbye to slow and clunky contact center tech. Glia unifies phone and digital on one AI-powered platform so you can:
Handle High Call Volumes
Empower CSRs with Responsible AI that suggests conversation-specific prompts, automates call dispositioning and transfer summaries, and routes records to the right place—so you can boost productivity without adding headcount.
Tap into AI’s value without taking on extra risk. Our Responsible AI solution is pre-built with industry-specific guardrails for compliance and security, making it the only Gen AI safe enough for insurance companies.
Streamline interactions to keep policyholders happy and stand out to agents placing new business. Our platform helps you slash wait times, reduce handle times, and meet customers in their preferred channel.
See how insurers use Glia to improve outcomes for policyholders, claimants, agents, and shoppers.
Billing Support
Streamline Service, Lower Costs
Let policyholders connect in their preferred channel.
Automate manual tasks so CSRs can focus on superior service.
Empower staff with one easy-to-use platform.
Claims Servicing
Offer Exceptional Claims Support
Keep claimants informed with SMS updates.
Quickly summarize claim call notes with AI.
Offer a frictionless experience when claimants need you most.
Agent-Underwriter Collaboration
Win More Agent Business
Let agents communicate seamlessly from your portal.
Improve underwriter service with on-screen visibility.
Bind quotes faster with real-time communication.
Direct-to-Consumer Sales
Convert More Digital Quotes
Reach out to shoppers before they abandon.
Equip sales with on-screen guidance tools.
Let digital shoppers get help without picking up phone.
Drive Impact Beyond Words
When insurers partner with Glia, the results speak for themselves.
$2M
in Effective Savings
Experian Insurance deployed the Glia Interaction Platform to relieve pressure on its overloaded call center—and saw $2M in effective savings over just two years.
Facing a fragmented digital shopping experience and far too many abandoned carts, this Fortune 100 insurance company turned to Glia and watched conversions skyrocket.
As a mutual insurance company built on relationships, Celina needed to maintain personalized service while adding next-gen digital support. Here’s how Glia answered the call.
