Resource Library

Better understand how to improve your customer experience through our collection of resources
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Case Studies
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Ebooks & White papers
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VIDEOS
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guides

Case Studies

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White Paper Transitioning with Technology for Fiduciary Responsibility
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Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service

Puts members first with Digital Customer Service
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White Paper Transitioning with Technology for Fiduciary Responsibility
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Leading Insurer Delivers Seamless Experiences Across 7 Business Units

Fortune 100 Insurer has rolled out Glia’s Digital Customer Service (DCS).
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White Paper Transitioning with Technology for Fiduciary Responsibility
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Gulf Coast Educators FCU Expands Across Texas with DCS

Digital-First Solutions Improve Both Online and In-Branch Member Experiences.
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White Papers

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IVAs: One Piece of a Bigger Contact Center Puzzle
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IVAs: One Piece of a Bigger Contact Center Puzzle

IVAs are a useful tool in your company’s utility belt, but they’re not a silver bullet.
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Bring Your Phone Experience to the Modern Age
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Bring Your Phone Experience to the Modern Age

Discover 6 signs its time to modernize your call center
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Retaining Customers Through Technology Upgrades & Conversions
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Retaining Customers Through Technology Upgrades & Conversions

Having the right DCS tools in place to assist before changes happen will smooth out friction points
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Videos

Infographics Video Chat Study
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Digital Customer Service for Banks

Infographics Video Chat Study
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Glia Call Center

Infographics Video Chat Study
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Sureify Summit 2022 - How Carriers are Differentiating with Digital Customer Service

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Ebooks

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White Paper Transitioning with Technology for Fiduciary Responsibility
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5 Key Drivers in the Adoption of Virtual Banking Assistants

See how effective self-service options benefit consumers and financial institutions alike.
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White Paper Transitioning with Technology for Fiduciary Responsibility
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DCS Differentiates Financial Institutions During a Time of Intense Competition

Banking Dive digs into how banks & credit unions can differentiate themselves in fluctuating markets
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White Paper Transitioning with Technology for Fiduciary Responsibility
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Guide to Banking Chatbots

We outline key considerations for selecting virtual assistants for your bank or credit union.
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Guides

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White Paper Transitioning with Technology for Fiduciary Responsibility
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Drive Digital Adoption Throughout Banking Technology Changes

Avoid Common Pitfalls & Support Digital Users
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White Paper Transitioning with Technology for Fiduciary Responsibility
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Customer Service Across Generations - From Boomers to Zoomers

How to Meet the Customer Service Needs of Each Every Generation.
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White Paper Transitioning with Technology for Fiduciary Responsibility
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By the Numbers: Defining Success in Digital Customer Service

Glia has earned industry awards, analyst mentions, published a category-defining book and more.
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Webinar Videos

Infographics Video Chat Study
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How Uncertainty in the Economy Impacts Credit Unions

Infographics Video Chat Study
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Glia Virtual Assistants: Demo and Q&A

Infographics Video Chat Study
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SkyOne FCU Virtual Assistants Webinar

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