Resource Library

Better understand how to improve your customer experience through our collection of resources
Case studies icon
Case Studies
ebooks icon
Ebooks & White papers
vidoes icon
VIDEOS
Interactive guides icon
guides

Ebooks

White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

From Contact Center to Engagement Center

What is an Engagement Center and what does it take to create a true Engagement Center?
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Ultimate Guide to CoBrowsing

Have More Meaningful Conversations with your Customers Through Collaborative Browsing.
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Ultimate Guide to CX Building

Download the eBook today and be on your way to delivering a best-in-class customer experience.
VIEW ALL EBOOKS >

Case Studies

NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Unitus Case Study

Learn how Unitus CU is meeting members where they are with video-enabled “Virtual Branches”
New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Mercury Insurance Case Study

Learn how the Insurance leader replaced their chat provider with a complete system of engagement
NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Members 1st Federal Credit Union

Leveraging Glia Technology to Improve Members’ Online Experience
VIEW ALL CASE STUDIES >

White Papers

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Guided Small Business Lending in Times of Need

COVID's impact on in-person lending and servicing and keeping relationship banking alive online
NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Gartner 2020 Cool Vendors in CRM Customer Service & Support

Access Gartner’s 2020 “Cool Vendors in CRM Customer Service and Support” compliments of Glia
new
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Video Banking - The Next Generation

Learn how Digital Customer Service takes Video Banking to the next level.
VIEW ALL WHITE PAPERS >

Videos

Infographics Video Chat Study
OvalPlay icon

Get Your Agents To Stop Asking This One Question

Infographics Video Chat Study
OvalPlay icon

Client Views on Glia's WhiteGlove Customer Service

Infographics Video Chat Study
OvalPlay icon

FinovateWest Digital 2020

VIEW ALL VIDEOS >

Guides

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Loan a Hand Before Handing a Loan. Be a Lending Coach

Visually augmented interactions can help guide borrowers when in-person assistance is not an option
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

RFP Template Request

Request the Glia Digital Customer Service RFP Template now.
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Ultimate Guide to CoBrowsing

Have More Meaningful Conversations with your Customers Through Collaborative Browsing.

Webinar Videos

Infographics Video Chat Study
OvalPlay icon

4 CUs Share Insights on Member Experience in a Digital World

Infographics Video Chat Study
OvalPlay icon

Tackle the Surge Efficiently … Without Sacrificing Member Experience

Infographics Video Chat Study
OvalPlay icon

Enabling Customer Service in Today’s Work From Home Environment

VIEW ALL VIDEOS >