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Increase customer loyalty
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Ease customer effort
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I support customers online
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I support customers via phone
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Customer Service from Anywhere
Video Banking
Personalized & expert service at a distance
Platforms
services & SECURITY
New apps. New features. New ways to create. It's everything
OneChannel
All interaction channels in one easy-to-use platform
CoBrowsing
Observe and collaboratively guide visitors on-screen
SMS Gateway
Interactive text alerts and campaigns
AI Management
Manage customer chatbots and virtual agent assistants
Voice
Engage via traditional phone or seamless on-screen VoIP
Applets
Unified agent desktop for efficiency and satisfaction
Video Chat
Build trust with face-to-face conversations online
Messaging
Chat, SMS and In-App messaging with collaboration
Workforce Management
Right reps, right channels at the right time
services
WhiteGlove Customer Success
Onboarding and customer guidance
SECURITY
Security
Security at the core
Industries
Banking
Bringing the in-branch experience online
Credit Unions
Enhancing member experience
FinTech
Revolutionizing customer communication
Insurance
Improving acquisition and satisfaction
Lending
Supporting lender activities
Small Business Banking
Guided Lending and Customer Service
Company
About Glia
Who's behind Digital-First Customer Service?
Glia's Philosophy
CCHaMP - Because excellence is a verb
Digital Customer Service Defined
The what and why of DCS
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News
News from and about Glia
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Resources
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Glia Digital Customer Service solutions in action
Guides
Interactive guides and infographics
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Light reading to advance your DCS knowledge
Resource Library
Better understand how to improve your cx through our collection of resources
Videos
Animated explainers, client testimonials and on-demand webcasts
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Request a Demo
We're Hiring!
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Resource Library
Better understand how to improve your customer experience through our collection of resources
Featured
Unitus Case Study
Learn how Unitus CU is meeting members where they are with video-enabled “Virtual Branches”
download Now
Case Studies
Ebooks & White papers
VIDEOS
guides
Ebooks
From Contact Center to Engagement Center
What is an Engagement Center and what does it take to create a true Engagement Center?
Ultimate Guide to CoBrowsing
Have More Meaningful Conversations with your Customers Through Collaborative Browsing.
Ultimate Guide to CX Building
Download the eBook today and be on your way to delivering a best-in-class customer experience.
VIEW ALL EBOOKS >
Case Studies
NEW
Unitus Case Study
Learn how Unitus CU is meeting members where they are with video-enabled “Virtual Branches”
New
Mercury Insurance Case Study
Learn how the Insurance leader replaced their chat provider with a complete system of engagement
NEW
Members 1st Federal Credit Union
Leveraging Glia Technology to Improve Members’ Online Experience
VIEW ALL CASE STUDIES >
White Papers
New
Guided Small Business Lending in Times of Need
COVID's impact on in-person lending and servicing and keeping relationship banking alive online
NEW
Gartner 2020 Cool Vendors in CRM Customer Service & Support
Access Gartner’s 2020 “Cool Vendors in CRM Customer Service and Support” compliments of Glia
new
Video Banking - The Next Generation
Learn how Digital Customer Service takes Video Banking to the next level.
VIEW ALL WHITE PAPERS >
Videos
Get Your Agents To Stop Asking This One Question
Client Views on Glia's WhiteGlove Customer Service
FinovateWest Digital 2020
VIEW ALL VIDEOS >
Guides
New
Loan a Hand Before Handing a Loan. Be a Lending Coach
Visually augmented interactions can help guide borrowers when in-person assistance is not an option
RFP Template Request
Request the Glia Digital Customer Service RFP Template now.
Ultimate Guide to CoBrowsing
Have More Meaningful Conversations with your Customers Through Collaborative Browsing.
Webinar Videos
4 CUs Share Insights on Member Experience in a Digital World
Tackle the Surge Efficiently … Without Sacrificing Member Experience
Enabling Customer Service in Today’s Work From Home Environment
VIEW ALL VIDEOS >
