Resource Library

Better understand how to improve your customer experience through our collection of resources
Case studies icon
Case Studies
ebooks icon
Ebooks & White papers
vidoes icon
VIDEOS
Interactive guides icon
guides

Case Studies

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

State Compensation Insurance Fund Simplifies Application Process

Digital transformation puts customers at the heart of a streamlined workers' comp process
new
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Orion Streamlines Advisor and Agent Experiences

Orion embraced full Digital Customer Service to transform their client engagements.
NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Unitus Meets Members Where They are With Virtual Branches

Learn how Unitus CU is meeting members where they are with video-enabled “Virtual Branches”
VIEW ALL CASE STUDIES >

White Papers

New
Chat Alone Is Not Enough
OvalDownload icon

Chat Alone Is Not Enough

5 Reasons Why it's Time to Offer Your Customers More Digitally
New
Digital Cardholder Services: How to be "Top of Wallet" AND "Top of Service"
OvalDownload icon

Digital Cardholder Services: How to be "Top of Wallet" AND "Top of Service"

Cardholder experience is a powerful driver; learn how DCS helps financial institutions win more.
New
How P&C Insurers Provide Digital Engagement for Premium Agent Experiences
OvalDownload icon

How P&C Insurers Provide Digital Engagement for Premium Agent Experiences

Digital Customer Service helps insurers support their Agent Networks & improve agent satisfaction
VIEW ALL WHITE PAPERS >

Videos

Infographics Video Chat Study
OvalPlay icon

DCS Summit 2021 - Elevating the Member Experience Through OnScreen Service

Infographics Video Chat Study
OvalPlay icon

DCS Summit 2021 - Customer Service Runs in my Blood

Infographics Video Chat Study
OvalPlay icon

Enhancing Insurance Interactions with Video

VIEW ALL VIDEOS >

Ebooks

White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

From Contact Center to Engagement Center

What is an Engagement Center and what does it take to create a true Engagement Center?
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Ultimate Guide to CoBrowsing

Have More Meaningful Conversations with your Customers Through Collaborative Browsing.
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Ultimate Guide to CX Building

Download the eBook today and be on your way to delivering a best-in-class customer experience.
VIEW ALL EBOOKS >

Guides

new
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Driving P&C Insurance Sales with Customer Experience

Navigate to successful insurance sales with Digital Customer Service, driving lower abandonment rate
New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Loan a Hand Before Handing a Loan. Be a Lending Coach

Visually augmented interactions can help guide borrowers when in-person assistance is not an option
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

RFP Template Request

Request the Glia Digital Customer Service RFP Template now.

Webinar Videos

Infographics Video Chat Study
OvalPlay icon

DCS Summit 2021 - A Look Back

Infographics Video Chat Study
OvalPlay icon

Staffing Your Contact Center for Digital Transformation

Infographics Video Chat Study
OvalPlay icon

Four Credit Unions Share Insights on Member Experience in a Digital World

VIEW ALL VIDEOS >