Resource Library

Better understand how to improve your customer experience through our collection of resources
Case studies icon
Case Studies
ebooks icon
Ebooks & White papers
vidoes icon
VIDEOS
Interactive guides icon
guides
Podcast icon
podcasts

Ebooks

White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

From Contact Center to Engagement Center

What is an Engagement Center and what does it take to create a true Engagement Center?
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Ultimate Guide to CoBrowsing

Have More Meaningful Conversations with your Customers Through Collaborative Browsing.
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Ultimate Guide to CX Building

Download the eBook today and be on your way to delivering a best-in-class customer experience.
VIEW ALL EBOOKS >

Case Studies

NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Members 1st Federal Credit Union

Leveraging Glia Technology to Improve Members’ Online Experience
NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

PSECU Bringing Life to Virtual Assistants with Glia

PSECU turned to its trusted partner, Glia, to capitalize on the platforms AI Management capabilities
New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Regional Bank Brings Personal Touch to Online Banking

This highly-rated regional bank provides personalized banking services to communities using Glia
VIEW ALL CASE STUDIES >

White Papers

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Guided Small Business Lending in Times of Need

COVID's impact on in-person lending and servicing and keeping relationship banking alive online
NEW
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Gartner 2020 Cool Vendors in CRM Customer Service & Support

Access Gartner’s 2020 “Cool Vendors in CRM Customer Service and Support” compliments of Glia
new
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Video Banking - The Next Generation

Learn how Digital Customer Service takes Video Banking to the next level.
VIEW ALL WHITE PAPERS >

Videos

Infographics Video Chat Study
OvalPlay icon

Achieving True Digital Customer Service in Four Steps

Infographics Video Chat Study
OvalPlay icon

Glia Client Experience: Mercury Insurance

Infographics Video Chat Study
OvalPlay icon

Glia AI Management

VIEW ALL VIDEOS >

Guides

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Loan a Hand Before Handing a Loan. Be a Lending Coach

Visually augmented interactions can help guide borrowers when in-person assistance is not an option
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

RFP Template Request

Request the Glia Digital Customer Service RFP Template now.
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Ultimate Guide to CoBrowsing

Have More Meaningful Conversations with your Customers Through Collaborative Browsing.

Podcasts

White Paper Why Contact Centers Are No Longer Enough
OvalDownload icon

Establishing A Customer Journey Strategy With Annette Franz

Annette Franz discusses laying the groundwork to establish a CX strategy to drive cultural transformation efforts
White Paper Why Contact Centers Are No Longer Enough
OvalDownload icon

The Wallet Allocation Rule With Luke Williams

Luke Williams discusses “The Wallet Allocation Rule: Winning the Battle for Share”, which details a breakthrough approach for growing shares
White Paper Why Contact Centers Are No Longer Enough
OvalDownload icon

How to Offer Amazing Customer Service with Shep Hyken

Shep Hyken discusses helping clients develop a customer service culture and loyalty mindset
VIEW ALL PODCASTS >

Webinar Videos

Infographics Video Chat Study
OvalPlay icon

4 CUs Share Insights on Member Experience in a Digital World

Infographics Video Chat Study
OvalPlay icon

Tackle the Surge Efficiently … Without Sacrificing Member Experience

Infographics Video Chat Study
OvalPlay icon

Enabling Customer Service in Today’s Work From Home Environment

VIEW ALL VIDEOS >