Resource Library

Better understand how to improve your customer experience through our collection of resources
Case studies icon
Case Studies
ebooks icon
Ebooks & White papers
vidoes icon
VIDEOS
Interactive guides icon
guides
Interactive guides icon
Reports

Reports

New
Glia Interactions Report 2024: A Unified Approach to Benchmarking
OvalDownload icon

Glia Interactions Report 2024: A Unified Approach to Benchmarking

The first-ever contact center industry benchmark report for financial services! See how you rank.
new
The Independent Agent's Report Card: 2024 Carrier Experience Survey
OvalDownload icon

The Independent Agent's Report Card: 2024 Carrier Experience Survey

What 500+ agents say about their experience with insurance carriers
VIEW ALL REPORTS >

Case Studies

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

ICCU Drives Member Growth & Community Education with AI

Glia Virtual Assistant & Digital Customer Service helps CU attract, educate younger members
New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Celina Insurance Group Creates a Stand-out Agent Experience to Drive Agent Loyalty

Midwest mutual insurer scores near-perfect agent satisfaction with the launch of Glia
New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Reduce AHT and Improve ROI with Glia’s Embedded Interaction Visualizer (EIV)

FIs are Reducing Costs and Improving Efficiency
VIEW ALL CASE STUDIES >

White Papers

Meeting the Moment: Improving Customer Experience to Reduce AHT and Improve First-Time Issue Resolution
OvalDownload icon

Meeting the Moment: Improving Customer Experience to Reduce AHT and Improve First-Time Issue Resolution

How banks can achieve better CX & faster resolutions
New
How to Catch the AI Wave: Responsible AI for Financial Services
OvalDownload icon

How to Catch the AI Wave: Responsible AI for Financial Services

Ride the Innovation Wave with Responsible AI
New
Unlocking Efficiency with Embedded Interaction Visualizer
OvalDownload icon

Unlocking Efficiency with Embedded Interaction Visualizer

Speed up your customer experience with an Embedded Interaction Visualizer
VIEW ALL WHITE PAPERS >

Videos

Infographics Video Chat Study
OvalPlay icon

A Virtual Assistant for CX Managers in Financial Services

Infographics Video Chat Study
OvalPlay icon

Responsible AI Tools for Employees

Infographics Video Chat Study
OvalPlay icon

The Only AI Solution Safe Enough For Financial Services

VIEW ALL VIDEOS >

Ebooks

New
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Why Digital Innovation is a Necessity (And Why Some Organizations Hesitate)

The race to digital innovation is on: why have some stayed behind?
New
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

Fall in Love with Secure Messaging Again

Revamp Your Secure Messaging With a Seamless Digital Integration
updated
White Paper Transitioning with Technology for Fiduciary Responsibility
Oval Download icon

5 Reasons to Introduce AI to your Contact Center Today

See how effective self-service options benefit consumers and financial institutions alike.
VIEW ALL EBOOKS >

Guides

New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Your Trusted AI Partner

Follow Glia’s AI innovation journey to see the foundation behind Glia Cortex
New
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Boosting Efficiency, One Interaction at a Time

Inside Embedded Interaction Visualizer
new
White Paper Transitioning with Technology for Fiduciary Responsibility
OvalDownload icon

Propel Digital Conversions Using Seamless Customer Support

Overcome Online Abandonments for Powerful Results
VIEW ALL GUIDES >

Webinar Videos

Infographics Video Chat Study
OvalPlay icon

AI in the Call Center: How Responsible AI Impacts Your Employees and Customers

Infographics Video Chat Study
OvalPlay icon

The Agent-Carrier Relationship: Trends Shaping the Agent Experience

Infographics Video Chat Study
OvalPlay icon

Change Management on the Road to Unified Interaction Management

VIEW ALL VIDEOS >