Glia Call Center

Only Complete Cloud Call Center Software Built for Financial Services

Support phone and digital engagements on a single platform

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Benefits of Glia Call Center

Increase staffing efficiencies

Increase Staffing Efficiencies

Reduce cost & complexity

Reduce Cost & Complexity

Boost customer & employee experience

Boost Customer & Employee Experience

Everything You Need in a Call Center Platform 

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Interactive Voice Response (IVR)
Take the complexity out of building and managing your IVR
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Routing
Universal queuing to handle any interaction type
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Agent desktop
Modern, unified agent desktop to streamline rep efficiency
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Recording
Built-in recording with call details that can be exported to your CRM
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Dashboards & Reporting
Track activity in real-time dashboards and historical reporting
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Administration
Empower the business with intuitive configuration and unified administration
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Coaching & onboarding
Get agents up and running fast and assist with live coaching features like Digital Whisper
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Integrations
Out-of-the-box integrations with leading FinTech systems or open APIs
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Automation
Unify voice and text automation in a single platform with frictionless human handoffs
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Glia Whitepaper Bring Your Phone Experience to the Modern Age
ONLINE WHITE PAPER

Bring Your Phone Experience to the Modern Age

6 Signs It’s Time To Modernize Your Call Center

Read White Paper

Why Glia Call Center?

Built for Financial Services

From off-the-shelf integrations with leading FinTech systems to pre-built virtual assistants for FI use cases, Glia is the only call center solution in the industry built for Financial Services. Mitigate risk and realize faster time to value by selecting call center software designed to work with your systems, and your security and compliance practices.

Customer service built for financial services
Connect traditional calls with on-screen digital activity

Connect Traditional Calls With On-Screen Digital Activity

Over 80% of phone calls are from "on-screen" customers. Connect these calls with an on-screen experience to reduce handle time and increase satisfaction. Support phone interactions from a digital-first platform, eliminating legacy voice limitations, cost and complexity.

Automate Text and Voice on Single Solution

Get a single, native automation solution for text and voice interactions, including dial-in calls and digital voice. By automating customer service interactions with conversational AI, you’ll free up live agents for higher value work while reducing call wait time. Additionally, Glia combines automated and human assisted servicing to eliminate handoff friction for both customers and agents.

Automate text and voice on single solution
Efficiently staff the channel mix

Efficiently Staff the Channel Mix

Drive staff efficiencies by managing inbound phone and digital channels on a single platform. The single interface enables staff to seamlessly interact with multiple channels, reducing wait and handle times, and boosting utilization.

Future-Proof with a ChannelLess Architecture

Eliminate the silos between phone calls and digital, creating effortless movement across channels. Glia Call Center enables FIs to connect online/mobile and dial-in experiences with its agent interface, routing, queuing, reporting, and administration on a single platform.

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Lisa Martin Vice President of NAMER Sales, Twillio
“Delivering exceptional experiences and simplifying insurance carriers’ business is a top priority for us. I am excited that our strategic alliance creates an opportunity for Glia to be easily implemented for our customers.”
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Eva Harris
Chief Strategy Officer
Greg Smith Former PSECU President
“Our partnership with Glia allows us to deliver seamless customer service interactions for our customers that in turn, helps them promote loyalty and trust with their customers, improve their efficiencies, and drive more revenue for their organization.”
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Sarah Fankhauser
CEO and President
Greg Smith Former PSECU President
“We’ve been impressed with Glia’s strong traction and reputation in the space, and their strategic approach to member service aligns perfectly with our mission to help credit unions compete. Our partner credit unions will benefit from embracing Digital Member Service, leveraging technology to more effectively guide members while maintaining that personal touch and support.”
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Denny Howell
COO and Co-Founder
Greg Smith Former PSECU President
“Glia’s technology powers cohesive experiences; customers can easily transition from self-service functions to meaningful high-touch interactions without ever having to leave the digital channel. Such an approach heightens customer satisfaction and loyalty.”
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Dr.Siva Narendra
CEO
Greg Smith Former PSECU President
“Q2 and Glia’s Partnership allows our clients to easily take advantage of advanced digital customer service features within our digital banking platform. Aligning our solutions together has enabled us to offer an implementation of Glia’s Digital Customer Service platform that can take weeks instead of months, increasing the value of our platform. Our mutual customer-centric missions combine perfectly with our product offerings to help financial services better serve their account holders.”
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Jonathan Price
EVP Emerging Businesses

Reinvent How You Serve Your Customers

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank