Glia Call Center

The Only AI-Powered Call Center Solution Built for Financial Services

Support human and automated voice interactions with a single, modern solution

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Benefits of Glia Call Center

Increase staffing efficiencies

Increase Staffing Efficiencies

Reduce cost & complexity

Reduce Cost & Complexity

Boost customer & employee experience

Boost Customer & Employee Experience

Everything You Need in a Voice Call Center Platform

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Interactive Voice Response (IVR)
Efficient call steering via touch-tone or voice
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Intelligent Routing
Intelligent routing and queuing
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Agent Desktop
Modern, unified desktop to streamline rep efficiency
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Built-in call recording with call details that can be exported to your CRM
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Dashboards & Reporting
Track activity in real-time dashboards and historical reporting
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Empower the business with intuitive configuration and unified administration
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Coaching & Onboarding
Make agents productive quickly and assist with live coaching features like Digital Whisper
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Use productized integrations or open APIs to add best-of-breed applications
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Turnkey AI Automation
Blend AI and human in a single platform with frictionless handoffs
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Glia Whitepaper Bring Your Phone Experience to the Modern Age

Bring Your Phone Experience to the Modern Age

6 Signs It’s Time To Modernize Your Call Center

Read White Paper

Why Glia Call Center?

Experience Purpose-Built

From our deep understanding of bank and credit union workflows, to pre-built intelligent virtual assistants designed for banking use cases, Glia is the only turnkey, AI-powered call center solution in the industry built for the financial industry. Mitigate risk and realize faster time to value by selecting cloud call center software designed to work with your systems, and your security and compliance practices.

Customer service built for financial services
Connect traditional calls with on-screen digital activity

Blend Human and AI-Powered Automation on a Single Solution

Get a single solution for human and automated voice interactions. By automating customer service interactions with conversational AI that’s pre-built and pre-trained on over 800 banking tasks, you’ll free up live representatives for higher value work while reducing call wait time. Eliminate handoff friction for both customers and reps, so the conversation continues without missing a step.

Modernize on Your Timeline

Choose the path to contact center modernization that’s right for you. Prioritize voice today and digital on your timeline, or address both. Glia offers a clear strategy and proven approach to move from on-premises to cloud and go beyond the limitations of traditional CCaaS to Unified Interaction Management. Glia Call Center was designed with native AI-powered virtual assistants, and flexibility to add digital customer support on the same ChannelLess™ Interaction Platform.

Automate text and voice on single solution
Efficiently staff the channel mix

Gain A Partner, Not a Vendor

Avoid lengthy roll-outs, complex implementations, and customization expenses: Glia makes it easy to start realizing value from Glia Call Center in weeks, as opposed to months or even years. Enjoy our White Glove Service and Glia staff dedicated to your post-launch success and continued value realization.

Reinvent How You Serve Your Customers

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank