6 Signs It’s Time To Modernize Your Call Center
Read White PaperFrom off-the-shelf integrations with leading FinTech systems to pre-built virtual assistants for FI use cases, Glia is the only call center solution in the industry built for Financial Services. Mitigate risk and realize faster time to value by selecting call center software designed to work with your systems, and your security and compliance practices.
Over 80% of phone calls are from "on-screen" customers. Connect these calls with an on-screen experience to reduce handle time and increase satisfaction. Support phone interactions from a digital-first platform, eliminating legacy voice limitations, cost and complexity.
Get a single, native automation solution for text and voice interactions, including dial-in calls and digital voice. By automating customer service interactions with conversational AI, you’ll free up live agents for higher value work while reducing call wait time. Additionally, Glia combines automated and human assisted servicing to eliminate handoff friction for both customers and agents.
Drive staff efficiencies by managing inbound phone and digital channels on a single platform. The single interface enables staff to seamlessly interact with multiple channels, reducing wait and handle times, and boosting utilization.
Eliminate the silos between phone calls and digital, creating effortless movement across channels. Glia Call Center enables FIs to connect online/mobile and dial-in experiences with its agent interface, routing, queuing, reporting, and administration on a single platform.
