Reinventing Customer Service
for a Digital World

Reinventing customer service  
for a digital world

Our clients are the biggest names in the Financial Services Market.



Best of Show Finovate Spring Glia 2021
Illustrating the awards on being a 10-time winner of Finovate "Best of Shows"

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Which Organizations Use Glia?

Businesses that value their customers and want to provide them the best experience online.

Customer-focused financial institutions like banks, credit unions, and insurance companies are among Glia’s best clients. These organizations are committed to providing impeccable service, and their users increasingly prefer to conduct business online.

In an age where customers are accustomed to conversing through chat, voice, and video in their personal lives, shouldn’t they be able to do the same with the businesses they work with? Glia empowers businesses to easily engage their customers and members wherever they are and co-pilot them to successful service outcomes.

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Founded in New York City
Languages spoken in our offices
Countries represented by our employees
Successful interactions

Who is Glia?

An incredibly dedicated team of hard-working, talented individuals with a passion for helping organizations succeed in a digital-first world

Glia’s journey began in 2011 when two of our founders were growth consultants for a Fortune 50 retailer. They identified that their client’s main competitive advantage was its superior in-person customer service. They wondered, “How can we replicate that same, winning experience online?” And so Glia was born.

They set out to build a unified Digital Customer Service platform from the ground up, with funding from supportive, tech-savvy investors. The result is a patented, visionary approach to Digital Customer Service that has earned many industry awards and praise from customers and analysts alike.

Customer service technology is our passion, but customer service is in our DNA. Our WhiteGlove Customer Success organization is invested in sharing best practices and ensuring goals are met throughout the entire customer relationship.  

We know that great technology means little without great people to support it. We’re proud of our diverse, growing teams in the US and Europe, with their dedication and passion for designing, producing, selling, and supporting our digital-first vision.

Glianeers work hard, play hard, communicate openly, and support each other (and our clients) fiercely. We hold ourselves to high standards and strong values, including those core values we call CChaMP.

Those values are exemplified in every aspect of Glia from our technology to our people. We're proud of the company culture we've built—one that truly values our clients, partners and employees. If all this sounds like you, check out our career opportunities.

Founder Carlos Paniagua
Carlos Paniagua
Chief Technology Officer
& Co-Founder
Founder Justin DiPietro
Justin DiPietro
Chief Strategy Officer
& Co-Founder
Founder Dan Michaeli
Dan Michaeli
Chief Executive Officer
& Co-Founder

Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
Great Place to Work Certified 2023-2024 Badge
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.






Glia's guiding values and principles

Still Curious?

Learn more about Glia's Digital-First Customer Service solutions that reinvent how you serve customers in a digital world.

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