Co-Browsing provides valuable visual context and allows companies to “show” not just “tell" - leading to decreased average handle time and more satisfied customers.
Leveraging Co-Browsing’s “Observation” mode, companies can see customer issues before the customer engagement even begins.
Glia’s standalone Co-Browsing solution, companies can marry inbound support calls with the web browsing sessions those calls originated from.
Complex transactions or lengthy forms often provide customers with numerous exit opportunities. Co-Browsing allows companies to guide customers through these drop-off points - increasing conversion significantly.
Learn how cobrowsing and visual engagement can increase online conversions and improve customer support in our newest interactive guide.Read Ebook