CoBrowsing provides valuable visual context and allows companies to “show” not just “tell" - leading to decreased average handle time and more satisfied customers.
Leveraging CoBrowsing’s “Observation” mode, companies can see customer issues before the customer engagement even begins.
Glia’s standalone CoBrowsing solution, companies can marry inbound support calls with the web browsing sessions those calls originated from.
Complex transactions or lengthy forms often provide customers with numerous exit opportunities. CoBrowsing allows companies to guide customers through these drop-off points - increasing conversion significantly.
Learn how cobrowsing and visual engagement can increase online conversions and improve customer support in our newest interactive guide.Read Ebook