Companies with strong digital-first capabilities have an 89% customer retention rate - Aberdeen
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more.
Reclaim 60% of would-be drop-offs and deflections.
On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success.
Reduce customer effort for 20% improvement in Customer Satisfaction and Net Promoter Scores.
Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents.
On-screen guidance can reduce average handle times by 18% or more.
Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.