Easily identify and maximize opportunities with customers
Using our advanced platform lets your business communicate with consumers as they wish. The result: more paying customers. With CoBrowsing and Video Chat, agents guide customers in the right direction and eliminate the sticky points that kill sales.
With a digital-first platform, you engage with your customers where they already live and work. Interactions seamlessly switch between channels as needed—from phone to CoBrowsing or Conversational AI to live chat—to speed up interactions and enhance satisfaction. They become customers for life. And in the process, you’ve built a Cx centric organization.
Know the answer before your customer asks the question
When your business combines the human touch with technology, you get teams of "Super Agents” who are empowered and equipped to better respond to customers. Conversational AI and Live Session Observation gives agents smart answer prompts and foresight into the customer’s problem, both of which lead to 20% faster issue resolution and drastic reductions to Customer Effort Scores.