Glia Reinvent Customer Service

Introducing Digital Customer Service

Reinvent How You Serve Customers

See It in Action

Use Any Channel

Start the conversation anywhere

Seamlessly Transition

Take the conversation everywhere

Co-Pilot Conversations

Guide the customer along the way

Any Channel

Use Any Channel

Start the conversation anywhere

Seamlessly Transition

Take the conversation everywhere

Co-Pilot Conversations

Guide the customer along the way

Seamless Transition

Introducing Digital Customer Service

Reinvent How You Serve Customers

See It in Action

Use Any Channel

Use Any Channel

Start the conversation anywhere

Seamlessly Transition

Seamlessly Transition

Take the conversation everywhere

Co-Pilot Conversations

Co-Pilot Conversations

Guide the customer along the way

Gartner Market Guide Glia
Gartner logo
2020 Market Guide for

Digital Customer Service and Support Technologies

People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more.
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Why Digital Customer Service?

Serve Customers When, Where and How They Need it.
Honor Preference

Retain Customers

Companies with strong digital-first capabilities have an 89% customer retention rate - Aberdeen
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more.

Show...Don't Tell

Reclaim 60% of would-be drop-offs and deflections.
On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success.
Show - Don't Tell
Promote Loyalty

Promote Loyalty

Reduce customer effort for 20% improvement in Customer Satisfaction and Net Promoter Scores.
Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents.

Boost Efficiency

On-screen guidance can reduce average handle times by 18% or more.
Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.
Boost Efficiency

Glia Digital Customer
Service Platform

Seamless On-Screen Experiences
Glia provides award-winning digital-first customer service technology that is reinventing how financial enterprises support their customers online.

Who Uses Glia Digital
Customer Service?

Companies embracing the CX of the future
Greg Smith
Former PSECU President
"Members are only a call or click away from assistance, and with CoBrowsing, our agents can guide them online like never before
Managing Director
Operational Efficiency
"Productivity improved by 18%, enabling agents to handle more clients each day... significantly saving on staffing costs”
VP, Business Analysis
Top 10 Bank
"The ability to meet users where they are and see what they see has been beneficial not only to the end users but also the product and tech development teams”
Senior Analyst
Fortune 100 Insurance Company
"The easiest vendor I’ve ever worked with!”
President
Orion Advisor Services
"...able to pull multiple disparate systems into one. It’s improved our Net Promoter Score, it’s given our people confidence, and it’s been a great experience”
Senior Manager, Insurance Operations
MAPFRE Insurance
"Glia provides an immense level of support, both pre and post-sale!”
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Orion Case Study
How Orion Offers a
Better Client Experience — and You Can Too
Glia & Orion
15% increase in customer satisfaction
READ MORE
Leading Insurer Drives Contact Center Efficiency
Leading Insurer
Reduces total service contacts by 18% saving millions in staffing costs
READ MORE
Top US Bank Increases Online Loan Applications with Glia
Top US Bank Icon
Within 9 months launch, they achieved a 250% ROI
READ MORE

Reinvent How You Serve Customers

Watch a Video, Explore Our Site, Book a Demo...

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