From AI-driven virtual assistants that automate and expedite customer conversations to operator assistants that guide reps, you can easily orchestrate the right bots to support your specific customer service operations. Glia helps you infuse AI into your public and authenticated web and mobile properties as well as your phone call center to elevate and automate customer service and optimize contact center efficiency.
Need a turn-key conversational bot solution to add intelligent self-service to your digital and phone banking without the heavy lift?
Glia Virtual Assistants feature a comprehensive library of 800+ conversational user intents covering virtually every banking need with easily-customizable responses.
These intelligent chatbots are part of Glia Interaction Platform for phone and Digital Customer Service supporting live and automated assistance in one place.
Have a specialized use case or the preference, time, and resources to build and train your own custom chatbots?
Glia’s AI Management module provides a single, engine-agnostic way to integrate one or more special-purpose custom bots into your DCS environment and manage them alongside your live representatives.
Learn about the key factors and questions you should consider when selecting virtual assistants for your bank or credit union.
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PSECU turned to its trusted partner, Glia, to capitalize on the platforms AI Management capabilities. The AI engine agnostic module provided PSECUs team just what they needed to orchestrate conversational bots.
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