The world's first solution for orchestrating multiple conversational AI deployments in one place
Benefits of Artificial Intelligence Management
Orchestrate all your chatbots in one place
Enterprises want to deploy chatbots, and our AI management platform allows enterprises to orchestrate deployments both large and small across multiple facets within a business.
Glia enables your enterprise to utilize multiple chatbot engines. Some engines are better equipped for certain use cases; which allows you to deploy specific engines for specific use cases. This prevents vendor lock-in within a rapidly evolving technology.
Multiple Virtual Assistants
Similar to your website having a series of subsites, chatbots must be trained and deployed for distinct use cases. Making your chatbots use case specific enables enterprises to have multiple product teams working on virtual assistant deployments simultaneously. This prevents overlapping intents by narrowing down the potential scope to clear-cut use cases.
AI MANAGEMENT case study
PSECU Bringing Life to Virtual Assistants
PSECU turned to its trusted partner, Glia, to capitalize on the platforms AI Management capabilities. The AI engine agnostic module provided PSECUs team just what they needed to orchestrate conversational bots.
Glia's artificial intelligence management platform allows enterprises to deploy conversational AI in six different ways to assist customers and agents.
Bot to bot transfer
Enable specialized bots to transfer between each other, allowing enterprises to deploy multiple bots across several frameworks with specific skills
Bot to human transfer
Enable bots to seamlessly transfer to humans, directly or through a queue system, and allow humans to transfer back to bots
Custom UI Commands
Build your own UI with custom commands. For example, launch a calculator during the customer and bot interaction
Enable bots to CoBrowse (navigate, scroll and point) directly with customers without the use of a human
Present button-like response options to specific prompts to allow customer selection
Assess visitor needs and directs interactions to the appropriate bot or human agent
Hi! What’s the average 30-year fixed mortgage rate.
AI Management Hi! The average 30-year fixed mortgage rate is 4.58%.
Great! How does it compare to an average 15-year rate?
The 15-year rate is about 4% and 30-year rate around 4.58%.
Deploy Conversational AI to assist your agents
With Glia AI Management's machine learning capabilities and powerful artificial intelligence engine, companies can have new chat agents up and running faster than ever. Suggested answers and prompts serve as an ever-present supervisor - ensuring consistency and accuracy in messaging and customer support.
Scans chat session
Presents suggested answer
Glia scans customer chat sessions in real-time and presents suggested answers or prompts to customer service agents in real time, which can be accepted, discarded, or modified. As the accuracy of these suggestions improve, companies have the option to automatically send these responses to customers.
See The Video
See The Video
Watch our AI Management explainer video
See how AI management and microbots help customers & agents
How it works
Click below to watch an example of Conversational AI in action