Glia scans customer chat sessions in real-time and presents suggested answers or prompts to customer service agents immediately, which can be accepted, discarded, or modified. As the accuracy of these suggestions improve, Glia has the option to automatically send them to customers.
Your New AI Supervisor
With OmniGuide’s machine learning capabilities and powerful AI engine, companies can have new chat agents up and running faster than ever. Suggested answers and prompts serve as an ever-present supervisor - ensuring consistency and accuracy in messaging and customer support.
A Chassis for any Engine
Plug the AI engine of your choice (from Watson to Lex to homegrown). Receive analytics and statistics about how your bots are performing, how they handle human transfers and configure proper routing to teams.
Be the company your customers would love you to be