Universal Conversational AI Management Platform for Financial Institutions

Choose the Right Conversational AI Bot
Solution for Your Needs

From AI-driven virtual assistants that automate and expedite customer conversations to operator assistants that guide reps, you can easily orchestrate the right bots to support your specific customer service operations. Glia helps you infuse conversational AI into your public and authenticated web and mobile properties as well as your phone call center to elevate and automate customer service and optimize contact center efficiency.

Pre-Built Virtual Assistants for Banks and Credit Unions

Need a turn-key conversational bot solution to add intelligent self-service to your digital and phone banking without the heavy lift?

‍Glia Virtual Assistants feature a comprehensive library of 800+ conversational user intents covering virtually every banking need with easily-customizable responses.

These intelligent chatbots are part of Glia Interaction Platform for phone and Digital Customer Service supporting live and automated assistance in one place.

Bring/Build Your Own Generative AI Chatbots

Interested in integrating existing bots or new generative AI solutions from companies like OpenAI, Google, Amazon, or Microsoft into your interaction workflows?

Glia’s universal AI Management module provides a single, engine-agnostic way to integrate generative AI solutions and custom bots into your customer interaction environments and manage them alongside your live representatives.

‍

Deploy Conversational AI to
Assist Your Customers

Virtual assistants automate the resolution of common inquiries via chat and CoBrowsing, or can triage requests, knowing when to hand off to an agent or another bot—with full context—for the best experience. Glia also supports Intelligent Virtual Assistants (IVA) for OnScreen Voice and phone interactions.

Here are six different ways Glia AI Management automates engagements.

Concierge Bot

Assess visitor needs and directs interactions to the appropriate bot or human agent

Bot to human transfer

Enable bots to seamlessly transfer interactions and the context to live assistance, directly or through a queue system, and allow transfer back to bots

Bot CoBrowsing

Enable bots to CoBrowse (navigate, scroll and point) directly with customers without the need for human help

Response Cards

Present button-like response options to specific prompts to allow customer selection and simplify choices

Bot to bot transfer

Enable bots to transfer between each other, for DIY and specialized use cases

Custom UI Commands

Build your own UI with custom commands. For example, launch a calculator during the customer and bot interaction

Hi! What’s the average 30-year fixed mortgage rate.

AI Management
Hi! The average 30-year fixed mortgage rate is 4.58%.

Great! How does it compare to an average 15-year rate?

The 15-year rate is about 4% and 30-year rate around 4.58%.

Deploy Conversational AI to Assist Your Agents

With Glia AI Management's machine learning capabilities and powerful large language model artificial intelligence engine, companies can have new chat agents up and running faster than ever. Suggested answers and prompts serve as an ever-present supervisor - ensuring consistency and accuracy in messaging and customer support.

Scans chat session

Presents suggested answer

Operator acts

Glia scans customer chat sessions in real-time and presents suggested answers or prompts to customer service agents in real time, which can be accepted, discarded, or modified. As the accuracy of these suggestions improve, companies have the option to automatically send these responses to customers.

How It Works

Click below to watch an example of Conversational AI in action

Show me conversational AI live

Typical Chatbot Implementation
Many companies rush to implement chatbots, interfacing their AI directly with customers - often to the detriment of the customer experience.

Core Problems with Unsupervised Bots:

Core Problems with Unsupervised Bots:

Now let's explore an alternate, more responsible way to leverage AI.

Show me

Agent-Assisted Chatbot Rollout
To build more accurate AI and deliver a better customer experience, interface your chatbot with your own agents - creating more consistent and efficient agents.