Glia for
Banks

Operator cursorVisitor cursor
Sarah
Great question. Can we CoBrowse? I’ll guide you through the package differences myself.
Sounds great!
Started CoBrowsing

Make any live interaction with customers simple and easy. Bring the in-branch experience to your website and mobile apps.

Benefits for Banks

Improve Customer Acquisition

Modernize Support

Enhance Your Customer Experience

Improve Customer Acquisition

Glia enables financial institutions to acquire more leads and increase online conversions. Banks are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and CoBrowsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers.

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SaleMove Case Study Top Bank Increase Conversion by +400%
SALES case study

Top Bank Increases Loan Applications with Glia

Discover how better experience and smoother customer journey made possible by Glia enabled this company to achieve maximum ROI.

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Modernize Support

Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction. For companies who value NPS or Customer Satisfaction, Glia allows for immediate customer surveying at the conclusion of every engagement.

Enhance Your Customer Experience

Glia allows banks to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents. With 2-way video communication, your customers can put a face to a name - building greater customer satisfaction and loyalty in the process.
Sarah
Hi! Would you like me to walk you through?
Hi! Yes please!

This is how it works

Visitor can join from the desired channel

Increased Conversion  

When it comes to customer engagement, the leading cause of disloyalty is a broken customer journey (channel switching.) When agents are able to guide customers in the right direction and assist them during complex processes, this leads to increases in conversion by +100%.

Handle-Time Reductions   

When agents utilize an OmniChannel platform, they are able to gain context into a visitor's browsing session in real time. This way, agents are able to get on the same page as the customer in seconds, leading to reductions in Average Handle Time by +25%.

Be the company your customers would love you to be

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank