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Modernize Support

Provide more personal support through contextual service
KPI's we target in support:
Efficiency Metrics
Next Issue Avoidance
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About Support
Glia enables companies to better support their customers by injecting more context into the conversation. Through live observation and CoBrowsing, agents are able to see the issues customers are dealing with in real-time - allowing them to provide more personalized service and efficient resolution.

See Customer Issues in Real-time

Live observation and CoBrowsing allow your agents to have greater insight into customer issues and the ability to resolve issues remotely in real-time.

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Operator and visitor seamless channel switching

Seamless Channel Switching

Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction.

Receive Immediate Customer Satisfaction Feedback

For companies who value NPS or Customer Satisfaction, Glia allows for immediate customer surveying at the conclusion of every engagement.

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Glia's Case Study Global Insurer Decreases Service Interaction Time by 25%
Support case study

Global Insurer Decreases Service Interaction Time by 25%

Delivering a positive experience is the key to creating loyal customers. Discover how one global insurer leveraged Glia to increase efficiency and customer satisfaction.

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Be the company your customers would love you to be

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank