Over 84% of your phone calls are from “On-Screen” customers

Are you on the same page?

Companies that pair phone calls with Live Observation and CoBrowsing reduce call times by more than 20% and increase call conversion by 2x.

Phone as Part of an Overall Digital Customer Service Strategy

As financial institutions look to shift their channel mix to align to today’s digital-first world, bringing dial-in phone calls under the Digital Customer Service (DCS) umbrella is a key step to being a digital-first organization.‍

Glia lets you add valuable context to traditional phone calls by visually connecting to the customer’s on-screen journey. By pairing on screen collaboration with your phone calls:

You will shorten handle time dramatically

Improve customer satisfaction

Reduce future calls by educating customers on how they can self-serve digitally.

Adding Glia’s CoBrowsing capabilities to legacy phone systems is a step in the right direction, but making your call center part of a holistic DCS platform simplifies contact center operations, enhances efficiency, and elevates satisfaction.
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Glia Call Center—built exclusively for financial institutions—fully bridges the gap between phone and digital customer service, bringing all interactions into a single, world-class digital platform for seamless connections.