Over 60% of your phone calls are from “On-Screen” customers

Are you on the same page?

Companies that pair phone calls with Live Observation and CoBrowsing reduce call times by more than 20% and increase call conversion by 2x.

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This is how it works

Standard phonecall

Glia powered Phone call

This is how it works

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Standard phone call

Standard Phone Call

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Glia powered phone call

Glia-Powered Phone Call

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Text Box 3 weeks glia

Standard Phone Call

Glia-Powered Phone Call

Results

44%

Increase to Website Conversion

20%

Decrease to Average Handle Time

18%

Increase to Net Promoter Score

Glia’s Phone-Centric Solution Offers:

Auto-Matching

Identify a caller’s live browsing session instantly using their unique ID.

Live Observation

Exceed customer expectations by leveraging context and providing a more human online customer experience.

CoBrowsing

Offer dual-cursor guided browsing to any caller and show instead of tell.

Enhanced Engagement

Layer in Video Chat or Screen Sharing during any call to further build rapport with callers.

Reinvent How You Serve Your Customers

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank