Over 60% of your phone calls are from “On-Screen” customers

Are you on the same page?

Companies that pair phone calls with Live Observation and CoBrowsing reduce call times by more than 20% and increase call conversion by 2x.

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This is how it works

Standard phonecall

Glia powered Phone call

This is how it works

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Standard phone call

Standard Phone Call

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Glia powered phone call

Glia-Powered Phone Call

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Standard Phone Call

Glia-Powered Phone Call

Results

Increase Conversion

44%

Increase to Website Conversion

Decrease AHT

20%

Decrease to Average Handle Time

Increase NPS

18%

Increase to Net Promoter Score

Glia’s Phone-Centric Solution Offers:

Auto-Matching

Identify a caller’s live browsing session instantly using their unique ID.

Live Observation

Exceed customer expectations by leveraging context and providing a more human online customer experience.

CoBrowsing

Offer dual-cursor guided browsing to any caller and show instead of tell.

Enhanced Engagement

Layer in Video Chat or Screen Sharing during any call to further build rapport with callers.

Try a Self-Guided Call Visualizer Demo!

Experience Guided Phone Support