Provide on-the-go, always-on communication for your Customers with Glia messaging.
Glia enables customers to communicate with companies as easily as they communicate with friends. With a simple text message, customers can skip the phone tree and begin an instant engagement with a company representative.
Provide your customers with ultimate convenience when you combine SMS messaging with OmniGuide, Glia’s AI chatbot. With OmniGuide, your customers will receive a faster, more consistent support experience and your representatives will be able to easily handle multiple engagements without a decrease in quality.
With SMS messaging, your customers no longer have to worry about whether you’re open. Customers can send a message whenever they’d like. If it is after hours, the customer’s message will be queued and answered as soon as a representative becomes available.
SMS messaging through Glia enables marketers to drive contextual engagement directly from their advertisements and collateral. For example, if an SMS message originates from a Google AdWords Click to Message search ad, company representatives will receive a visual representation of the very ad - allowing for a more personalized support experience.