Create meaningful 2-way conversations
Enhance Interactive Text Alerts and Campaigns
Provide personalized 1-1 outreach with Service Rep Affinity
Enable a popular, convenient way for customers to engage
Seamlessly transition them to a more secure channel
Deliver a full DCS experience from anywhere, even on the go
Offer a digital option to on-hold
Reduce contact center phone congestion
Reduce friction & frustration on both sides of the conversation
With SMS messaging, customers can send or respond to a message whenever they’d like—even after hours.
Combine SMS messaging with Glia’s AI Management chatbots for a faster, more consistent support experience
SMS is part of Glia’s seamless DCS platform, fully integrated within Glia’s ChannelLess™ Architecture