Engage customers through a popular channel they prefer
Let customers connect with your company as easily as they connect with friends.
open rate (vs 20% for email)
respond within 3 minutes
Transition to richer, more secure channels
SMS is convenient, but has never been a secure channel. Protect customers and members, and provide peace of mind by easily taking them transitioning from SMS to chat, voice or video—in a secure environment with end-to-end encryption—without breaking the digital connection.
Guide engagements to completion and drive up customer satisfaction
SMS is a great way to start the conversation. But when you can seamlessly transition from SMS to a richer channel—chat, voice or video, supported by Live Observation and CoBrowsing—you gain the context and confidence to streamline engagements and accelerate resolution to drive satisfaction and results.
SMS Use Cases with Glia Include
From Online Applications to Alerts and Notifications