Customer Experience

Maintain closer relationships with your customers
KPI's we improve for CX:
Customer Loyalty Scores
Customer Loyalty Scores
Customer Effort Score
Customer Effort Score
Customer experience thumbnail
Customer Experience (CX) is Everything - Make it Digital-First
Glia allows companies to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents. With 2-way video communication, your customers can put a face to a name - building greater customer satisfaction and loyalty in the process.
Operator cursorVisitor cursorGlia's Co-Browsing in action

Provide Personalized “In-Person” Guidance

Move from “show” to “show & tell” with Glia's CoBrowsing and provide your customers with collaborative guided tours of your products and services.

Leave the Phone in Their Pocket

With Glia, your customers never have to dial-in to reach out. Hold a full audio or video conversation with just the click of a button.

Glia face to face video chat

Intelligently Route Customers to Their Dedicated Contact

Leverage your data to create a unique identifier that can be used to identify a customer and route them directly to their representative every time.

Map of dedicated contacts
Glia Case Study Traditional Chat vs Glia chat
Success case study

Traditional Chat vs Glia Chat

All chat solutions aren't equal. See how Glia chat outperformed a legacy chat provider for a major insurer.


Reinvent How You Serve Your Customers

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank