Your average customer communicates with over 
10 channels

Are you prepared for the modern customer?

Customers who use three or more channels contribute more than twice the revenue of customers who use one channel.
Macbook Glia engagement
Media selector list
Browser content Browser url bar
Visitor App UI controls
Sarah
Great question. Can we CoBrowse? I’ll guide you through the package differences myself.
Sounds great!
Started CoBrowsing
Send message UI chat
Reactive bubbleVisitor cursor
Visitor cursorOperator cursor
Macbook screen

This is how it works

Standard Digital communicationGlia powered digital chat

This is how it works

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Digital-journey characters
Digital-solution starting question
Standard digital communication illustration

Standard Digital Communication

Standard Customer questionBot chat failCustomer start chat Customer repeats question chatAgent explains chat Customer start callCustomer repeats question chatAgent provides instructionsCustomer can't understand chatAgent describing chatCustomer wrong website
Glia-powered digital communication illustration

Glia-Powered Digital Communication

Customer connects to chatHuman-assisted chatbotAdditional guidance chat2-way video chatForm completed chatEfficient experience
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Standard Digital Communication

Glia-Powered Digital Communication

Results

44%
Increase to Website Conversion
20%
Decrease to Average Handle Time
18%
Increase to Net Promoter Score

Read more

Better understand how to improve your customer experience through our collection of resources

Glia’s Phone-Centric Solution Offers:

All Customer Channels

Power everything from Chat and Messaging to Phone and Video Chat.

CoBrowsing and Live Observation

View customer browsing sessions in real-time and offer dual-cursor guided browsing.

AI Integrations

Deliver a seamless path from an Agent-facing virtual assistant to Customer-facing chatbots.

Reporting and Analytics

Target the right website visitors using business logic and optimize your KPIs with in-depth statistics.



Be the company your customers would love you to be

Request a Demo

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank