An incredibly dedicated team of hard-working, talented individuals with a passion for helping organizations succeed in a digital-first world
Glia’s journey began in 2011 when two of our founders were growth consultants for a Fortune 50 retailer. They identified that their client’s main competitive advantage was its superior in-person customer service. They wondered, “How can we replicate that same, winning experience online?” And so Glia was born.
They set out to build a unified Digital Customer Service platform from the ground up, with funding from supportive, tech-savvy investors. The result is a patented, visionary approach to Digital Customer Service that has earned many industry awards and praise from customers and analysts alike.
Customer service technology is our passion, but customer service is in our DNA. Our Customer Success organization is invested in sharing best practices and ensuring goals are met throughout the entire customer relationship.
We know that great technology means little without great people to support it. We’re proud of our growing teams in the US and Europe, with their dedication and passion for designing, producing, selling, and supporting our digital-first vision.
We work hard, play hard, communicate openly, and support each other fiercely. We hold ourselves to high standards and strong values, including DEI (Diversity, Equity and Inclusion) and those core values we call CChaMP…