Last Revised March 11, 2025
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Introduction
Glia provides digital customer service technology that is integrated into websites and applications operated by our customers ("Customer Sites").  This privacy policy governs Glia’s collection, processing, and use of information from end users ("Users") when they interact with Customer Sites that integrate Glia’s technology ("the Services"). It applies to information collected directly through Glia’s Services on Customer Sites, but does not cover information collected by the Customer Site operator through other means. Our customers are responsible for their own privacy policies and practices, including how they use the Services and collect user data on their sites. For information on how a Customer Site uses your information, please refer to the privacy policy of the Customer Site.

What information does Glia collect?
Glia collects information through your use of Customer Sites, including:

• Device Information - We collect information about devices running Customer Sites, including Internet protocol address, MAC address, browser type, operating system, and, if applicable, carrier information and country code.
• Site Usage Information - We collect information about how Customer Sites are used, such as the frequency and duration of usage, and your activities on Customer Sites, such as browsing patterns, mouse movements, scroll movements and purchase history.
• Information provided by you - We may collect information you provide directly, such as contact details, feedback, chat transcripts (including text, audio, and video), and survey responses. We may also collect data through cookies and other tracking technologies to monitor traffic patterns and gather information about your previous visits to Customer Sites.

Glia processes information as directed by our customers through their configuration and use of our Services. Our customers determine:

• What information is collected through the Services
• How long information is retained
• How information is used within the Services
• What privacy settings and security measures are implemented
• How their users are informed about data collection and use

Glia provides the technical infrastructure and capabilities to support our customers' privacy and security requirements, but does not determine or implement these policies.

Does Glia collect real-time location information?
Glia may collect information about your device’s location if you access a Customer Site from a device with location services enabled. We use this data to help our customers analyze usage patterns and improve their services. Anonymous location data may be shared with third parties. To limit the collection of location data, please refer to the "Opt-out" section below.

How does Glia use information collected from you?
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Glia’s Internal Use – We use the information collected from Users to provide our customers with insights about their use of Customer Sites that integrate Glia’s Services. We share this information with third parties only as described in this Privacy Policy.

Use of Information for Advertising – We also work with third-party partners to improve our services and show relevant advertisements. These partners may collect information about your interactions with our marketing sites to:

• Measure and analyze site traffic and activity.
• Display targeted ads about our products or services on third-party sites.
• Evaluate the performance of our advertising campaigns.

We may disclose information we collect from Users to:
Third parties as required by law, such as to comply with a subpoena or similar legal process; Third parties as we deem necessary, based on our good faith belief, (i) to protect our rights, your safety or the safety of others, (ii) to investigate fraud, or (iii) to respond to a government request; Trusted services providers who work on our behalf, who do not have an independent use of the information we disclose to them, and who have agreed to adhere to the rules set forth in the privacy statement; Customers in the form of aggregated, anonymous data about the way you use Customer Sites so that Customers can improve their respective Customer Sites; Third parties in conjunction with a merger, acquisition or sale of Glia. If Glia is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Opting Out

Opt-out of Location Tracking

You may opt out of location tracking by disabling location services on your device or by turning off cookies and JavaScript for Customer Sites. If you have any questions or need assistance, please contact us at privacy@glia.com.

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Opt-out of Interest-Based Advertising

Our third-party partners may use non-cookie technologies to track your activity. You can opt out of interest-based advertising through the following third-party platforms:

• NAI’s Opt-out Platform
• EDAA’s Opt-out Platform
• DAA’s Opt-out Platform

Data Retention Policy; Managing your Information

Glia retains information about User activity on Customer Sites as necessary, unless prohibited by law. Customers, acting as data controllers, can request modifications or deletion of this information in accordance with Glia’s standard processes. For data deletion or modification requests, please contact your Customer Site operator.

Children
We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@glia.com. If we obtain actual knowledge that a User is under thirteen, we will promptly delete such information from our files.

Security and Compliance Framework

Glia maintains a robust security program to protect our platform and enable our customers to meet their security and privacy requirements. This includes:

• Industry-standard security technologies and procedures.
• Regular security assessments and audits.
• Relevant security certifications.
• Secure data storage and transmission protocols.
• Access controls and authentication measures.

Specific security measures and compliance with regulatory requirements, such as the GDPR and CCPA, are detailed in our agreements with customers.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we update the policy, we will post the new version on our website and provide any legally required notifications. We encourage you to review this Privacy Policy regularly for any updates.

Your Consent

By using a Customer Site that integrates Glia’s Services, you consent to the processing of your information as described in this Privacy Policy and the privacy policy of the Customer Site operator. Glia processes information on behalf of its customers in accordance with our agreements with them. If you are located outside the United States, your information may be transferred to and processed in the United States.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

• sgo.glia.com
  
  • _gd_session (First Party)
• api.glia.com
  
  • visitor_session_partitioned (First Party)
  • visitor_session (First Party)
  • incompat_visitor_session (First Party)
• go.glia.com
  
  • _gd_visitor (First Party)
  • _gd_svisitor (First Party)
• vimeo.com
  
  • vuid (Third Party)
  • __cf_bm (Third Party)
  • _cfuvid (Third Party)
• accounts.google.com
  
  • __Host-GAPS (Third Party)
• www.recaptcha.net
  
  • _GRECAPTCHA (Third Party)
• cdn.webflow.com
  
  • _cfuvid (Third Party)

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

• view.glia.com
  • viewer2 (First Party)
• glia.com
  • _gat_UA- (First Party)
  • _ga_xxxxxxxxxx (First Party)
  • _gcl_au (First Party)
  • _gat_UA-XXXXXX-X (First Party)

Additional targeting cookies from various domains are used. For a complete list, please contact us.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

• www.glia.com
  • _zitok (First Party)
• glia.com
  • _vis_opt_exp_n_combi (First Party)
  • _vwo_referrer (First Party)
  • ...and multiple other analytics and performance cookies

Additional performance cookies from various domains are used. For a complete list, please contact us.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

• go.glia.com
  • __cf_bm (First Party)
  • BIGipServerab20web-nginx-app_https (First Party)
  • BIGipServerx (First Party)
• glia.com
  • _fcdscv (First Party)
  • _fcdscst (First Party)
  • OptanonAlertBoxClosed (First Party)
  • OptanonConsent (First Party)
• api.beta.salemove.com
  • visitor_session_partitioned (Third Party)
  • incompat_visitor_session (Third Party)
  • visitor_session (Third Party)
• glia.com
  • _vwo_uuid_v2 (Third Party)

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