Boosting Digital-First Member Service for Credit Unions

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Bring the in-branch experience to your digital properties and assist members easily at any point of need

Digital Customer Service Benefits for Credit Unions

Enhance member experience

Enhance Member Experience

Improve member acquisition

Increase Digital Efficiency

Exceed member expectations

Improve Member Acquisition

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Dover Federal Credit Union Goes All In With Digital Member Service

Dover Federal Credit Union Goes All In With Digital Member Service

Member service is a top priority at Dover Federal CU, where DCS enabled a seamless digital experience with collaboration tools changing the game for Dover.


Digital Customer Service (DCS) provides one seamless member engagement through any channel, including:

along with insightful, collaborative tools.

How Credit Unions Use DCS

Elevate Member Satisfaction

According to Forrester, 84% of customers start their customer service journey online. Meeting and guiding members where they are online at their point of need and reducing effort increases satisfaction scores, solidifies loyalty, and builds deeper relationships.

Increase Digital Channel Efficiencies
Enhanced Policyholder Support

Increase Digital Channel Efficiencies

Simplify interactions across channels in a single engagement and use visual context and OnScreen Collaboration to minimize sticking points. Deliver a seamless blend of AI self-service and live online banking support for optimal efficiency. Teaching users to effectively self-serve reduces call center volume and helps retain 40% more members year-over-year.

Increase New Member Acquisition

Improve the outcomes of member recruitment while also assisting new members during their onboarding process. Helping prospects at their point of need eliminates friction and meets increasingly high service expectations. Financial institutions that use Glia typically experience up to a 72% increase in new account application conversions.

Offer Premium Insurance Agent Experiences
Dynamic FNOL

Augment Revenue Opportunities

Increase revenue-producing conversions by guiding members on screen to find and apply for products that meet their financial needs, including loans, credit cards, and more. Identify and proactively engage high-value opportunities. Reduce abandonments and accelerate sales with visual context and CoBrowsing to help dot the i’s and cross the t’s.

Other DCS Use Cases for Credit Unions

These are some of the most common ways credit unions are leveraging Glia’s DCS platform. Let us know the challenges you face and we would be happy to discuss how Glia can help.

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Reinvent How You Serve Your Members

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"We saw a 36% increase in sales with Glia."

SVP Member Experience - Community First Credit Union

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Better understand how to improve your customer experience through our collection of resources