Improving your overall member experience results in higher retention and loyalty, which leads to long term, multi-generational relationships. Improving member retention and loyalty by just 5% can increase profits 25%-95% and teaching members to effectively self-serve on your website helps retain 40% more Members year-over-year.
Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, shares how Glia helped improve their online experiences for underwriters and agents.
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PSECU’s commitment to seamless member journeys has been a key differentiator, allowing the credit union to rise above its competitors and compete with big banks who offer similar products and services.
DownloadGlia enables Credit Unions to improve their real-time lead generation while also assisting new members during their onboarding process. Glia has a proven track record of increasing online lead conversion (by +100%) and also empowers your on-boarding team for maximum efficiency with minimal effort.
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Learn how Glia breaks down the walls of traditional member support by combining all communications means into one unified, digital member service experience that is always on-screen and starts wherever the member is.
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