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Glia for
Credit Unions

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Make any live interaction with Members simple and easy. Bring the in-branch experience to your website and mobile apps.

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Benefits for Credit Unions

Enhance Your Member Experience

Improve Your Member Acquisition

Exceed Member Expectations

Enhance Your Member Experience

Improving your overall member experience results in higher retention and loyalty, which leads to long term, multi-generational relationships. Improving member retention and loyalty by just 5% can increase profits 25%-95% and teaching members to effectively self-serve on your website helps retain 40% more Members year-over-year.

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Greg Smith - President at PSECU
2 MIN

Improved Experiences

By consolidating all communication channels into a single system, an agent is able to focus their time on the member at hand without switching back and forth between pages looking for an answer. This generates increases to metrics such as NPS, CSAT or CES by +20%.
Glia Case Study PSECU & Glia Enabling a frictionless experience
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PSECU & Glia - Enabling a frictionless member experience

PSECU’s commitment to seamless member journeys has been a key differentiator, allowing the credit union to rise above its competitors and compete with big banks who offer similar products and services.

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Improve Your Member Acquisition

Glia enables Credit Unions to improve their real-time lead generation while also assisting new members during their onboarding process. Glia has a proven track record of increasing online lead conversion (by +100%) and also empowers your on-boarding team for maximum efficiency with minimal effort.

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Reduce Your Member Effort Score

Glia’s platform creates a seamless, unbroken member experience that drives both loyalty and expansion. 96% of consumers who have to put forth a lot of effort to resolve their problems are more disloyal. Similarly, 94% of consumers who experienced an effortless experience are likely to repurchase compared to only 4% who found the process difficult.
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Enhance your Customer Experience
Glia Digital Member Service Brochure
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Digital Member Service

Learn how Glia breaks down the walls of traditional member support by combining all communications means into one unified, digital member service experience that is always on-screen and starts wherever the member is.

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Reinvent How You Serve Your Customers

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“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank
Reinventing Customer Service
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