Improving your overall member experience results in higher retention and loyalty, which leads to long term, multi-generational relationships. Improving member retention and loyalty by just 5% can increase profits 25%-95% and teaching members to effectively self-serve on your website helps retain 40% more Members year-over-year.
PSECU’s commitment to seamless member journeys has been a key differentiator, allowing the credit union to rise above its competitors and compete with big banks who offer similar products and services.Download
Glia enables Credit Unions to improve their real-time lead generation while also assisting new members during their onboarding process. Glia has a proven track record of increasing online lead conversion (by +100%) and also empowers your on-boarding team for maximum efficiency with minimal effort.
Learn how Glia breaks down the walls of traditional member support by combining all communications means into one unified, digital member service experience that is always on-screen and starts wherever the member is.Read Brochure