AI Self-Service & Agent Assist
Responsible Virtual Assistants, Real Efficiency
Give customers self-service that actually works while helping agents work with superhuman speed, accuracy, and efficiency. Glia’s AI-powered virtual assistants and digital tools put security and compliance first, then drive measurable gains at every step.
Enhance Every Interaction With AI
Use intelligent automation to enhance 100% of interactions and contain 60% without human help.
Deploy Chatbots Everywhere
Unify AI across all digital touchpoints—web, mobile, and secure environments—so you can drive agent efficiency and expedite resolutions.
Connect Humans and AI
Deliver seamless collaboration between AI and agents. Perfect handoffs preserve context for better customer experiences.
Set Up Without Complexity
No bot-building kits, just AI that’s ready to work. Drive immediate value with AI trained on millions of banking interactions.
Implement AI You Can Trust
Minimize risk using Responsible AI with pre-approved responses. No hallucinations, no accuracy disclaimers, just reliable customer support.
By The Numbers
Proven AI Performance
You deserve better than vaporware and far-off roadmap promises. Glia’s AI-powered digital tools drive real value right away.
Built for Banking
The Glia Virtual Assistant (GVA) handles 900+ customer journeys, with a 92% understanding rate for banking queries.
900+
Automation That Works
The GVA resolves 60% of routine digital inquiries without human intervention.
60+%
Efficiency Transformation
100% of digital interactions optimized with AI assistance or automation.
100%
AI LIVE CHAT SOLUTION & MORE
Yes, AI Can Do That
From AI that personalizes greetings for customers to virtual assistants that give agents real-time coaching, our digital tools help you drive efficiency and transform service at every touchpoint.
Offer Secure Self-Service
Empower authenticated customers with intelligent automated support inside digital banking. Help them navigate features and resolve issues instantly—no waiting for human assistance.
Deliver 24/7 Website Support
Convert browsers into customers with instant, intelligent assistance. Pre-built virtual assistants handle hundreds of common inquiries and guide visitors through product research and applications.
Tailor Greetings To Every Customer
Personalize every interaction from the start. Cortex Intercept analyzes past conversations to anticipate needs and deliver relevant greetings that boost AI adoption and reduce requests for human support.
Work Smarter, Not Harder
Let AI handle the heavy lifting so agents can level up service. Our AI tools automate interaction wrap-ups, offer conversation-specific coaching prompts, instantly answer employee questions about internal policies, and more.
Personalize Interactions
Give agents instant insight into customer history, sentiment, and previous interactions. AI-powered summaries and transfer briefs ensure every conversation starts with complete context for truly personal service.
Intelligent Agent Support
Empower agents to offer faster, more accurate service with AI that anticipates customer needs and suggests responses—whether by auto-completing sentences or highlighting relevant messages from pre-approved libraries.
BEYOND LIVE CHAT
Digital That Does It All
FAQS
Live Chat, AI-Powered Chatbots & More
Live chat for financial services is a digital communication tool that enables real-time interaction between customers and representatives through a financial services website. This live chat software allows financial institutions to provide immediate assistance, handle customer inquiries efficiently, and deliver personalized service through an easily accessible chat window.
A comprehensive live chat solution should include features like multiple channels support, chat transcripts for record-keeping, and real time analytics for performance monitoring. Essential capabilities include AI-powered chatbots for 24/7 availability, seamless integrations with existing systems, and robust security features to protect sensitive information while maintaining customer satisfaction. Glia Virtual Assistants handle more than 900 banking user journeys, automate interaction transcriptions and wrap-up, and effortlessly shift customers between chat, voice, AI and human agents. As part of Glia’s AI for All™, they also enable comprehensive reporting and insights for leaders.
Glia's fully unified platform stands out by delivering an exceptional customer experience that includes live chat with agents, AI-powered virtual assistants that can handle more than 60% of inquiries, digital tools that personalize interactions, and more. Our ChannelLess® Architecture enables financial institutions to provide contextual assistance through any channel while maintaining conversation continuity. We combine advanced features with intuitive design to help organizations deliver efficient, meaningful customer interactions.
Lift Agents, Empower Customers
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