Intelligent Reporting & Insights

A Wealth of Insights, Now Within Reach

Tap into a gold mine of data. Our reporting and benchmarking tools let you track performance and uncover interaction insights with groundbreaking ease.

The Glia Advantage

Reporting That Drives Results

Stop guessing and start getting answers that lead to results. Our tools for intelligent reporting and insights drive real impact across your organization.

Gain Insights By Asking

Talk to AI Analysts and get insights about workforce planning, interaction quality, and agent data—simply by asking questions in natural language.

Benchmark Against Peers

Use Benchmarks to compare your performance against peers and measure the true value of all your Glia products—from AI to digital to voice.

See The Whole Picture

Gain insights across all your channels, from voice to digital, so you can extract insights previously buried within unstructured data.

Access In-Depth Metrics

Easily identify areas for improvement by using built-in dashboards to track key metrics like average wait time, abandonment rate, and more.

Transform Reporting Everywhere

Unified Insights, Comprehensive Impact

Turn unstructured data into fully unified insights and unlock measurable gains across your organization.

Reimagine Your Contact Center

Set new standards for contact center efficiency and service by using AI to evaluate every interaction in near real-time.

Convert More Loans

Identify application abandonment triggers across your digital properties so you can improve your process and convert more loans.

Increase Deposit Growth

Pinpoint areas of improvement for staff so you can help them turn site visitors into depositors.

Revolutionize Workforce Planning

Track interaction volume trends, plan for contingency scenarios, and use AI to optimize staffing across peak- and off-peak periods.

How It Works

Powerful Tools For Every Insight

No more juggling spreadsheets, human analyst bottlenecks, or five-alarm fire drills to gather data. Glia’s intelligent reporting & insights tools give you comprehensive, accurate insights right at your fingertips. Turn unstructured data into fully unified insights for queue-level reporting, business intelligence, strategic planning, and everything in between.

Instantly Drill Into Interactions

Chat with Quality Analyst to gain immediate interaction insights, check for compliance, and understand customer sentiment—without listening to calls.

Transform Performance Management

Prepare For Every Staffing Scenario

Meet near-term service level goals and make smart long-term hiring decisions by running through every “what-if” scenario with Forecast Analyst .

Plan With Intelligence

Customize Your Dashboards

Build powerful, custom dashboards to visualize key metrics with Insights Analyst, giving you ongoing access to essential information in your preferred format.

Explore Exec AI

Benchmark Key Metrics Against Peers

Compare your Glia products to peers so you can understand the real value of your AI, enhance customer service, improve decision making, and more.

Elevate Your Insights

Review Operations in Real Time

Get up-to-date insights on service level health by using Live Reporting to review your queue for wait time, abandonment rate, average handle time, and more.

See Real-Time Reporting

Track Virtual Assistant Performance

Understand how your customers are interacting with your Voice and Digital Assistants, you can calculate their impact rates and identify areas for improvement.

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