Glia analyst

Transform Coaching & Workforce Planning

Comprehensive banking interaction insights, now at your fingertips. Glia Analyst surfaces instant insights for workforce planning, performance management, quality control, and compliance.

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why glia analyst

Strategic Insights Tailored ForBanks and Credit Unions

Say goodbye to human analyst bottlenecks, legacy reporting tools, and manual data-transfer errors. Glia Analyst empowers financial institutions to spend less time sourcing accurate insights and more time acting on them.

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Mitigate Risk

Analyze and keep a record of 100% of interactions, not just a sample, to spot everything from regulatory slips to fraud patterns.

Boost Asset Growth

Use interaction data to fix gaps in your loan application process, uncover product promotion insights, and more.

Strengthen Service

From credit card disputes to fraud reports, find opportunities to improve empathy, accuracy, and process efficiency.

Stay Agile

Instantly run if/then staffing scenarios to meet service-level goals during promotions, holidays, and more.

quality analyst

Coach Agents to Grow Assets, Improve Care, and Stay Compliant

Glia Analyst reviews 100% of your interactions so you can focus on your care team. Simply ask questions to surface quality and performance insights to help agents with everything from promoting account openings to ensuring compliance when handling disputes.

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Improve Interaction Outcomes

Identify opportunities to help agents offer more compassionate care during fraud reports, lost cards, charge disputes, and other sensitive topics.

Maintain Compliance

Keep your team on the right side of financial industry regulations for everything from verification to filing disputes.

Access Banking Product Insights

See how customers and members are reacting to new promotions and products so you can uncover opportunities to boost conversions.

Assess Agent Performance

Uncover objective interaction data and sentiment analysis without disrupting agents workflows or sensitive face-to-face inquiries.

Surface Relevant Screen Recordings

Use Screen Recording to identify improvements to tedious manual processes, like system-switching between your OLB, core, and CRM during disputes.

Instantly Analyze Interactions

Uncover insights about any interaction in near real-time—no need to listen back to call recordings or read transcripts.

forecast analyst

Make Fully Informed Decisions About Service Center Staffing

Eliminate the guesswork of workforce planning. Glia Analyst uses your historical data to forecast future interaction needs so you can hit near-term service level goals and make smart hiring decisions for the future.

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Predict Service Center Requirements

Analyze historical data, forecast future volume, and account for efficiency improvements to make smart decisions about service center staffing.

Prepare for Any Staffing Scenario

Hit every service level goal from peak demand to off-peak periods by asking Forecast Analyst about any “what-if” scenario.

Right-Size Your Hiring Budget

Find out how your unified human and AI workforce will affect your staffing needs and budget requirements.

insights analyst

Create Data Visualizations Just By Asking Questions

Track service level trends and frontline team performance in real time. Insights Analyst helps you go beyond static reports to turn dynamic insights into custom dashboards, simply by asking questions.

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Track Performance Trends

Discover patterns in volume and demand surges so you can staff your service center accordingly.

Shorten Handle Times

Compare your care team handle times against your AI agent, track individual performance, and find opportunities for improvement.

Resolve More Banking Inquiries

Understand how your abandonment rate changes over time, then implement strategies to resolve more inquiries before callers drop off.

Hear Glia Voice AI

Discover how to automate inquiries while enhancing your personal touch with Glia voice AI.

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GLIA ANALYST SUCCESS STORY

How Texas Tech FCU Gained More Time for Coaching

Texas Tech Federal Credit Union leveraged Glia voice AI and unified reporting tools to create more time—and better insights—for coaching, shifting from a monthly to weekly cadence.

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25%

Calls fully handled by voice AI, expected to reach 50% in the near future

Hours of agent work saved per month, equivalent to one part-time staff member

33%

Reduction in agent onboarding time

Manager hours saved per month

glia analyst use cases

Extend Your Team CapacityWith AI Built for Banking

As part of Glia’s Banking AI Workforce, Glia Analyst helps you drive efficiency, improve experience, and unlock transformative outcomes for your financial institution.

Glia Banking ai testimonials

AI Listens, Leaders Lead

"We were spending so much time listening to phone calls just for quality assurance. Now, managers can actually manage rather than spending all their time getting the information they need to manage."

Cindy Clark

Chief Information Officer, Granite Credit Union

BANKING AI WORKFORCE

Free Your Care Team to Grow Assetsand Strengthen Service

Extend your AI impact by leveraging the combined power of Glia Analyst, Glia Banker, and Glia CoPilot—your AI workforce purpose-built for banking.

Woman holding a baby while talking on the phone, with chat bubbles showing a conversation about a declined card and account review.

Glia Banker

Automate up to 80% of banking inquiries so your frontline team can focus on growing loans and deposits, improving care, and deepening relationships.

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Glia CoPilot

Empower your entire team with trusted institutional knowledge so they can spend less time searching for answers and more time delivering expert, impactful care.

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