Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Texas Tech Federal Credit Union

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.

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25%

Calls fully handled by voice AI, with the number expected to reach 50% in the near future

Hours of agent work saved per month, equivalent to one part-time staff member

33%

Reduction in agent onboarding time due to single platform

Manager hours saved per month thanks to unified reporting tools

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Credit Unions

Alliant Credit Union: Launching Banking AI in 8 Weeks, Adding 5 FTEs Without Hiring

After replacing its fragmented servicing model with a unified banking AI platform in just eight weeks, Alliant Credit Union is on track to save more than 10,500 hours of employee work annually—the equivalent of 5 full-time employees.

Banks

Live Oak Bank: Growing the Balance Sheet, Scaling Personalized Service

By pairing Glia Banker Voice and Digital with dedicated account retention queues, Live Oak Bank increased deposit retention nearly 9x and grew business checking balances by 63% YoY while strengthening personalized service at scale.

Banks

Thomaston Savings Bank: Increasing Account Openings, Automating After-Hours Support With Banking AI

By deploying Glia Banker and Glia CoPilot to make care faster and more personalized, Thomaston increased account openings, fully automated after-hours inquiries, and improved customer satisfaction.

Banks

$16B Community Bank Turns AI Cost Savings into Human Impact

Absorbing attrition, reinvesting in staff, and strategically planning for the future. Here’s how AI efficiency helps a $16B community bank do it all.

Credit Unions

Heartland Credit Union: Bringing Expert Service to Every Member, Everywhere

Free from backfilling entry-level roles, Heartland created a centralized team of experts to set up limitless scalability

Credit Unions

Texas Tech Federal Credit Union: Driving Instant Impact With Banking AI

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.

Banks

Busey Bank: Adding 30,000 Households Without Adding Headcount

Busey used Glia’s voice AI to master a $7B M&A deal: Better service, more coverage, and upskilled agents—no extra hiring required

Credit Unions

AmeriCU Credit Union Drives Up Self-Service and Member Satisfaction with Digital-First Approach

Powers new efficiencies with Glia Digital

Credit Unions

Expedition Credit Union Unifies Digital and Phone on Single Platform

Delivering a unified member support experience