Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Service 1st

Credit union deploys AI-powered phone virtual assistant for 275+ hours saved per month
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95%
reduction in abandonment rate
71%
drop in average wait time
29%
decrease in monthly calls handled by agents
69
hours saved per week by Phone GVA
Wealth Management
Healthcare
Insurance
Banks
Customer Experience
Credit Unions

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Credit Unions
From Legacy to Leading-Edge: Azura CU's Rapid Digital Transformation
Wait times and abandon rates plummet within 30 days of launching Glia
Credit Unions
Service 1st FCU Modernizes Call Center for AI Era
Credit union deploys AI-powered phone virtual assistant for 275+ hours saved per month
Credit Unions
Dialing Up Success: Heartland's Contact Center Transformation
Wisconsin CU achieves 40% faster service, 62% lower abandonment rate, with a 42% increase in interactions
Credit Unions
Heritage Federal Credit Union: Scaling Service with AI
Improved service level, reduced average handle times – without additional headcount
Credit Unions
Granite CU: Redefining "Always There" in the Digital Age
Utah credit union reports rapid service improvements and efficiency gains months after Glia implementation
Credit Unions
Dover Federal Goes All in With Digital Member Service
Digital-first services fuel rapid membership growth
Insurance
Celina Insurance Group Creates a Stand-out Agent Experience to Drive Agent Loyalty
Midwest mutual insurer scores near-perfect agent satisfaction with the launch of Glia
Credit Unions
AmeriCU Credit Union Drives Up Self-Service and Member Satisfaction with Digital-First Approach
Powers new efficiencies with Digital Customer Service
Credit Unions
Acadia FCU Redefines the Member Experience for Close-Knit Communities
Keeps personal ‘Acadia’ touch with unified platform for call center and digital interactions