Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Texas Tech Federal Credit Union

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.

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25%

Calls fully handled by voice AI, with the number expected to reach 50% in the near future

Hours of agent work saved per month, equivalent to one part-time staff member

33%

Reduction in agent onboarding time due to single platform

Manager hours saved per month thanks to unified reporting tools

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Credit Unions

Heartland Credit Union Centralizes Expert Service Through M&A and Beyond

Free from backfilling entry-level roles, Heartland created a centralized team of experts to set up limitless scalability

Credit Unions

Texas Tech Federal Credit Union: Driving Instant Impact With Banking AI

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.

Banks

Busey Bank: 30,000 New Customers, Zero Hiring

Busey used voice AI to pull off a $7B M&A masterclass: Better service, more coverage, and upskilled agents—no extra hiring required.

Credit Unions

AmeriCU Credit Union Drives Up Self-Service and Member Satisfaction with Digital-First Approach

Powers new efficiencies with Glia Digital

Credit Unions

Expedition Credit Union Unifies Digital and Phone on Single Platform

Delivering a unified member support experience

Credit Unions

Beyond the Branch: Columbia Credit Union Drives Efficiency and Growth with Digital-First Service

A Unified Approach for Elevated Member Experience and Operational Resilience

Credit Unions

Granite CU: Four New Branches, No New Staff

Using AI to work smarter, not harder, Granite personalizes service and increases membership—without increasing headcount.

Credit Unions

Heritage Federal Credit Union: Turning the Contact Center into a Growth Engine

Heritage has used voice AI to exceed 151% of its annual loan growth target, deepen member relationships, and set the stage for virtually limitless expansion.

Credit Unions

Service 1st Federal Credit Union: Generating Revenue, Reinvesting in People

With the help of voice AI, Service 1st turned its contact center into a source of loan growth while strengthening the member and agent experience.