AI BANKING CUSTOMER SERVICE
Modern Support That Meets The Moment
Stop sending customers to an 800-number. Automate digital banking support and provide live assistance when customers need it most—right inside your online banking platform.
You’ve built a better banking platform. Now offer fast, secure help to match.
GLIA ONLINE BANKING SOLUTION
Delight Customers, Drive Efficiency
Better online banking support isn’t just good for customers. It’s good business for you. Transform digital banking support from a cost center into an efficiency and experience driver with Glia.
Contain More Calls
Automate routine inquiries with an intelligent virtual assistant customers actually like speaking to, containing 60% of your interactions without human help.
Accelerate Resolutions
Increasing AI containment frees up agents to better assist customers who really need human help—and drives down your wait times by 80%.
Double Your Conversions
Whether you’re helping a customer apply for a loan or guiding a prospect through opening an account, cut online abandonment rates and improve conversions by more than 2x.
FINANCIAL SERVICES RESULTS
Results You Can
Bank On
From boosted AI containment to sky-high satisfaction scores, see how financial institutions drive measurable results with Glia’s digital banking support.
Improve Digital Adoption
Learn how Azura CU has partnered with Glia to boost digital support adoption, supercharge agent efficiency, and slash average wait times.
54%
Increase in Digital Interactions
Increase Self-Service
See how a community bank has successfully resolved over 60% of inquiries without human assistance by leveraging the Glia Virtual Assistant.
61%
Containment with AI
Elevate the Customer Experience
Discover how Granite CU has achieved an impressive digital satisfaction score by deploying the Glia Virtual Assistant to offer 24/7 bilingual support in its banking platform.
4.7/5
Member Satisfaction Score
AI BANKING SOLUTION
Everything You Need To Elevate Online Banking Support
If your customers are on your website or mobile app, they’re already in the right place. Glia gives financial services teams everything they need to meet customers or members where they are—and help them right away.
Virtual Assistants
Humans Love
Deploy Glia Virtual Assistants (GVAs) trained to handle 900+ banking journeys within your authenticated environments. Provide accurate, pre-approved responses 24/7, wrapped in security and compliance.
Support in Any Channel
Deliver seamless digital banking support across chat, voice, and video with Glia’s ChannelLess® Architecture. Let customers switch channels with no silos, no disconnects, or lost context.
Personalized Digital Service
See exactly what customers see in your online properties and guide them like you're sitting beside them. Our CoBrowsing and secure screen-sharing tools transform complex processes into smooth journeys.
AI That Lifts Agents
Empower agents with AI that instantly provides customer context, sentiment analysis, and interaction history, so they can personalize interactions and expedite service.
Insights For the AI Era
Use contact center data to improve interactions and agent performance. With AI Analysts, just ask a question to get real-time insights into agent training, contact center performance, workforce planning, and more.
Integrations Without Headaches
Lighten the load for your IT team. Our pre-built integrations with leading online banking platforms allow for quick implementation and hassle-free ongoing maintenance.
the glia customer experience
Go All-In With Glia
"When Glia tells you it is seamless, easy, and intuitive, they are not lying. Go all in. It's everything they promised it would be."
Brooke Hamilton
VP, Digital Experience at Azura CU
Banking customer service software is a specialized solution designed to enhance customer experience in retail banking and financial services. It helps institutions centralize data, streamline customer interactions, and leverage AI-powered automation for more efficient service delivery. Modern banking solutions include comprehensive reporting capabilities that enable organizations to make data driven decisions while maintaining security and service quality.
Glia's approach to retail banking service transforms how financial services providers support their customers. Unlike traditional CCaaS solutions, our platform combines AI-powered automation with human expertise to deliver more personalized assistance. With tools that help understand and anticipate customer needs in retail banking, we let institutions provide more efficient, unified support across channels.
Yes, Glia's customer service software for banking is built with security and compliance at its core, protecting sensitive customer data while delivering exceptional service. Our solution helps ensure compliance with banking regulations and industry standards through robust security measures and continuous monitoring. This comprehensive approach allows financial institutions to maintain security while enhancing their service capabilities.
Banking Support That Means Business
Deliver exceptional digital banking experiences that drive real results for you and your customers.
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