VIRTUAL BRANCH BANKING

Go Virtual, Stay Human

Open a virtual branch that helps you cover more ground, grow deposits, and build the personal connections your community depends on every day.

Gain customers, boost service, grow your reach—no extra staff required.

BUILT FOR FINANCIAL INSTITUTIONS

With Glia, It’s All Virtually Possible

Handle routine transactions, complex financial consultations, and more—all without compromising the close relationships you’ve worked hard to build. Here’s why hundreds of institutions build their virtual branch with Glia.

Connections From  Couch To Chat

Ensure seamless transitions from website to app to phone. Glia’s ChannelLess^® Architecture delivers the fully unified experiences that competitors only claim to offer.

Digital Support,  Personal Touch

Give customers that in-branch feeling even if they’re on the other side of the world. Our voice, digital, and AI tools extend hands-on care anywhere.

Pricing That  Drives Growth

Build a virtual branch that drives deposits, not costs. Glia’s Priceless Pricing™ is designed to encourage growth, not inhibit it—so you can scale without overstretching your budget.

Convert More Loans

Proactively assist customers past abandonment points of your virtual loan application. Find out how Community First Credit Union more than doubled its lending production with Glia.

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2x+

Increase in loan conversions

Increase Operational Efficiency

Increase service levels without adding headcount. Here’s how Granite Credit Union positioned itself for scalable growth by switching to Glia.

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1400

Hours saved in 4 months

Make Customers Happy

Offer the same standout care you offer in your branches. Discover how Listerhill Credit Union used Glia Digital tools to deliver service members love.

Find Out How

4.8/5

CSAT rating

Products For Financial Institutions

Turn Your Virtual Branch
Into A Powerhouse

Opening a virtual branch that boosts CSAT, agent productivity, and cost efficiency is easier than you think when you have the right tools. Glia’s virtual branch products let you:

Automate Routine Inquiries

Deploy Virtual Assistants trained to handle 900+ journeys, so virtual branch customers get faster help and reps are freed up to focus on complex issues.

Explore Predictive Routing

Offer Warm, Intelligent Transfers

Ensure smooth transitions from your virtual branch to your contact center by using AI to generate transfer summaries and route callers to agents best suited for their needs.

Assist Agents With AI

Deliver Hands-On Digital Service

Replicate the in-branch experience with video chat, CoBrowsing, Live Observation, screen-sharing, and more—making your customers feel like reps are right by their side, wherever they are.

Enhance Digital Support

Securely Share Documents

Keep virtual banking customers in the loop on their preferred device without compromising security by using Glia’s secure messaging.

See Next-Gen Messaging

Help Agents Work Smarter

Give agents virtual assistants that brief them on customer histories, automate post-call wrap-ups, and offer coaching suggestions in real-time, so it’s like their branch manager is standing by ready to help.

Boost Agents With AI

Unleash Game-Changing Reporting

Empower leaders to keep your virtual branch running on all cylinders by giving them a team of AI Analysts that offer effortless insights on short-term staffing, long-term forecasting, and everything in between.

Unlock AI Reporting

Testimonials

Hear From Customers

"After implementing Glia's Virtual Branch, we became our top-performing branch in terms of lending and membership growth while exceeding expectations in Member Satisfaction."

Erik Schwink
AVP, Virtual Engagement Leader, SECU of Maryland

VIRTUAL BRANCH FAQS

Your Virtual Branch Questions, Answered

What is virtual branch banking?

Virtual banking is a modern evolution of traditional banking that provides the same services and personal attention as a physical branch, but through digital and voice channels. It enables customers to conduct all their banking activities remotely while still maintaining the personalized service experience they expect. This approach combines the convenience of digital services with the human touch of traditional branch banking.

How does virtual branch banking work?

Virtual branch banking operates by connecting customers with banking representatives through digital channels, replicating the experience of visiting a physical branch from anywhere. Through video, voice, and collaborative tools, customers can receive guided assistance for complex transactions, account services, and financial advice. This creates a seamless bridge between digital convenience and personalized service, effectively extending traditional branch services into the digital realm.

Grow Without Limits

Take your institution virtually anywhere with Glia.

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