After-Hours & OVERFLOW Support
Offer 24/7 Service
With Banking Voice AI
Be there whenever customers and members need you. Glia voice AI resolves up to 80% of your calls without requiring you to overwork your staff or overpay for a third-party contact center.
Always-On Support, Standout Service: Get It All With Voice AI
VOICE AI BUILT FOR BANKING
Grow Deposits & Loans,
Not Your Budget
Third-party vendors overcharge for subpar service, and your frontline team already works hard enough. Our voice AI is trained on 1000+ banking tasks—from account balance checks to loan rate inquiries—so you can offer standout, 24/7 support without breaking the bank.
Slash Costs, Drive Growth
Resolving up to 80% of your calls without human help, voice AI lets you cut vendor costs while freeing up agents to strengthen service and grow loans and deposits.
Improve Service At Every Hour
Guaranteed not to hallucinate, Glia voice AI continuously learns from your top agents so you can offer secure, expert care even when your team is off the clock.
Boost Efficiency, Resolve Faster
Why pay a vendor just to send unresolved tickets back to your agents? Glia AI passes full context when calls require human help, delivering faster, more efficient resolutions.
AI WORKFORCE RESULTS
Drive ROI at All Hours with an AI Workforce
With Glia, automating after-hours and overflow support is just the start. See how our AI workforce built for banking powers ROI 24/7.
Grow Loans & Deposits
Heritage FCU uses voice AI to double its call volume capacity, freeing up agents to focus on converting more loans.
151%
Loan growth led by the contact center
Right-Size Your Budget
With voice AI absorbing increased call volume, Busey Bank completed a $7B merger to add 30,000 new customers—without adding headcount.
30k
Customers added, zero new staff
Reinvest In Relationships
By automating Tier-1 inquiries with voice AI, Service 1st FCU freed up 69 hours weekly for agents to focus on member service and relationships.
69
Hours of agent time saved weekly
THE GLIA DIFFERENCE
The After-Hours Leader for Banks and Credit Unions
Generic third-party contact centers don’t understand banking. Glia does. See why 700+ banks, credit unions, and FIs choose AI purpose-built for their mission.
Voice AI Fluent in Banking
Offer always-on service with AI built specifically for the banking needs of your customers and members. Glia voice AI is trained to fully handle 1,000+ common banking tasks, from card activations to balance checks.
Seamless Handoffs from AI to Agents
Glia AI clearly summarizes complex inquiries and routes them to the right agent when they return in the morning—no more digging through email inboxes, listening to voicemails, or deciphering confusing notes from your after-hours vendor.
Integrations from OLBs to Cores
Glia offers 100+ pre-built integrations with leading online banking platforms, cores, and CRMs so you can start automating service and unlocking efficiency without lengthy, costly back-end development.
Predictable Pricing, Designed for ROI
No more per-minute rates, surprise costs, and transfer fees from third-party vendors. Glia’s Priceless Pricing™ delivers one guaranteed, fixed monthly price that rewards efficiency and positions you for ROI.
Fastest Banking AI
50% faster than the nearest competitor, Glia voice AI delivers fluid, lifelike conversations so you can extend coverage without compromising your high standards for service.
Real Impact for Financial Institutions
Glia’s after-hours and overflow support drives measurable impact for your financial institution—from employee equivalency gained to dollars and hours saved.
AFTER-HOURS & OVERFLOW TESTIMONIALS
Eliminating Overflow,
Empowering Agents
“Before Glia, we would see a waterfall of calls all at once when members called in. Thanks to voice AI, that waterfall of calls is now a trickle, and our agents can focus on high-value work—building relationships and driving growth.”
Chris Court
Chief Innovation and Strategy Officer, Service 1st Federal Credit Union
Glia Banking AI PLatform
Your Banking AI Questions, Answered
Banks and credit unions can offer 24/7 support without a third-party contact center by deploying Glia voice AI and banking AI agents that handle calls around the clock—nights, weekends, and holidays included. Glia voice AI is trained on over 1,000 banking tasks and resolves up to 80% of calls without human help, which means members and customers get accurate, immediate service at 2 AM the same way they would at 2 PM.
The cost of after-hours banking support with voice AI is significantly lower than outsourcing to a third-party contact center because voice AI eliminates per-minute charges, transfer fees, and the ongoing management overhead that comes with after-hours vendors. Glia’s Priceless Pricing™ model gives banks and credit unions one predictable monthly fee with no limits on minutes or call volume.
Voice AI can handle a wide range of banking calls after hours, including balance inquiries, payment due date lookups, card activation, direct deposit setup, transaction history questions, branch hours and location info, wire transfer status checks, and general product information. Glia voice AI is trained on more than 1,000 banking-specific tasks and continuously learns from your top agents.
AI-powered overflow support works during peak call volume periods by absorbing the surge of calls that would otherwise overwhelm your frontline team or land in a hold queue. When banks and credit unions experience surges in call volume—like on Monday mornings, the first of the month, or during a system outage—Glia voice AI picks up the overflow and handles inquiries autonomously and instantly while your agents focus on the complex interactions that really need human support.
After-hours AI interactions get handed off to agents the next morning through automated summaries and intelligent routing. When Glia voice AI or banking AI agents identify an inquiry that needs human follow-up, it collects the relevant details, generates a clear summary of the interaction, and routes it to the right agent or department for the start of business.
Yes, a small bank or credit union can afford to bring after-hours support in-house with banking AI. In most cases, automating after-hours support with banking AI costs less than what banks and credit unions pay a third-party contact center today. Glia’s pricing is designed for financial institutions of all sizes, with a flat monthly fee and no per-minute or per-seat charges.
