Overflow & After-Hours Support
Ditch Your Expensive
Night Shift
No more wasting money on third-party call centers that don't know your business. Glia delivers AI-powered, around-the-clock support that helps everyone sleep better.
Off hours, on point. Offer 24/7 support with AI that acts like your best agent.
THE GLIA ADVANTAGE
No Longer an Afterthought
Separate yourself from competitors who rely on inefficient, underwhelming third-party call centers. Glia helps you solidify your after-hours advantage by offering standout service that never sleeps.
Top Agents Available 24/7
Glia Virtual Assistants continuously learn from your best human agents’ interactions and fully resolve 60% or more of banking inquiries without human intervention.
Seamless Human Handoffs
Let AI securely pass messages to live agents when necessary. Glia helps your team start each day with organized, prioritized inquiries rather than a chaotic inbox.
One Platform, Full Visibility
Ensure consistent communication by managing all interactions in one system—whether a customer called, chatted, or left a message—no matter the time of day.
RESULTS
Numbers Your CFO Will Love
Our after-hours solution provides real ROI, giving you the hard data you need to make an easy choice.
Reduce Labor Needs
Service 1st FCU has extended their phone support 24/7 with the Phone GVA, replacing significant after-hours support needs with AI automation.
69
Hours saved per week using Phone GVA
Drive Measurable ROI
By deploying Glia’s digital and voice virtual assistant, Silver State Schools CU is seeing significant cost savings monthly by containing member needs with AI.
$41K
Monthly ROI
Contain Routine Inquiries
Unitus Community CU has extended its service to 24/7 in English and Spanish with the GVA, offering excellent support to its community around the clock.
87%
Containment rate
with Spanish GVA
Complete After-Hours Solution
AI That Lets You Sleep At Night
Automate after-hours service and let agents pick up where AI leaves off. Secure and fully connected, Glia’s AI contact center platform delivers always-on support and eliminates the tradeoff between experience and efficiency.
Virtual Assistants That Actually Work
Deploy digital virtual assistants that deliver pre-approved responses for 900+ banking journeys, giving customers instant help while protecting your brand reputation.
Phone Support That Never Sleeps
Transform phone service from 9-to-5 to 24/7. Our Phone GVAs contain 50% of inquiries so you can resolve customer issues while your agents sleep.
AI That Learns From Your Best
GVA Learning 360 listens to every interaction and captures responses from your top agents, helping your virtual assistants get smarter with every interaction.
Overnight Inquiries, Morning Ready
Let customers leave secure messages after-hours and route to the right agents in the morning—no more digging through email inboxes or listening back to messages.
Full Context From AI to Agent
No more asking customers to repeat their reason for calling. AI gives agents a concise interaction summary before they assist customers, ensuring fast, frictionless transitions.
Reporting For 20/20 Night Vision
Easily see everything that happens after dark by using AI to track resolution rates, response times, and satisfaction across all channels—no analysts or specialized knowledge required.
Testimonials
Hear From Customers
"Members expect instant service 24/7. AI offers an efficiency we couldn't offer in the past."
Chris Court
Chief Innovation and Strategy Officer, Service 1st Federal Credit Union
Gain Your After-Hours Edge
Transform your after-hours support into a cost-effective, competitive advantage.
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