High-Touch Interactions
With Glia, Digital Is Personal
Turn every digital interaction into an opportunity for personal connection. Glia gives agents real-time visualization and collaboration tools to bring the in-branch experience online.
Complete Your Digital Vision
Your website and mobile app set a high standard. Elevate your interactions by using AI efficiency and human touch to deliver exceptional service on every digital property.
Convert More Customers
Guide customers through complex journeys like loan applications and account opening in real-time. Reduce abandonment and accelerate digital revenue growth.
Deliver the Omnichannel Promise
Meet customers in their preferred channel and switch seamlessly between chat, voice, and video while maintaining context. No disconnects, no frustration.
Deploy Without Delay
Launch quickly with pre-built integrations for leading online banking platforms. Deliver immediate value across web and mobile without taxing IT resources.
By The Numbers
Proven Solutions, Real Value
No smoke, mirrors, or empty promises. Customers like you use Glia’s digital tools to drive measurable results through personalized customer engagement, right now.
More Conversions
135% increase in online conversions with CoBrowsing and video.
135%
More Efficiency
3x boost in agent efficiency through multi-engagement.
3x
More Visibility
100% of digital interactions enhanced with Live Observation.
100%
Products
Tools That Take Digital Personally
Bridge the gap between digital convenience and human touch. See what your customers see, guide them like you're right beside them, and deliver the high-touch customer service they expect—whether they're on your website or mobile app.
Supercharge Your Chat
Elevate basic live chat with intelligent assistance for your agents. AI-powered features like Cortex Autocomplete and Agent Assist GVA help agents boost speed and accuracy so they can focus on helping your customers.
Show, Don't Just Tell
Transform complex digital journeys into smooth experiences. CoBrowsing enables your team to actively guide customers through any digital task or form for faster resolution without the frustration.
See What Customers See
End the digital guesswork for every digital interaction. With Glia’s proprietary Live Observation, agents instantly understand customer challenges and provide contextual support—just like being there in person.
Instantly Shift From Chat to Voice
Seamlessly upgrade interactions to digital voice when chat isn’t enough. Customers can speak through their device to the same agent they’ve been chatting with—no transfers, lost context, or phone numbers required.
Get Face-to-Face Interactions
Use video to enhance personal connections, simplify document verification, and more. Our flexible video options offer one-way and two-video capabilities so you can offer the right connection for every moment.
Integrate With Your Systems
Enhance processes and workflows your agents are already handling. Glia’s digital tools integrate with your favorite platforms and systems so you can elevate agent performance without complex setup or training.
Glia Digital at Work
Elevate Digital Interactions Everywhere
Bring Digital to Life
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FAQS: HIGH-TOUCH INTERACTIONS
Your Digital Interaction Questions, Answered
Delivering high-touch customer service requires a balanced approach that combines human touch with efficient, AI-powered digital tools. Glia, for example, lets organizations use AI to automate common customer inquiries, pass context to agents for complex issues, and leverage tools like CoBrowsing and screen-sharing that personalize digital interactions. With these tools, organizations can create meaningful connections while maintaining efficiency and ensuring each interaction feels personal and valuable to the customer.
Digital tools that enable AI-driven human interactions help create stronger customer relationships by combining technology with personalized human service. Tools like CoBrowsing and screen sharing let agents see exactly what customers see and guide them past complex parts of the digital customer experience, while AI offers real-time coaching during interactions and automates post-interaction wrap-up—all so agents have more time to create stronger connections and deliver high-touch customer interactions.
AI-human collaboration transforms customer service by combining AI efficiency with human touch. The human-AI partnership enables agents to provide more informed, efficient support through tools like CoBrowsing and screensharing along with efficiency-driving tools like automated interaction wrap ups, transfer summaries, and survey results.
