News

Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions

The interaction platform enables insurers to create more revenue opportunities, resolve claims faster, and foster collaboration among underwriters and agents

Finopotamus spotlights innovative women who are positively impacting technology applications in the credit union industry, and beyond -- including Glia's Andrea Argueta.

To better meet agents’ expectations and needs, more carriers are looking to create a digital-first experience and provide responsive, personalized on-screen service to agents within the portal

Banks can use a responsible AI framework to better evaluate whether potential partners and technologies meet specific privacy, security and compliance standards.

CUSO partners to provide seamless digital-first member interactions for credit union community

Host Glen Sarvady speaks with Jake Tyler about Glia's approach to delivering ethical AI solutions to financial institutions.

Deepened partnership redefines how financial institutions serve and support customers in digital world

Glia's Jake Choi and Jake Tyler joined host Mike Lawson to discuss our new responsible AI platform built specifically for the financial services industry – Glia Cortex

Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity and provides new insights for managers

How a unified interaction management strategy can not only help banks remain relevant but outpace competition.

Glia acknowledged for dynamic, values-driven culture

Dan Michaeli, our CEO and Co-Founder, walks host Lou Carlozo through how to redefine customer interactions and bring support to higher (and previously unattainable) levels.

Paul Sheets shares how credit unions can avoid gaps and overlaps in their tech stacks with a unified service approach, delivering the high-quality, personalized experiences that members demand

Survey of 500+ P&C insurance agents finds more seamless, digitally optimized carrier support channels are needed

Sarah Snell Cooke sat down with Glia’s Paul Sheets, EVP of success and services, to discuss the growth of AI in digital member service.

Highlights from the 2024 Government Affairs Conference: Listen as Glia’s Paul Sheets shares a fresh take on "Contact Center as a Service"

An investment in a modern, inclusive approach to member support and engagement is an investment in the future. [Login required.]

Glia’s EVP of Customer Success joined Mike Lawson in the GAC 2024 Studio Lounge to discuss new member service model Glia recently launched called: Unified Interaction Management (UIM)

Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces channel management

Seasoned marketing leader joins Glia to drive differentiation, support growth

Forward-looking fintech and credit union executives shared their tech hopes and forecasted market realities for 2024

Hear the discussion on how Acadia has driven new efficiencies by centralizing member service on the Glia Interaction Platform

Glia has outlined three emerging trends for success in overcoming challenges financial institutions are facing

Having merged with three CUs in the past two years, WyHy FCU shares three technology-driven best practices

Drives 629% revenue growth, securing Fast 500 ranking for fourth consecutive year

Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX

Growing number of banks and credit unions harnessing GVA chatbots to automate support

Glia's Jake Tyler joins Lou Carlozo and other leaders to talk about the tricks & treats of the financial industry in 2023.

REV Federal Credit Union CTO Zac Streelman discusses how digitalisation is helping the organisation better serve its members and wider communities

Collaboration redefines how credit unions serve and support members in the digital domain

Learn how to better retain high-quality service staff and ultimately deliver better member experiences.

Integrated digital communication and collaboration tools deliver speed and ease for P&C insurers

Joins Fintech Global’s list of the most innovative insurance tech leaders

Jake Tyler, Glia's AI and automation market lead, dives into the value and drawbacks of generative AI (like ChatGPT) for financial services.

Finopotamus honors Glia with Tekkie Award for helping credit unions harness the power of member interactions

Our CEO is interviewed about how Glia is helping credit unions harness the power of member interactions

Jake Tyler examines how a poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.

Maintains personal ‘Acadia’ touch with unified platform for call center and digital interactions

Digital usage climbs while average wait time decreases for Acadia FCU members.

Unitus Community CU is the first credit union in Oregon to offer a Spanish-language chatbot

In partnership with Glia, Unitus expands its reach to Spanish-speaking members through an inclusive chat experience

Unitus es la primera cooperativa de crédito del noroeste del Pacífico en ofrecer un chatbot de habla hispana

Glia's voice banking solution extends its Al-powered virtual assistants to banking customer phone calls, replacing menu-based IVR technology.

Glia's CPO iscusses why businesses must not only commit to maintaining but also modernizing their call centers to strengthen customer relationships

94% of employees say that Glia is a great place to work

Provider of Digital Customer Service Glia and fintech company Illuma have partnered to facilitate voice authentication for customer service.

Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform

Company acknowledged for flexible, transparent culture

Wyoming based credit union implements state-of-the-art voice verification software on Glia Interaction Platform to secure member transactions