Glia's Rick DeLisi introduces the 2024 Unified Interactions Index, which goes beyond measuring customer experience to also incorporate efficiency and effectiveness in contact centers.
Glia's Jake Tyler reveals how credit unions can incorporate AI across their organization to provide immediate value for members, agents and managers – all while protecting their organization.
Glia's Jake Tyler shares the 3 key characteristics of Responsible AI and how banks can optimize the potential of it while maintaining the highest standards of safety, compliance and effectiveness.
Adam Savage of MythBusters to keynote, plus speakers from Cornerstone Advisors, Alloy Labs, WealthNext, The Digital Growth Institute and leading financial institutions
Jay Choi discusses the difference between horizontal and vertical SaaS — and which is suited for financial services — to ensure long-run cost savings and security.
Brittany Hodak and our CEO, Dan Michaeli, talk about the balance of efficiency and human responsibility, the use of “digital body language,” and the importance of a ChannelLess experience.
Mike Lawson and Glia's Rick DeLisi discuss the new Unified Interactions Index Report to provide a more holistic way for credit unions to measure their success in member engagement.
The interaction platform enables insurers to create more revenue opportunities, resolve claims faster, and foster collaboration among underwriters and agents
Finopotamus spotlights innovative women who are positively impacting technology applications in the credit union industry, and beyond -- including Glia's Andrea Argueta.
To better meet agents’ expectations and needs, more carriers are looking to create a digital-first experience and provide responsive, personalized on-screen service to agents within the portal
Banks can use a responsible AI framework to better evaluate whether potential partners and technologies meet specific privacy, security and compliance standards.
Glia's Jake Choi and Jake Tyler joined host Mike Lawson to discuss our new responsible AI platform built specifically for the financial services industry – Glia Cortex
Dan Michaeli, our CEO and Co-Founder, walks host Lou Carlozo through how to redefine customer interactions and bring support to higher (and previously unattainable) levels.
Paul Sheets shares how credit unions can avoid gaps and overlaps in their tech stacks with a unified service approach, delivering the high-quality, personalized experiences that members demand
Glia’s EVP of Customer Success joined Mike Lawson in the GAC 2024 Studio Lounge to discuss new member service model Glia recently launched called: Unified Interaction Management (UIM)
Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces channel management