News

A collection of press releases and news about Glia

[Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions[Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions
October 9, 2024
[Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions[Coconut Software] Coconut Software and Glia Partner to Further Unify Interactions
Collaboration enables credit unions and banks to connect chat, IVR, appointment scheduling and more.
Glia Launches Unified Interactions Index Online CalculatorGlia Launches Unified Interactions Index Online Calculator
October 3, 2024
Glia Launches Unified Interactions Index Online CalculatorGlia Launches Unified Interactions Index Online Calculator
Glia delivers a simple, guided digital process for banks and credit unions to benchmark and evaluate impact of service interactions
[Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers[Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers
September 28, 2024
[Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers[Bankadelic] Episode 166: A New and Better Way to Measure Success With Customers
Glia's Rick DeLisi introduces the 2024 Unified Interactions Index, which goes beyond measuring customer experience to also incorporate efficiency and effectiveness in contact centers.
[Finopotamus] The Path Toward Responsible AI for Credit Unions[Finopotamus] The Path Toward Responsible AI for Credit Unions
September 25, 2024
[Finopotamus] The Path Toward Responsible AI for Credit Unions[Finopotamus] The Path Toward Responsible AI for Credit Unions
Glia's Jake Tyler reveals how credit unions can incorporate AI across their organization to provide immediate value for members, agents and managers – all while protecting their organization.
[BankBeat] The Three Characteristics of Responsible AI[BankBeat] The Three Characteristics of Responsible AI
September 16, 2024
[BankBeat] The Three Characteristics of Responsible AI[BankBeat] The Three Characteristics of Responsible AI
Glia's Jake Tyler shares the 3 key characteristics of Responsible AI and how banks can optimize the potential of it while maintaining the highest standards of safety, compliance and effectiveness.
Glia Launches ChannelLess® AI-powered Interactions for Financial ServicesGlia Launches ChannelLess® AI-powered Interactions for Financial Services
August 28, 2024
Glia Launches ChannelLess® AI-powered Interactions for Financial ServicesGlia Launches ChannelLess® AI-powered Interactions for Financial Services
Glia Cortex extends powerful insights, automated workflows, and personalized self-service across digital and call center customer interactions
Glia’s Interact Conference Unites Industry Leaders to Shape the Future of Responsible AIGlia’s Interact Conference Unites Industry Leaders to Shape the Future of Responsible AI
August 26, 2024
Glia’s Interact Conference Unites Industry Leaders to Shape the Future of Responsible AIGlia’s Interact Conference Unites Industry Leaders to Shape the Future of Responsible AI
Adam Savage of MythBusters to keynote, plus speakers from Cornerstone Advisors, Alloy Labs, WealthNext, The Digital Growth Institute and leading financial institutions
Glia Partners with Unitus Community Credit Union, a Leader in Helping Local Hispanic Communities Access Financial ResourcesGlia Partners with Unitus Community Credit Union, a Leader in Helping Local Hispanic Communities Access Financial Resources
August 20, 2024
Glia Partners with Unitus Community Credit Union, a Leader in Helping Local Hispanic Communities Access Financial ResourcesGlia Partners with Unitus Community Credit Union, a Leader in Helping Local Hispanic Communities Access Financial Resources
Glia’s technology enables credit union to better serve Portland’s Hispanic community; annual Juntos Avanzamos event celebrates progress and inclusivity
[BAI] Banks need a customer service platform that’s actually built for finance[BAI] Banks need a customer service platform that’s actually built for finance
August 15, 2024
[BAI] Banks Need a Customer Service Platform That’s Actually Built for Finance[BAI] Banks Need a Customer Service Platform That’s Actually Built for Finance
Jay Choi discusses the difference between horizontal and vertical SaaS — and which is suited for financial services — to ensure long-run cost savings and security.
[Creating Superfans] Dan Michaeli on Transforming Customer Support with AI[Creating Superfans] Dan Michaeli on Transforming Customer Support with AI
August 8, 2024
[Creating Superfans] Dan Michaeli on Transforming Customer Support with AI[Creating Superfans] Dan Michaeli on Transforming Customer Support with AI
Brittany Hodak and our CEO, Dan Michaeli, talk about the balance of efficiency and human responsibility, the use of “digital body language,” and the importance of a ChannelLess experience.
[CUbrodcast]  #3442: Glia's 'Unified Interactions Index' Provides a More Holistic Member Engagement Measurement Tool[CUbrodcast]  #3442: Glia's 'Unified Interactions Index' Provides a More Holistic Member Engagement Measurement Tool
August 7, 2024
[CUbrodcast] #3442: Glia's 'Unified Interactions Index' Provides a More Holistic Member Engagement Measurement Tool[CUbrodcast] #3442: Glia's 'Unified Interactions Index' Provides a More Holistic Member Engagement Measurement Tool
Mike Lawson and Glia's Rick DeLisi discuss the new Unified Interactions Index Report to provide a more holistic way for credit unions to measure their success in member engagement.
[Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs[Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs
July 16, 2024
[Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs[Insurity] Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs
The interaction platform enables insurers to create more revenue opportunities, resolve claims faster, and foster collaboration among underwriters and agents
[Finopotamus] Women in Technology: Glia’s Andrea Argueta[Finopotamus] Women in Technology: Glia’s Andrea Argueta
July 11, 2024
[Finopotamus] Women in Technology: Glia’s Andrea Argueta[Finopotamus] Women in Technology: Glia’s Andrea Argueta
Finopotamus spotlights innovative women who are positively impacting technology applications in the credit union industry, and beyond -- including Glia's Andrea Argueta.
[Insurance Innovation Reporter] Enhancing P&C Agent-Carrier Relationships with Digital-First Experiences[Insurance Innovation Reporter] Enhancing P&C Agent-Carrier Relationships with Digital-First Experiences
July 3, 2024
[Insurance Innovation Reporter] Enhancing P&C Agent-Carrier Relationships with Digital-First Experiences[Insurance Innovation Reporter] Enhancing P&C Agent-Carrier Relationships with Digital-First Experiences
To better meet agents’ expectations and needs, more carriers are looking to create a digital-first experience and provide responsive, personalized on-screen service to agents within the portal
[Bank Director] The 3 Key Elements of Responsible AI[Bank Director] The 3 Key Elements of Responsible AI
July 1, 2024
[Bank Director] The 3 Key Elements of Responsible AI[Bank Director] The 3 Key Elements of Responsible AI
Banks can use a responsible AI framework to better evaluate whether potential partners and technologies meet specific privacy, security and compliance standards.
Glia Delivers Unified Interactions to CU*Answers’ Digital Banking PlatformGlia Delivers Unified Interactions to CU*Answers’ Digital Banking Platform
June 25, 2024
Glia Delivers Unified Interactions to CU*Answers’ Digital Banking PlatformGlia Delivers Unified Interactions to CU*Answers’ Digital Banking Platform
CUSO partners to provide seamless digital-first member interactions for credit union community
[BIGcast] The Road to Responsible AI[BIGcast] The Road to Responsible AI
June 25, 2024
[BIGcast] The Road to Responsible AI[BIGcast] The Road to Responsible AI
Host Glen Sarvady speaks with Jake Tyler about Glia's approach to delivering ethical AI solutions to financial institutions.
Glia Brings Unified Interactions to NCR Voyix’s Mobile Banking AppGlia Brings Unified Interactions to NCR Voyix’s Mobile Banking App
June 12, 2024
Glia Brings Unified Interactions to NCR Voyix’s Mobile Banking AppGlia Brings Unified Interactions to NCR Voyix’s Mobile Banking App
Deepened partnership redefines how financial institutions serve and support customers in digital world
[CUbroadcast] Forum24: Glia Execs Share How FIs Can Leverage Safe, Secure AI That Delivers Real ROI[CUbroadcast] Forum24: Glia Execs Share How FIs Can Leverage Safe, Secure AI That Delivers Real ROI
May 25, 2024
[CUbroadcast] Forum24: Glia Execs Share How FIs Can Leverage Safe, Secure AI That Delivers Real ROI[CUbroadcast] Forum24: Glia Execs Share How FIs Can Leverage Safe, Secure AI That Delivers Real ROI
Glia's Jake Choi and Jake Tyler joined host Mike Lawson to discuss our new responsible AI platform built specifically for the financial services industry – Glia Cortex
Glia Launches First Responsible AI Platform Purpose Built for Financial InstitutionsGlia Launches First Responsible AI Platform Purpose Built for Financial Institutions
May 20, 2024
Glia Launches First Responsible AI Platform Purpose Built for Financial InstitutionsGlia Launches First Responsible AI Platform Purpose Built for Financial Institutions
Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity and provides new insights for managers
[Bank Business News] The Power of Unified Customer Interactions[Bank Business News] The Power of Unified Customer Interactions
May 15, 2024
[Bank Business News] The Power of Unified Customer Interactions[Bank Business News] The Power of Unified Customer Interactions
How a unified interaction management strategy can not only help banks remain relevant but outpace competition.
[Bankadelic] Answering the Call to Overhaul the Call Center[Bankadelic] Answering the Call to Overhaul the Call Center
April 25, 2024
[Bankadelic] Answering the Call to Overhaul the Call Center[Bankadelic] Answering the Call to Overhaul the Call Center
Dan Michaeli, our CEO and Co-Founder, walks host Lou Carlozo through how to redefine customer interactions and bring support to higher (and previously unattainable) levels.
[Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps[Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps
April 8, 2024
[Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps[Finopotamus] Hippodrome Experts Panel: Avoiding Tech Gaps and Overlaps
Paul Sheets shares how credit unions can avoid gaps and overlaps in their tech stacks with a unified service approach, delivering the high-quality, personalized experiences that members demand
Glia Releases 2024 State of the Insurance Agent Experience ReportGlia Releases 2024 State of the Insurance Agent Experience Report
April 2, 2024
Glia Releases 2024 State of the Insurance Agent Experience ReportGlia Releases 2024 State of the Insurance Agent Experience Report
Survey of 500+ P&C insurance agents finds more seamless, digitally optimized carrier support channels are needed
[BIGcast] Consumers and Members - Unified Needs, Diverse Motivators[BIGcast] Consumers and Members - Unified Needs, Diverse Motivators
March 19, 2024
[BIGcast] Consumers and Members - Unified Needs, Diverse Motivators[BIGcast] Consumers and Members - Unified Needs, Diverse Motivators
Highlights from the 2024 Government Affairs Conference: Listen as Glia’s Paul Sheets shares a fresh take on "Contact Center as a Service"
[CU Times] 2024: The Year of Unified Interaction Management[CU Times] 2024: The Year of Unified Interaction Management
March 18, 2024
[CU Times] 2024: The Year of Unified Interaction Management[CU Times] 2024: The Year of Unified Interaction Management
An investment in a modern, inclusive approach to member support and engagement is an investment in the future. [Login required.]
[CU Broadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management[CU Broadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management
March 10, 2024
[CUBroadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management[CUBroadcast] Glia's Paul Sheets Talks Launching Unified Interaction Management
Glia’s EVP of Customer Success joined Mike Lawson in the GAC 2024 Studio Lounge to discuss new member service model Glia recently launched called: Unified Interaction Management (UIM)
Glia Challenges Dated CCaaS Paradigm with Unified Interaction ManagementGlia Challenges Dated CCaaS Paradigm with Unified Interaction Management
February 6, 2024
Glia Challenges Dated CCaaS Paradigm with Unified Interaction ManagementGlia Challenges Dated CCaaS Paradigm with Unified Interaction Management
Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces channel management
Rebecca Martin Joins Glia as Chief Marketing OfficerRebecca Martin Joins Glia as Chief Marketing Officer
January 3, 2024
Rebecca Martin Joins Glia as Chief Marketing OfficerRebecca Martin Joins Glia as Chief Marketing Officer
Seasoned marketing leader joins Glia to drive differentiation, support growth
[Finopotamus] Holiday IT Wish List for 2024[Finopotamus] Holiday IT Wish List for 2024
December 22, 2023
[Finopotamus] Holiday IT Wish List for 2024[Finopotamus] Holiday IT Wish List for 2024
Forward-looking fintech and credit union executives shared their tech hopes and forecasted market realities for 2024
[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform
December 4, 2023
[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform[CU Broadcast] Acadia FCU Drives New Operational Efficiencies with Glia's Interaction Platform
Hear the discussion on how Acadia has driven new efficiencies by centralizing member service on the Glia Interaction Platform
Glia Outlines Top 3 Trends for Financial Institutions for 2024Glia Outlines Top 3 Trends for Financial Institutions for 2024
November 29, 2023
Glia Outlines Top 3 Trends for Financial Institutions for 2024Glia Outlines Top 3 Trends for Financial Institutions for 2024
Glia has outlined three emerging trends for success in overcoming challenges financial institutions are facing
[Credit Union Times] Improving the Member Experience Through M&A Activity[Credit Union Times] Improving the Member Experience Through M&A Activity
November 27, 2023
[Credit Union Times] Improving the Member Experience Through M&A Activity[Credit Union Times] Improving the Member Experience Through M&A Activity
Having merged with three CUs in the past two years, WyHy FCU shares three technology-driven best practices
Glia Launches New AI Tools for Financial InstitutionsGlia Launches New AI Tools for Financial Institutions
November 1, 2023
Glia Launches New AI Tools for Financial InstitutionsGlia Launches New AI Tools for Financial Institutions
Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX
[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular
October 31, 2023
[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular[Bankadelic] Special Episode: the Second Ever Bankadelic Halloween Spooktacular
Glia's Jake Tyler joins Lou Carlozo and other leaders to talk about the tricks & treats of the financial industry in 2023.
[FinTech Magazine] REV: Serving Communities Better by Going Digital[FinTech Magazine] REV: Serving Communities Better by Going Digital
October 26, 2023
[FinTech Magazine] REV: Serving Communities Better by Going Digital[FinTech Magazine] REV: Serving Communities Better by Going Digital
REV Federal Credit Union CTO Zac Streelman discusses how digitalisation is helping the organisation better serve its members and wider communities
[Credit Union Times] 3 Ways to Improve Member Service Efficiency[Credit Union Times] 3 Ways to Improve Member Service Efficiency
October 4, 2023
[Credit Union Times] 3 Ways to Improve Member Service Efficiency[Credit Union Times] 3 Ways to Improve Member Service Efficiency
Learn how to better retain high-quality service staff and ultimately deliver better member experiences.
Glia Recognized as an InsurTech100 CompanyGlia Recognized as an InsurTech100 Company
September 20, 2023
Glia Recognized as an InsurTech100 CompanyGlia Recognized as an InsurTech100 Company
Joins Fintech Global’s list of the most innovative insurance tech leaders
[Financial Brand] Is ChatGPT Ready for Banking? Yes and No[Financial Brand] Is ChatGPT Ready for Banking? Yes and No
August 29, 2023
[Financial Brand] Is ChatGPT Ready for Banking? Yes and No[Financial Brand] Is ChatGPT Ready for Banking? Yes and No
Jake Tyler, Glia's AI and automation market lead, dives into the value and drawbacks of generative AI (like ChatGPT) for financial services.
Glia Named Technology CUSO of the YearGlia Named Technology CUSO of the Year
August 23, 2023
Glia Named Technology CUSO of the YearGlia Named Technology CUSO of the Year
Finopotamus honors Glia with Tekkie Award for helping credit unions harness the power of member interactions
[Fintech Nexus] Five Chatbot Fails and How to Avoid Them[Fintech Nexus] Five Chatbot Fails and How to Avoid Them
August 18, 2023
[Fintech Nexus] Five Chatbot Fails and How to Avoid Them[Fintech Nexus] Five Chatbot Fails and How to Avoid Them
Jake Tyler examines how a poorly implemented chatbot will do more harm than good. Avoiding these five pitfalls increases the likelihood of success.

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