Dan FinovateGlianeersGlia Jordan & Pat

A collection of press releases and news about Glia.

News

Tyfone: Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of GliaTyfone: Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
April 22, 2022
[Tyfone] Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia[Tyfone] Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
Josh DeTar & Jenn Markus discuss how companies can engage consumers and lead them to successful service outcomes and more.
CU Broadcast: What Glia's $1 Billion Valuation Means for Credit UnionsCU Broadcast: What Glia's $1 Billion Valuation Means for Credit Unions
April 14, 2022
[CU Broadcast] #2875: What Glia's $1 Billion Valuation Means for Credit Unions...[CU Broadcast] #2875: What Glia's $1 Billion Valuation Means for Credit Unions...
Our CEO shares his insights on what the recent funding means for Glia and the credit unions we serve and he comments on fintech trends.
CU 2.0 Podcast Episode 196CU 2.0 Podcast Episode 196
April 13, 2022
[CU 2.0] Podcast Episode 196: Dan Michaeli Glia on Digitizing Member Service and Credit Union Merger Mania[CU 2.0] Podcast Episode 196: Dan Michaeli Glia on Digitizing Member Service and Credit Union Merger Mania
Our CEO talks about the 2022 credit union imperative to master digital member experience. It no longer is nice to have. It’s an authentic must have.
Glia Joins Two Amazon Web Services (AWS) Partner ProgramsGlia Joins Two Amazon Web Services (AWS) Partner Programs
April 12, 2022
Glia Joins Two Amazon Web Services (AWS) Partner ProgramsGlia Joins Two Amazon Web Services (AWS) Partner Programs
Glia’s Digital Customer Service (DCS) platform for businesses expands across the globe by joining AWS ISV Accelerate and AWS PSP programs
Work in Estonia Talk: Q&A Session with Glia Co-founder Carlos PaniaguaWork in Estonia Talk: Q&A Session with Glia Co-founder Carlos Paniagua
April 5, 2022
[Work in Estonia]: Q&A Session with Glia Co-founder Carlos Paniagua[Work in Estonia]: Q&A Session with Glia Co-founder Carlos Paniagua
Glia’s CTO and co-founder gives a glimpse of how it feels to be an expat in Estonia, how Glia manages its processes and growth, and more.
Bankadelic: Episode 79: How Businesses Win Through the Digital Customer Service RevolutionBankadelic: Episode 79: How Businesses Win Through the Digital Customer Service Revolution
March 26, 2022
[Bankadelic] Episode 79: How Businesses Win Through the Digital Customer Service Revolution[Bankadelic] Episode 79: How Businesses Win Through the Digital Customer Service Revolution
Our own Rick DeLisi shares how financial institutions can seamlessly transform customer service onto an OnScreen world with host Lou Carlozo.
Apiture: Midwest Bank Case StudyApiture: Midwest Bank Case Study
March 26, 2022
[Apiture] Digital Customer Support Tool Gives Midwest Bank On-the-Spot Customer Service[Apiture] Digital Customer Support Tool Gives Midwest Bank On-the-Spot Customer Service
“Having the chat, video, and CoBrowsing options gave us the ability to identify and engage with our customers.” Read the Midwest Bank case study.
[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round
March 22, 2022
[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round
Digital Customer Service tools provider Glia is now valued at over $1 billion, making it fintech’s newest unicorn. Read more from Finovate.
Glia Exceeds $1B Valuation as Total Funding Surpasses $150 MillionGlia Exceeds $1B Valuation as Total Funding Surpasses $150 Million
March 21, 2022
Glia Exceeds $1B Valuation as Total Funding Surpasses $150 MillionGlia Exceeds $1B Valuation as Total Funding Surpasses $150 Million
Investor confidence to fuel accelerated innovation as Glia continues to reinvent customer support in a digital world
CUInsight: Texans Credit UnionCUInsight: Texans Credit Union
March 21, 2022
[CUInsight] Texans Credit Union Streamlines Online Interaction with Glia, Including Advanced Video Chat[CUInsight] Texans Credit Union Streamlines Online Interaction with Glia, Including Advanced Video Chat
Texans Credit Union has streamlined communications for its members and potential members with a new digital assistance platform from Glia.
Built in NYC New York Based Glia Valued at Over $1B Following $45M Series D RoundBuilt in NYC New York Based Glia Valued at Over $1B Following $45M Series D Round
March 21, 2022
[Built in NYC] New York-Based Glia Valued at Over $1B Following $45M Series D Round[Built in NYC] New York-Based Glia Valued at Over $1B Following $45M Series D Round
With its fresh funding, the startup is now valued at over $1 billion, making it NYC’s newest tech unicorn. Read Built in NYC's coverage.
MeridianLink Blog: Meet Customers Where They Are: OnScreenMeridianLink Blog: Meet Customers Where They Are: OnScreen
March 18, 2022
[MeridianLink] Meet Customers Where They Are: OnScreen[MeridianLink] Meet Customers Where They Are: OnScreen
We explore how to increase loan origination and account opening with Digital Customer Service on the MeridianLink blog
Glia Partners with Over 150 Credit Unions to Deliver Digital Member ServiceGlia Partners with Over 150 Credit Unions to Deliver Digital Member Service
February 24, 2022
Glia Partners with Over 150 Credit Unions to Deliver Digital Member ServiceGlia Partners with Over 150 Credit Unions to Deliver Digital Member Service
Growing number of credit unions leverage Glia’s Digital Member Service platform to boost efficiencies and improve the member and employee experience
Fintech News: Three Trends Reshaping the Insurance LandsacapeFintech News: Three Trends Reshaping the Insurance Landsacape
February 10, 2022
[Fintech News] Three Trends Reshaping the Insurance Landscape[Fintech News] Three Trends Reshaping the Insurance Landscape
Glia's Phil Brown discusses three key areas for insurance carriers to watch as strategies and roadmaps are planned for this year and beyond.
A Rising Tide Lifts All BoatsA Rising Tide Lifts All Boats
February 2, 2022
[CU Times] A Rising Tide Lifts All Boats[CU Times] A Rising Tide Lifts All Boats
Glia's CEO discusses how credit unions undergoing a merger can benefit from modernizing member service with a digital-first approach.
[Customer Experience Podcast] Transforming to DCS: Digital Customer Service[Customer Experience Podcast] Transforming to DCS: Digital Customer Service
January 21, 2022
[Customer Experience Podcast] Transforming to DCS: Digital Customer Service[Customer Experience Podcast] Transforming to DCS: Digital Customer Service
Glia's Rick DeLisi and Ethan Beute discuss what digital transformation really means for customer experience on the Customer Experience Podcast.
[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are
January 20, 2022
[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are
Glia customers Unitus CU, Open Technology Solutions, and our own Rick DeLisi discuss improving member experience.
[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems
January 19, 2022
[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems
To upgrade or to not upgrade–Is that really the question? Our own Justin DiPietro on why the credit unions that don’t innovate will be left behind.
Digitizing Customer Service Strategy Expected to be Top Priority in 2022Digitizing Customer Service Strategy Expected to be Top Priority in 2022
December 7, 2021
Digitizing Customer Service Strategy Expected to be Top Priority in 2022Digitizing Customer Service Strategy Expected to be Top Priority in 2022
Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of DCS next year
CU Broadcast #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member EngagementCU Broadcast #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement
November 22, 2021
[CU Broadcast] #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement[CU Broadcast] #2723: Glia and Mahalo Partner to Help Modernize Dover's Digital Member Engagement
Executives from Dover FCU, Mahalo and Glia share how Glia and Mahalo partnered to help Dover modernize its member service
Alacriti: Help for the Holidays—from ChatbotsAlacriti: Help for the Holidays—from Chatbots
November 11, 2021
[Alacriti] Help for the Holidays—from Chatbots[Alacriti] Help for the Holidays—from Chatbots
Glia's Jenn Markus discusses how chatbots can help financial institutions run smoothly during the holidays.
Jeremy Smith Joins Glia as Chief Operating OfficerJeremy Smith Joins Glia as Chief Operating Officer
November 9, 2021
Jeremy Smith Joins Glia as Chief Operating OfficerJeremy Smith Joins Glia as Chief Operating Officer
Industry veteran joins fintech, helping expand access to Digital Customer Service for financial services companies across the globe
The Digital Transformation CU ManagementThe Digital Transformation CU Management
November 4, 2021
The Digital TransformationThe Digital Transformation
[CU Management] details how Ascentra Credit Union delivers a modern, seamless member support experience in a member-centric way with Glia.
Glia Honored by Goldman Sachs for EntrepreneurshipGlia Honored by Goldman Sachs for Entrepreneurship
October 22, 2021
Glia Honored by Goldman Sachs for EntrepreneurshipGlia Honored by Goldman Sachs for Entrepreneurship
Dan Michaeli, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2021 Builders + Innovators Summit
Liberty Bank Selects Glia for Digital Customer ServiceLiberty Bank Selects Glia for Digital Customer Service
October 19, 2021
Liberty Bank Selects Glia for Digital Customer ServiceLiberty Bank Selects Glia for Digital Customer Service
$7 billion bank modernizes customer service with Glia to support digital transformation
Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit UnionsApiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions
October 14, 2021
Apiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit UnionsApiture and Glia Partner to Deliver Digital Customer Service for Banks and Credit Unions
Partnership debuts Apiture Xpress Live, new Digital Customer Service platform for Apiture Xpress customers
Bank Automation News The Buzz PodcastBank Automation News The Buzz Podcast
October 7, 2021
The Latest CX Trend in Digital Banking is On-Screen VoiceThe Latest CX Trend in Digital Banking is On-Screen Voice
[Bank Automation News] Author and CEO Dan Michaeli talks on The Buzz about the biggest mistake FIs make in digital experience
Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech StartupsGlia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups
October 5, 2021
Glia Named to the 2021 CB Insights Fintech 250 List of Top Fintech StartupsGlia Named to the 2021 CB Insights Fintech 250 List of Top Fintech Startups
Glia honored for achievements in Digital Customer Service for Financial Services and Automation
Posh and Glia Help Modernize Member Service for Seven More Credit UnionsPosh and Glia Help Modernize Member Service for Seven More Credit Unions
September 29, 2021
Posh and Glia Help Modernize Member Service for Seven More Credit UnionsPosh and Glia Help Modernize Member Service for Seven More Credit Unions
Credit unions take a digital-first approach to member service, leveraging a strategic blend of AI and humans
BAI Article: The Real Deal with Millennials, Gen Z and Their PhonesBAI Article: The Real Deal with Millennials, Gen Z and Their Phones
September 24, 2021
The Real Deal with Millennials, Gen Z and Their PhonesThe Real Deal with Millennials, Gen Z and Their Phones
[BAI] Glia's Rick DeLisi discusses the hassle of phone-centric customer service strategies and why FIs should embrace OnScreen voice
Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service PlatformGlia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform
September 14, 2021
Glia and Kasisto Partner to Incorporate AI into its Digital Customer Service PlatformGlia and Kasisto Partner to Incorporate AI into its Digital Customer Service Platform
Companies team up to provide customers with a strategic mix of AI and human connection within customer support
All Things Considered Podcast with Rick DeLisiAll Things Considered Podcast with Rick DeLisi
September 13, 2021
All Things Considered PodcastAll Things Considered Podcast
Host Bob Azman speaks with Glia's Rick DeLisi about Digital Customer Service: Transforming Customer Experience for an On-Screen World
IBS Intelligence - How to Get Your Digital Customer Service RightIBS Intelligence - How to Get Your Digital Customer Service Right
September 9, 2021
Ep287: How to Get Your Digital Customer Service RightEp287: How to Get Your Digital Customer Service Right
[IBS Intelligence] Robin Amlot speaks with Glia's Rick DeLisi about the benefits of keeping the customer experience where it already is: OnScreen.
Financial Experience PodcastFinancial Experience Podcast
September 2, 2021
Ep. 52: Digital Customer Service Is Now Table StakesEp. 52: Digital Customer Service Is Now Table Stakes
[The Financial Experience Podcast] talks with Glia's Dan Michaeli and Rick DeLisi about why DCS is a critical component of digital transformation.
Glia Hosts Second Annual Digital Customer Service SummitGlia Hosts Second Annual Digital Customer Service Summit
September 2, 2021
Glia Hosts Second Annual Digital Customer Service SummitGlia Hosts Second Annual Digital Customer Service Summit
Financial services leaders to discuss DCS trends and best practices for creating five-star experiences during Glia client conference
Glia Continues to Expand Digital Customer Service with Banks  Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks  Representing More Than $2.4 Trillion in Assets
August 26, 2021
Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets
More than 200 financial institutions globally embrace Digital Customer Service to strengthen customer relationships and improve the user experience.
Ideal Credit Union Launches Glia’s Digital Member Service PlatformIdeal Credit Union Launches Glia’s Digital Member Service Platform
August 17, 2021
Ideal Credit Union Launches Glia’s Digital Member Service PlatformIdeal Credit Union Launches Glia’s Digital Member Service Platform
Credit union embraces digital-first member service, increasing efficiencies and enhancing the member experience
Back to the Contact Center?Back to the Contact Center?
August 3, 2021
Back to the Contact Center?Back to the Contact Center?
[BIGCast Network] Speaks with Glia's Dan Michaeli and Rick DeLisi about the changing role of the Member Service Representative
FLEX Partners with Glia to Strengthen Member Service for Credit UnionsFLEX Partners with Glia to Strengthen Member Service for Credit Unions
July 15, 2021
FLEX Partners with Glia to Strengthen Member Service for Credit UnionsFLEX Partners with Glia to Strengthen Member Service for Credit Unions
Will allow FLEX credit union clients to take a digital-first approach to member service
LSCU Subsidiary Partners With Glia to Streamline Member CommunicationLSCU Subsidiary Partners With Glia to Streamline Member Communication
July 14, 2021
LSCU Subsidiary Partners With Glia to Streamline Member CommunicationLSCU Subsidiary Partners With Glia to Streamline Member Communication
[Credit Union Times] Credit union clients of LEVERAGE will soon have access to a new digital platform thanks to a partnership with Glia.
Staffing Your Contact Center for Digital TransformationStaffing Your Contact Center for Digital Transformation
July 14, 2021
Staffing Your Contact Center for Digital TransformationStaffing Your Contact Center for Digital Transformation
[CreditUnions.com] Glia's Rick DeLisi and Ascentra CU’s Lauri Bruggenwirth discuss optimizing your contact center for digital transformation.
Glia and Tyfone Partner to Help Institutions Embrace Digital Customer ServiceGlia and Tyfone Partner to Help Institutions Embrace Digital Customer Service
July 8, 2021
Glia and Tyfone Partner to Help Institutions Embrace Digital Customer ServiceGlia and Tyfone Partner to Help Institutions Embrace Digital Customer Service
Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies.
Glia and Posh Team Up to Transform TwinStar's Member Service ExperienceGlia and Posh Team Up to Transform TwinStar's Member Service Experience
July 7, 2021
[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience[CU Broadcast] #2617: Glia and Posh Team Up to Transform TwinStar's Member Service Experience
Mike Lawson interview with execs from TwinStar CU, Posh, & Glia about deploying a member chat experience with automated & live-person support.
Closing the Satisfaction GapClosing the Satisfaction Gap
June 15, 2021
Closing the Satisfaction GapClosing the Satisfaction Gap
[CU Management] Unitus CU shares how they partnered with Glia to enable them to leverage the human touch within their digital channels.
The Compelling Case for Digital Customer ServiceThe Compelling Case for Digital Customer Service
June 9, 2021
The Compelling Case for Digital Customer ServiceThe Compelling Case for Digital Customer Service
[NCR's Accelerate magazine] Dan Michaeli explains why DCS is the glue that makes digital transformation work
Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AIActive.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI
June 9, 2021
Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AIActive.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI
[EIN Presswire] The partnership enables FIs to meet customers in the digital domain and support them through conversational AI
Posh and Glia Partner to Transform TwinStar Credit Union’s Member ServicePosh and Glia Partner to Transform TwinStar Credit Union’s Member Service
June 8, 2021
Posh and Glia Partner to Transform TwinStar Credit Union’s Member ServicePosh and Glia Partner to Transform TwinStar Credit Union’s Member Service
TwinStar Credit Union to deploy member chat experience with automated and live-person support.
Puttin' On the RitzPuttin' On the Ritz
May 26, 2021
Puttin' On the RitzPuttin' On the Ritz
[BAI] Banks counting on customer service as a competitive edge must refine their digital delivery. Dan Michaeli discusses why DCS is imperative.
Glia Partners with MAP to Boost Digital Member Engagement at Credit UnionsGlia Partners with MAP to Boost Digital Member Engagement at Credit Unions
May 25, 2021
Glia Partners with MAP to Boost Digital Member Engagement at Credit UnionsGlia Partners with MAP to Boost Digital Member Engagement at Credit Unions
[Finovate] Highlights the MAP partnership along with Glia’s recent accomplishments in delivering digital member service to credit unions.
It’s Time to Evolve: The Journey From Contact Center to Engagement CenterIt’s Time to Evolve: The Journey From Contact Center to Engagement Center
May 8, 2021
It’s Time to Evolve: The Journey From Contact Center to Engagement CenterIt’s Time to Evolve: The Journey From Contact Center to Engagement Center
[Branch Business News] Steve Kaish discusses how financial institution contact centers can digitally transform to meet rising customer expectations.
The Future of Video BankingThe Future of Video Banking
April 13, 2021
The Future of Video BankingThe Future of Video Banking
[The Financial Brand] Boosted by Covid, video banking is coming into its own, especially for more complex interactions...
Engaging Clients in the Financial Advice JourneyEngaging Clients in the Financial Advice Journey
April 9, 2021
Engaging Clients in the Financial Advice JourneyEngaging Clients in the Financial Advice Journey
[Wealth Adviser] intelliflo sees a 10-fold increase in use of Glia video in 2020. Learn how technology has helped advisors stay connected.
Enhancing Wealth Management With Refinitiv Wealth ConnectEnhancing Wealth Management With Refinitiv Wealth Connect
March 25, 2021
Enhancing Wealth Management With Refinitiv Wealth ConnectEnhancing Wealth Management With Refinitiv Wealth Connect
Refinitiv partners with Glia to launch Refinitiv Wealth Connect to enhance investor-advisor collaboration in the wealth management industry.
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
March 12, 2021
2021: The Year of Digital Customer Service2021: The Year of Digital Customer Service
[Transaction Directory] Financial institutions must prioritize DCS to better serve customers & create a more personalized, seamless experience
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
March 11, 2021
Abe.ai and Glia Announce Digital Banking PartnershipAbe.ai and Glia Announce Digital Banking Partnership
Collaboration Provides Financial Institutions Seamless Integration of Virtual Financial Assistant and Digital Customer Service
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
March 9, 2021
2021 brings big hiring plans for Estonia’s next tech giant2021 brings big hiring plans for Estonia’s next tech giant
[MeetFrank] Glia is poised to join the ranks of Estonia’s greats and do for businesses what Skype did for personal communication
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
February 11, 2021
Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer ServiceRick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service
Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
February 4, 2021
SalesTechStar Interview with Dan Michaeli, Co-founder and CEO at GliaSalesTechStar Interview with Dan Michaeli, Co-founder and CEO at Glia
Dan discusses the growing demand for comprehensive Digital Customer Service with SalesTech Star.
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
February 2, 2021
Newgen Partners with U.S.-based Glia to Enhance Banking ProcessesNewgen Partners with U.S.-based Glia to Enhance Banking Processes
Partnership to help banks further streamline account opening, lending processes for a digital-first customer experience
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
January 20, 2021
BCU Selects Glia’s Digital Member Service PlatformBCU Selects Glia’s Digital Member Service Platform
$4.2 billion-asset credit union selects comprehensive communications & collaboration platform to modernize member service
[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding
January 7, 2021
[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding[Wall Street Journal] Digital Customer Service Business Glia Lands $78 Million of New Funding
The latest investment round brings total outside backing to $107 million and lets Glia keep expanding after a busy year of growth
Holiday IT Wish List for 2021Holiday IT Wish List for 2021
December 23, 2020
[Finopotamus] Holiday IT Wish List for 2021[Finopotamus] Holiday IT Wish List for 2021
Dan Michaeli + Jeffery Staw, chief innovation office, Open Technology Solutions, and others share their holiday IT wishlist with Finopotamus
Interface & Glia Partner to Transform Call Center Experience for Financial InstitutionsInterface & Glia Partner to Transform Call Center Experience for Financial Institutions
December 22, 2020
Interface & Glia Partner to Transform Call Center Experience for Financial InstitutionsInterface & Glia Partner to Transform Call Center Experience for Financial Institutions
Interface, a leading Intelligent Virtual Assistant(IVA) provider for financial institutions, announced a strategic partnership with Glia
2020 GonzoBanker Awards2020 GonzoBanker Awards
December 22, 2020
2020 GonzoBanker Awards2020 GonzoBanker Awards
Glia was listed as a Technology of the Year winner in the 2020 GonzoBanker awards.
[Bank Director] Three Reasons to Prioritize Digital Customer Service[Bank Director] Three Reasons to Prioritize Digital Customer Service
December 12, 2020
[Bank Director] Three Reasons to Prioritize Digital Customer Service[Bank Director] Three Reasons to Prioritize Digital Customer Service
Forcing customers to leave the digital channel to connect with a service agent via a time-consuming phone experience is detrimental to CSAT
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AIFinn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
December 11, 2020
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AIFinn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
[The Fintech Tmes] Providing Financial Institutions the ability to enhance digital customer/member service through the use of AI-powered Chatbots.
Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses
December 1, 2020
Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses Glia Partners with Cognizant to Deliver Leading Digital Customer Service to Businesses
Communications and collaboration platform allows businesses to provide better, more efficient customer service in the digital world
Finn AI Debuts Chatbot Built for Glia’s Financial Institution ClientsFinn AI Debuts Chatbot Built for Glia’s Financial Institution Clients
November 30, 2020
Finn AI Debuts Chatbot Built for Glia’s Financial Institution ClientsFinn AI Debuts Chatbot Built for Glia’s Financial Institution Clients
[PRWeb] Fintechs partner to provide institutions with the ability to enhance digital customer and member service through use of AI
[CU Broadcast]#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...[CU Broadcast]#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...
November 30, 2020
[CU Broadcast] #2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...[CU Broadcast] #2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...
Mike Lawson interviews Andrea Argueta, COO of IDB Global, and Dan Michaeli, CEO of Glia, about IDB's Digital Member Service initiatives.
HR Answers: Leveraging AI To Its Full PotentialHR Answers: Leveraging AI To Its Full Potential
November 3, 2020
HR Answers: Leveraging AI To Its Full PotentialHR Answers: Leveraging AI To Its Full Potential
[CUManagement.com] How credit unions are using artificial intelligence coaching for member service representatives
Glia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All ClientsGlia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All Clients
October 13, 2020
Glia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All ClientsGlia’s WhiteGlove Customer Success Program Provides Top-Tier Support to All Clients
Program represents Glia’s ongoing commitment to client service and support, which positively contributes to client success
Glia Hosts Inaugural Digital Customer Service Summit Glia Hosts Inaugural Digital Customer Service Summit
September 28, 2020
Glia Hosts Inaugural Digital Customer Service Summit Glia Hosts Inaugural Digital Customer Service Summit
Glia conference provides opportunity for financial institutions to discuss DCS trends and learn best practices for transforming customer service
Glia Selects William Mills Agency for Public RelationsGlia Selects William Mills Agency for Public Relations
September 10, 2020
Glia Selects William Mills Agency for Public RelationsGlia Selects William Mills Agency for Public Relations
[yahoo!finance] The largest independent public relations and marketing firm specializing in the financial industry, has been selected by Glia
Glia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual AgentsGlia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual Agents
September 8, 2020
Glia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual AgentsGlia Integrates Boost.Ai To Offer AI-Powered Self-Learning Virtual Agents
[AiThority]Boost.ai, a global leader in AI for Fortune 1000 companies, announced partnership with Glia, leading provider of Digital Customer Service
Glia and MeridianLink® Partner to Improve Loan Origination with Digital Customer ServiceGlia and MeridianLink® Partner to Improve Loan Origination with Digital Customer Service
August 27, 2020
Glia and MeridianLink® Partner to Improve Loan Origination with Digital Customer ServiceGlia and MeridianLink® Partner to Improve Loan Origination with Digital Customer Service
Communications and collaboration platform enables financial institutions to help customers on-demand in digital channels
From Contact Center To Engagement CenterFrom Contact Center To Engagement Center
August 24, 2020
From Contact Center To Engagement CenterFrom Contact Center To Engagement Center
[BAI.org] By evolving the contact center to an engagement center, companies are able to modernize their customer service.
25 Years Of Innovation And Collaboration25 Years Of Innovation And Collaboration
August 20, 2020
25 Years Of Innovation And Collaboration25 Years Of Innovation And Collaboration
[CreditUnions.com] This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.
Glia Fuses Digital Customer Service with Alkami Online Banking PlatformGlia Fuses Digital Customer Service with Alkami Online Banking Platform
August 6, 2020
Glia Fuses Digital Customer Service with Alkami Online Banking PlatformGlia Fuses Digital Customer Service with Alkami Online Banking Platform
Alkami brings Glia's digital-first customer support platform to clients within an integrated cloud-based product suite
Glia Signs 20 Credit Unions in Four Months for Digital Member ServiceGlia Signs 20 Credit Unions in Four Months for Digital Member Service
July 28, 2020
Glia Signs 20 Credit Unions in Four Months for Digital Member ServiceGlia Signs 20 Credit Unions in Four Months for Digital Member Service
Institutions select comprehensive communications and collaboration platform to evolve member service for a digital-first world

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