Dan FinovateGlianeersGlia Jordan & Pat

A collection of press releases and news about Glia.

News

[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty
September 19, 2022
[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty[CreditUnionTimes] 3 Areas for Credit Unions to Prioritize During Economic Uncertainty
Our CEO writes about why credit unions must take a digital-first approach, meeting members where they are in the digital domain.
[Digital Growth Institute] Ep 223 Shifting the Digital Customer Service Experience[Digital Growth Institute] Ep 223 Shifting the Digital Customer Service Experience
August 30, 2022
[Digital Growth Institute] Shifting the Digital Customer Service Experience[Digital Growth Institute] Shifting the Digital Customer Service Experience
In podcast episode 223, our CEO discusses how FIs can deliver a positive customer experience digitally.
DCI Partners with GliaDCI Partners with Glia
August 24, 2022
DCI Partners with Glia to Help Financial Institutions Provide a Superior Customer ExperienceDCI Partners with Glia to Help Financial Institutions Provide a Superior Customer Experience
Glia's DCS helps DCI boost usage of its GoBanking products by providing a superior customer experience through CoBrowsing, video, voice & chat.
[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed
August 24, 2022
[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed[Financial Brand] Bank Call Centers are Broken: Here's What Needs to be Fixed
How a ChannelLess solution--including virtual assistants, voice, and more--can improve the customer experience for banks and credit unions
[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch
August 22, 2022
[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch[Playvox] Live Human Conversations in the Digital Age: How do Call Centers Navigate This Mismatch
Rick DeLisi joins the Playvox podcast to discuss how contact centers can navigate customers' communication preferences and deliver excellent service
[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears
August 19, 2022
[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears[Finopotamus] Women in Technology: Unitus Community Credit Union's Char Sears
“With Glia, we’ve been able to launch a virtual branch that has proven very successful, reducing handle times, and improving member satisfaction.”
[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth
August 18, 2022
[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth[CU Broadcast] How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth
Community First CU talks with CU Broadcast about the human-centric digital approach they adopted in their digital transformation, powered by Glia.
Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
August 16, 2022
Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
Partnership will enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction
[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial
August 16, 2022
[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial[CIO Mexico] Alianza Glia-Veritran transformarán digitalmente el servicio de atención al cliente a nivel mundial
Article in Spanish describes how the Glia / Veritran partnership will help global financial institutions improve service delivery digitally.
[PropertyCasualty360] Digital service can be more impactful than ad spending[PropertyCasualty360] Digital service can be more impactful than ad spending
August 15, 2022
[PropertyCasualty360] Digital service can be more impactful than ad spending[PropertyCasualty360] Digital service can be more impactful than ad spending
Glia's Phil Brown writes about how the customer acquisition journey no longer ends when prospects click the 'Request a Quote' button.
Done with the Disconnect: The Benefits of Digital Customer ServiceDone with the Disconnect: The Benefits of Digital Customer Service
July 26, 2022
[Global Banking & Finance Review] Done with the Disconnect: The Benefits of Digital Customer Service[Global Banking & Finance Review] Done with the Disconnect: The Benefits of Digital Customer Service
Our own Rick DeLisi discusses the evolution of customers’ digital expectations and the benefits of DCS, empowering banks and customers alike.
Glia and Access Softek Partner to Expand Digital Customer ServiceGlia and Access Softek Partner to Expand Digital Customer Service
July 19, 2022
Glia and Access Softek Partner to Expand Digital Customer ServiceGlia and Access Softek Partner to Expand Digital Customer Service
Companies team up to accelerate digital transformation to deliver seamless customer experiences
[Finopotamus] Tech People in the Know[Finopotamus] Tech People in the Know
July 18, 2022
[Finopotamus] Tech People in the Know: Glia Technologies’ Dan Michaeli[Finopotamus] Tech People in the Know: Glia Technologies’ Dan Michaeli
Our CEO discusses how credit unions can deliver exceptional member service and what tech trends have been on his radar this year.
[CU Times] The Great Resignation: Seizing Opportunities Vs. Facing Threats[CU Times] The Great Resignation: Seizing Opportunities Vs. Facing Threats
July 6, 2022
[CU Times] The Great Resignation: Seizing Opportunities Vs. Facing Threats[CU Times] The Great Resignation: Seizing Opportunities Vs. Facing Threats
CUs that prioritize digital customer service can increase efficiencies, boost employee satisfaction and effectively attract top talent.
Glia and LemonadeLXP Partner to Enhance Digital Customer ExperienceGlia and LemonadeLXP Partner to Enhance Digital Customer Experience
June 30, 2022
Glia and LemonadeLXP Partner to Enhance Digital Customer ExperienceGlia and LemonadeLXP Partner to Enhance Digital Customer Experience
[LemonadeLXP] Partnership aims to improve both the employee and customer experience
[Finopotamus] Glia’s Acquisition of Finn AI Promises Unified Digital-First Experiences[Finopotamus] Glia’s Acquisition of Finn AI Promises Unified Digital-First Experiences
June 29, 2022
[Finopotamus] Glia’s Acquisition of Finn AI Promises Unified Digital-First Experiences[Finopotamus] Glia’s Acquisition of Finn AI Promises Unified Digital-First Experiences
Glia CEO Dan Michaeli and Finn AI co-founder Jake Tyler discuss the powerful combination of Digital Customer Service and conversational AI.
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer ServiceGlia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service
June 23, 2022
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer ServiceGlia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service
Finn AI’s state-of-the-art Conversational AI solution and deep financial services expertise complement Glia’s industry-leading DCS platform
[Bank Director] Crafting a Modern Customer Service Strategy[Bank Director] Crafting a Modern Customer Service Strategy
June 9, 2022
[Bank Director] Crafting a Modern Customer Service Strategy[Bank Director] Crafting a Modern Customer Service Strategy
Our CEO, Dan Michaeli, discusses how banks approach customer service must evolve to meet customer expectations.
Glia Named a 2022 Best Place to Work in Financial TechnologyGlia Named a 2022 Best Place to Work in Financial Technology
June 7, 2022
Glia Named a 2022 Best Place to Work in Financial TechnologyGlia Named a 2022 Best Place to Work in Financial Technology
Digital Customer Service provider recognized for culture of innovation, dedication to employee wellbeing
[CU Management] Fintech for the Win[CU Management] Fintech for the Win
June 1, 2022
[CU Management] Fintech for the Win[CU Management] Fintech for the Win
Glia's SVP of Product Marketing & Alliances, Steve Kaish, shares how credit unions can modernize member service by taking a digital-first approach.
Tyfone: Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of GliaTyfone: Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
April 22, 2022
[Tyfone] Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia[Tyfone] Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
Josh DeTar & Jenn Markus discuss how companies can engage consumers and lead them to successful service outcomes and more.
CU Broadcast: What Glia's $1 Billion Valuation Means for Credit UnionsCU Broadcast: What Glia's $1 Billion Valuation Means for Credit Unions
April 14, 2022
[CU Broadcast] #2875: What Glia's $1 Billion Valuation Means for Credit Unions...[CU Broadcast] #2875: What Glia's $1 Billion Valuation Means for Credit Unions...
Our CEO shares his insights on what the recent funding means for Glia and the credit unions we serve and he comments on fintech trends.
CU 2.0 Podcast Episode 196CU 2.0 Podcast Episode 196
April 13, 2022
[CU 2.0] Podcast Episode 196: Dan Michaeli Glia on Digitizing Member Service and Credit Union Merger Mania[CU 2.0] Podcast Episode 196: Dan Michaeli Glia on Digitizing Member Service and Credit Union Merger Mania
Our CEO talks about the 2022 credit union imperative to master digital member experience. It no longer is nice to have. It’s an authentic must have.
Glia Joins Two Amazon Web Services (AWS) Partner ProgramsGlia Joins Two Amazon Web Services (AWS) Partner Programs
April 12, 2022
Glia Joins Two Amazon Web Services (AWS) Partner ProgramsGlia Joins Two Amazon Web Services (AWS) Partner Programs
Glia’s Digital Customer Service (DCS) platform for businesses expands across the globe by joining AWS ISV Accelerate and AWS PSP programs
Work in Estonia Talk: Q&A Session with Glia Co-founder Carlos PaniaguaWork in Estonia Talk: Q&A Session with Glia Co-founder Carlos Paniagua
April 5, 2022
[Work in Estonia]: Q&A Session with Glia Co-founder Carlos Paniagua[Work in Estonia]: Q&A Session with Glia Co-founder Carlos Paniagua
Glia’s CTO and co-founder gives a glimpse of how it feels to be an expat in Estonia, how Glia manages its processes and growth, and more.
Bankadelic: Episode 79: How Businesses Win Through the Digital Customer Service RevolutionBankadelic: Episode 79: How Businesses Win Through the Digital Customer Service Revolution
March 26, 2022
[Bankadelic] Episode 79: How Businesses Win Through the Digital Customer Service Revolution[Bankadelic] Episode 79: How Businesses Win Through the Digital Customer Service Revolution
Our own Rick DeLisi shares how financial institutions can seamlessly transform customer service onto an OnScreen world with host Lou Carlozo.
Apiture: Midwest Bank Case StudyApiture: Midwest Bank Case Study
March 26, 2022
[Apiture] Digital Customer Support Tool Gives Midwest Bank On-the-Spot Customer Service[Apiture] Digital Customer Support Tool Gives Midwest Bank On-the-Spot Customer Service
“Having the chat, video, and CoBrowsing options gave us the ability to identify and engage with our customers.” Read the Midwest Bank case study.
[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round
March 22, 2022
[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round[Finovate] Glia Joins Fintech Unicorn Club After $45 Million Funding Round
Digital Customer Service tools provider Glia is now valued at over $1 billion, making it fintech’s newest unicorn. Read more from Finovate.
Glia Exceeds $1B Valuation as Total Funding Surpasses $150 MillionGlia Exceeds $1B Valuation as Total Funding Surpasses $150 Million
March 21, 2022
Glia Exceeds $1B Valuation as Total Funding Surpasses $150 MillionGlia Exceeds $1B Valuation as Total Funding Surpasses $150 Million
Investor confidence to fuel accelerated innovation as Glia continues to reinvent customer support in a digital world
CUInsight: Texans Credit UnionCUInsight: Texans Credit Union
March 21, 2022
[CUInsight] Texans Credit Union Streamlines Online Interaction with Glia, Including Advanced Video Chat[CUInsight] Texans Credit Union Streamlines Online Interaction with Glia, Including Advanced Video Chat
Texans Credit Union has streamlined communications for its members and potential members with a new digital assistance platform from Glia.
Built in NYC New York Based Glia Valued at Over $1B Following $45M Series D RoundBuilt in NYC New York Based Glia Valued at Over $1B Following $45M Series D Round
March 21, 2022
[Built in NYC] New York-Based Glia Valued at Over $1B Following $45M Series D Round[Built in NYC] New York-Based Glia Valued at Over $1B Following $45M Series D Round
With its fresh funding, the startup is now valued at over $1 billion, making it NYC’s newest tech unicorn. Read Built in NYC's coverage.
MeridianLink Blog: Meet Customers Where They Are: OnScreenMeridianLink Blog: Meet Customers Where They Are: OnScreen
March 18, 2022
[MeridianLink] Meet Customers Where They Are: OnScreen[MeridianLink] Meet Customers Where They Are: OnScreen
We explore how to increase loan origination and account opening with Digital Customer Service on the MeridianLink blog
Glia Partners with Over 150 Credit Unions to Deliver Digital Member ServiceGlia Partners with Over 150 Credit Unions to Deliver Digital Member Service
February 24, 2022
Glia Partners with Over 150 Credit Unions to Deliver Digital Member ServiceGlia Partners with Over 150 Credit Unions to Deliver Digital Member Service
Growing number of credit unions leverage Glia’s Digital Member Service platform to boost efficiencies and improve the member and employee experience
Fintech News: Three Trends Reshaping the Insurance LandsacapeFintech News: Three Trends Reshaping the Insurance Landsacape
February 10, 2022
[Fintech News] Three Trends Reshaping the Insurance Landscape[Fintech News] Three Trends Reshaping the Insurance Landscape
Glia's Phil Brown discusses three key areas for insurance carriers to watch as strategies and roadmaps are planned for this year and beyond.
A Rising Tide Lifts All BoatsA Rising Tide Lifts All Boats
February 2, 2022
[CU Times] A Rising Tide Lifts All Boats[CU Times] A Rising Tide Lifts All Boats
Glia's CEO discusses how credit unions undergoing a merger can benefit from modernizing member service with a digital-first approach.
[Customer Experience Podcast] Transforming to DCS: Digital Customer Service[Customer Experience Podcast] Transforming to DCS: Digital Customer Service
January 21, 2022
[Customer Experience Podcast] Transforming to DCS: Digital Customer Service[Customer Experience Podcast] Transforming to DCS: Digital Customer Service
Glia's Rick DeLisi and Ethan Beute discuss what digital transformation really means for customer experience on the Customer Experience Podcast.
[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are
January 20, 2022
[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are[NAFCU] The Digital Branch: How One Credit Union Is Meeting Their Members Where They Are
Glia customers Unitus CU, Open Technology Solutions, and our own Rick DeLisi discuss improving member experience.
[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems
January 19, 2022
[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems[Finopotamus] The Day the BlackBerry Died: What this Means for Your Legacy Systems
To upgrade or to not upgrade–Is that really the question? Our own Justin DiPietro on why the credit unions that don’t innovate will be left behind.
Digitizing Customer Service Strategy Expected to be Top Priority in 2022Digitizing Customer Service Strategy Expected to be Top Priority in 2022
December 7, 2021
Digitizing Customer Service Strategy Expected to be Top Priority in 2022Digitizing Customer Service Strategy Expected to be Top Priority in 2022
Glia expects breaking customer stereotypes, evolving the customer service representative role and more widespread adoption of DCS next year

Learn More About Glia's Technology

Ask us how Digital-First Customer Service can make a difference for your organization and the people you serve.

Contact Us