M&A CUSTOMER EXPERIENCE
Customer Interactions Without Interruption
Mergers and acquisitions can be complicated, but your interactions don’t have to be. Leverage Glia’s AI contact center platform to deliver a consistent M&A customer experience throughout complex mergers.
Turn change into growth. Glia elevates interactions through M&A and beyond.
THE GLIA ADVANTAGE
Zero Service Gaps From Day One
Mergers should strengthen your service, not slow you down. Leverage our fully connected technology and full-service partnership to hit the ground running right away.
Ease Your IT Lift
Lighten the load for your IT team by letting Glia handle the back-end implementation process.
Eliminate System Overlaps
From digital customer service to contact center, bring every team onto one platform from Day One of your M&A.
Expedite Staff Training
Quickly turn new agents into experts by using AI to offer real-time coaching during interactions.
RESULTS
Drive Measurable Gains During M&A
How can Glia help your organization boost efficiency, service levels, and satisfaction during M&A? Here’s how we’ve already helped other organizations drive meaningful results.
Improve Customer Satisfaction
Discover how two financial institutions outperformed their merger expectations and improved their customer experience.
4.68/5
CSAT post-merger
Boost Operational Efficiency
See how Umpqua Bank partnered with Glia to enhance their digital customer experience and make massive efficiency gains.
90%
reduction in AWT
Elevate Service Levels
Learn how Heartland Credit Union worked with Glia to handle high call volume and slash abandonment rates after a merger.
62%
decrease in abandonment
products
Build Something Better
Deliver consistent service across all merged entities while keeping the personal touch customers expect. Glia's AI contact center technology lets you improve the customer experience through your merger and beyond.
Offload Call Volume
Deploy powerful virtual assistants that can handle up to 60% of your inquiries without human help, cutting customer wait times and freeing up agents to offer more personalized service.
Personalize Digital Service
Use AI-powered digital tools to enhance personal connections, so new and existing customers get the human touch they need to feel supported through your transition.
Empower Agents
Equip agents with AI that provides real-time guidance during interactions, automates tedious manual processes, and supercharges efficiency at every step.
Streamline Routing
Leverage intelligent routing and queue management to direct customers to the most qualified agents across both institutions and stay efficient during integration.
Drill Into Interactions
Control quality, assess compliance, and identify training opportunities by asking Quality AnalystGPT any question about any interaction—no more listening to calls or reading transcripts.
Planning
Meet fluctuating demand in the near-term, plan for workforce contingencies, and make educated decisions about long-term hiring simply by asking questions in everyday language.
Testimonials
Hear From Customers
“Glia's Unified Interaction Management (UIM) platform gave us a comprehensive interaction solution that allowed us to digitally transform all at once, maintain high-touch service, and meet member expectations for seamless experiences"
Ben Christensen
CIO, Silver State Schools Credit Union
Simplify Complex Mergers
Partner with us to deliver seamless experiences during critical transitions.
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