Extensibility & Applets
Back End Flexibility, Front End Ease
Get everything you need to seamlessly connect your Glia solution to your larger tech ecosystem.
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Connect to Better Outcomes
Fragmented systems add costs, inhibit growth, and make life harder for your teams. Glia’s extensible platform connects with your existing systems so you can quickly drive value and scale without limits.
Make Agents Happy
Consolidate apps and tools into Glia Workzone for faster agent training and less jumping from screen to screen.
Simplify System Management
Use Glia Functions to build integrations that eliminate the extra costs and headaches of maintaining multiple systems.
Automate, Integrate, and Customize
Tailor our REST APIs, software development kits (SDKs), and data export tools to meet your specific needs.
Glia Applets
Applets That Do It All
Save your agents the trouble of juggling multiple platforms during interactions. Whether your agents want on-demand or always-on access to external resources, our Applets do it all.
Add External Tools
Enhance the Glia interface with always-on applets that mirror the screen of external systems like calendars.
Let Agents See Everything
Embed screens that show an agent their knowledge base or CRM instance during interactions.
Tools As Versatile As Your Needs
Our extensibility options are flexible enough to meet your unique, ever-changing needs.
Customize Your Glia Platform
Seamlessly construct back-end integration components. Glia Functions lets you deploy JavaScript functions that allow for easy integrations and customization within your Glia platform.
Embed, Manage, and Sync
Build integrations with minimal lift. Our off-the-shelf development toolkit makes it easy for your IT team to embed Glia in web and mobile apps; manage users, sessions, and SSO integrations; and sync engagement data with internal systems.
Push Data Without Friction
Sync data in real-time to your CRM, data lakes, and other external systems. Our event-based exports help you automate post-interaction reporting, meet compliance requirements with structured audit logs, customize payloads, and more.
Transform your future right now
Guide customers to Glia and give them the future-forward partner they’ve been waiting for.
