Beyond Automation: Redefining Contact Center AI

2025 Metric Sherpa report cover with large text 'The New Equation: Redefining Value, Effort, and Impact in the AI-Era Contact Center'. Features two women communicating, both with headsets, against a soft gradient background. A bar graph with percentages from 7% to 24.7% is shown, indicating data visualization. Logos of MetricSherpa and Glia are at the top right.
Unlock the future of contact center AI.
Download your report and gain the full value of your contact center AI.

Exclusive Research: The New AI Equation

Creating loyalty. Unlocking intelligence. Growing revenue. What if the contact center was the key to all these initiatives—and more?

With AI, it is. 

Our new report, conducted with analyst firm Metric Sherpa, shines light on a seismic shift: The contact center has evolved from a queue-management cost center to an engine of business impact.

Download now to learn why:

  • AI is now a necessity, not a future hypothetical
  • Strategic value is critical, but under-measured
  • Leaders reinvest AI cost-savings into their teams
  • The contact center is underutilized as a source of value

See what Glia AI does for your contact center. 

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