Engineering Manager

Position already filled
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Engineering Manager

Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The role 

As an Engineering Manager, you will lead Team DevExp.

Team DevExp
is responsible for providing Glia’s Software Engineers with first-class developer experience. The team implements and supports in-cloud development and testing environments, CI/CD, monitoring and observability, and other tools, allowing our product teams to move fast without breaking things.

The role combines managing delivery, strategic and tactical planning, systems design, team management (including coaching and individual support), and continuous improvement of processes and solutions.

In addition to being a part of the team, you will also be a part of the Platform group leadership team. With your peers from other teams, you will collaboratively work on broader strategic initiatives and larger organizational challenges & opportunities.

The work

Some of the Engineer Manager’s responsibilities include:

  • Take ownership of the delivery and management of services in the team’s portfolio
  • Manage team’s roadmap and priorities
  • Foster a strong partnership between engineers on your team and their peers from other teams to deliver the best results
  • Promote and drive adoption of the tools and solutions developed by the team across the organization 
  • Drive continuous engineering process improvements and strive to be a high-performing team
  • Adopt best practices and tools to ensure team autonomy and business continuity
  • Collaborate with partner engineering leaders on strategic initiatives
  • Mentor and coach engineers to support them in their careers
  • Attract, hire, onboard, and retain top talent

The Engineering Manager reports to the Director of Engineering, Platform. The team’s work is driven by business goals, with priorities defined in collaboration with the Director of Engineering and other group leads. Engineers plan, lead, and execute all projects within the team’s space. 

Team DevExp has engineers in Tallinn and Tartu, Estonia, so our processes are optimized for remote collaboration. We work in the Eastern European time zone (EET/EEST).

For this role, we hire in Estonia (remotely or in our offices in Tallinn or Tartu).

Our tech stack

  • Infrastructure as Code: Terraform, Ansible, Helmfile, Helm
  • Orchestration:  Kubernetes (AWS EKS)
  • CI/CD: Jenkins
  • Monitoring: DataDog, Prometheus, Grafana

Our product teams are using:

  • Backend: Elixir and Ruby
  • Frontend: JavaScript and ReactJS
  • Native mobile SDKs: Java and Swift
  • Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake
  • Cache: Amazon ElastiCache for Redis
  • Message Broker: RabbitMQ

Our infrastructure is cloud-native (AWS, Istio, Nginx Ingress).


  • Experience in Software engineering
  • Experience in managing Software Engineers
  • Experience in project management
  • Experience in coaching and/or mentoring
  • Great written and verbal communication skills
  • Ability to foster an inclusive and empathetic environment




  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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