ChannelLess® Architecture
One Platform That Changes Everything
Say goodbye to awkward handoffs, frustrated customers, and siloed data. Glia’s ChannelLess® Architecture unifies voice, digital and AI across every interaction.
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The Future Is ChannelLess®
Legacy CCaaS providers promise seamless experiences. Glia actually delivers. Our ChannelLess® Architecture drives the industry’s only fully unified communications platform, so customers can easily shift between voice, chat, bot, and human—without losing context.
Drive Customer Satisfaction
Deliver the fully connected, frictionless experience today’s customers expect so you can boost satisfaction and drive long-term loyalty.
Boost Operational Efficiency
Handle every interaction on one platform—no hiring separate teams for separate channels or forcing multiple agents to ask customers the same questions.
Deploy AI Everywhere
ChannelLess Architecture lets you enhance the entire interaction journey with AI, unlock comprehensive reporting, and sets you up for ongoing innovation.
Why Customers Love ChannelLess®
Omnichannel: Lose Context, Lose Customers
If your customers feel like they’re yelling into the void, it’s because they are. Omnichannel solutions force customers back to square one every time they switch channels—chat to phone, video to SMS, and more—because channels aren’t actually connected. The result? Frustrated customers, frazzled agents, abandoned interactions, and high churn.
ChannelLess: Break Barriers, Build Connections
ChannelLess Architecture passes context with every transition so you can transform the experience and better your bottom line.
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Beat Your Competitors
Make service your competitive edge by delivering the seamless experience competitors only claim to offer.
Make service your competitive edge by delivering the seamless experience competitors only claim to offer.
Convert the Curious
Turn prospects into customers by avoiding clunky handoffs, multiple transfers, and long waits that lead to abandonment.
Turn prospects into customers by avoiding clunky handoffs, multiple transfers, and long waits that lead to abandonment.
Drive Lasting Delight
Speed up time to resolution so you keep customers moving while delivering service that keeps them coming back.
Speed up time to resolution so you keep customers moving while delivering service that keeps them coming back.
Testimonials
Hear From Customers
“Having a unified, single solution for digital and phone support that was intuitive for our staff to train on allowed us to successfully complete our digital banking conversion without member disruption. The staff and member perception has been amazing. It’s one of the easiest systems I’ve ever trained on.”
Chris Nelson
VP of Operations, Expedition Credit Union
Do More With ChannelLess®
Remove friction and drive better outcomes through your entire contact center workflow.
Provide Better Customer Service Across the Entire Engagement
Resolve Faster
Resolve inquiries without passing customers between multiple agents or asking them questions they’ve already answered.
Personalize Service
Give agents context before every step of the interaction so they can speak to customers with familiarity and confidence.
Streamline Workflows
Let agents guide customers between channels without juggling multiple screens, windows, or platforms.
Make Data-Driven Decisions to Manage Your Business
Simplify IT
Lighten the load for your IT team with one platform that’s quick to deploy, easy to maintain, and pre-built for integrations.
Improve Coaching
Help managers improve coaching by gathering comprehensive insights from the entire interaction.
Elevate Reporting
Empower leaders to finally see the full picture with reporting that pulls data from every interaction in every channel.
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AI That Works For All
How many of your customer interactions should you enhance or automate with AI? All of them. Unlock game-changing outcomes across your organization with our ChannelLess® AI contact center platform.
FAQS: UNIFIED COMMUNICATIONS PLATFORM
Unified Communications: ChannelLess vs. Omnichannel
Unified communications is an integrated approach that combines various communication channels and tools into a single, seamless platform. This technology enables organizations to maintain consistent interactions across multiple touchpoints while preserving context and conversation history. Modern unified communications solutions help businesses deliver more efficient and personalized customer experiences.
While many providers offer unified communications software, the quality and capabilities vary significantly. Unified communications is important because it eliminates channel silos and creates a more cohesive customer journey. Glia's unified communications platform stands out by offering true integration across all channels, ensuring seamless transitions and consistent service delivery.
Financial institutions transform their customer service delivery with an AI, voice, and digital unified communications platform. The Glia Interaction Platform, powered by ChannelLess® Architecture, helps organizations provide consistent, contextual support across all channels while maintaining security and compliance. This approach helps institutions reduce operational costs, improve customer satisfaction, and deliver more efficient service experiences.
Yes, ChannelLess Architecture is an advanced unified communications solution that goes beyond traditional omnichannels approaches. Unlike conventional platforms that simply connect different channels, ChannelLess Architecture eliminates channel boundaries entirely, creating a truly fluid communication environment where conversations flow naturally across any medium without losing context or requiring repetition.
While omnichannel solutions stitch together several distinct channels, ChannelLess Architecture fundamentally transforms how communications work by removing channel distinctions entirely. Unlike omnichannel, which still treats each channel as a separate entity that needs to be bridged, ChannelLess Architecture creates a single, unified communication environment where channels become invisible to the customer experience, enabling truly seamless interactions.
Transform your future right now
Guide customers to Glia and give them the future-forward partner they’ve been waiting for.
