Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Service 1st

With the help of Voice AI, Service 1st turned the contact center into a source of loan growth while strengthening the member and agent experience.
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21%
increase in loan dollars from the digital center through the first half of 2025
100%
of calls answered by AI, with 37% fully handled by Voice AI, freeing up digital center to focus on loan growth
96%
reduction in abandonment rate, 91% reduction in wait time
69
hours of agent time per week saved thanks to AI
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Banks
Busey Bank: Adding 30,000 Customers Without Adding Headcount
Busey used Voice AI to master a $7B M&A deal: Better service, more coverage, and upskilled agents—no extra hiring required.
Credit Unions
Beyond the Branch: Columbia Credit Union Drives Efficiency and Growth with Digital-First Service
A Unified Approach for Elevated Member Experience and Operational Resilience
Credit Unions
Granite CU: Four New Branches, No New Staff
Using AI to work smarter, not harder, Granite personalizes service and increases membership—without increasing headcount.
Credit Unions
Heritage Federal Credit Union: Turning the Contact Center into a Growth Engine
Heritage has used Voice AI to exceed 151% of its annual loan growth target, deepen member relationships, and set the stage for virtually limitless expansion.
Credit Unions
Service 1st Federal Credit Union: Generating Revenue, Reinvesting in People
With the help of Voice AI, Service 1st turned the contact center into a source of loan growth while strengthening the member and agent experience.
Credit Unions
Dialing Up Success: Heartland's Contact Center Transformation
Wisconsin CU achieves 40% faster service, 62% lower abandonment rate, with a 42% increase in interactions
Credit Unions
Dover Federal Goes All in With Digital Member Service
Digital-first services fuel rapid membership growth
Credit Unions
From Legacy to Leading-Edge: Azura CU's Rapid Digital Transformation
Wait times and abandon rates plummet within 30 days of launching Glia
Wealth Management
Community First’s Human-Centric Digital Strategy Fuels Rapid Growth
Personalized digital service puts members first and delivers strong ROI
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