Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
As a product manager, your mission is to discover how our product can help our customers to better serve their customers in a digital world. In this position you will identify challenges, bottlenecks and opportunities that are in line with our product strategy and vision; and in collaboration with engineers and designers, find solutions that work for the business. You will work directly with the product leadership to translate our product vision, customer bottlenecks and company objectives into roadmaps, and eventually deliver digital solutions that customers love.
As a product manager for security, you will be focused on internal application-level security measures of security as well as customer-facing features such as user authentication and authorization.
Your job is to understand and articulate the expectations that our customers have for security, whether that would be specific compliance requirements or enabling their end users to use the platform securely with as little overhead as possible. You need to know the concerns of the IT and Security teams at the customer organizations and make sure these concerns do not cause friction in the sales process or audits.
As a product manager you also need to ensure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated when tackling security related problems or opportunities. You will work cross-functionally with engineering and other roles to help shape and shepherd the security of the Glia platform. We are looking for a self-driven executor with a strong technical background in security and attention to detail who can support the growth of the product and the company.
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.