Technical Product Manager, Security

Estonia or EU (Remote)
Product Management
Position already filled
Apply Now

Technical Product Manager, Security

Estonia or EU (Remote)
Product Management
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Opportunity 

As a product manager, your mission is to discover how our product can help our customers to better serve their customers in a digital world. In this position you will identify challenges, bottlenecks and opportunities that are in line with our product strategy and vision; and in collaboration with engineers and designers, find solutions that work for the business. You will work directly with the product leadership to translate our product vision, customer bottlenecks and company objectives into roadmaps, and eventually deliver digital solutions that customers love.

The Role

As a product manager for security, you will be focused on internal application-level security measures as well as customer-facing features such as user authentication and authorization.

Your job is to understand and articulate the expectations that our customers have for security, whether that would be specific compliance requirements or enabling their end users to use the platform securely with as little overhead as possible. You need to know the concerns of the IT and Security teams at the customer organizations and make sure these concerns do not cause friction in the sales process or audits.

As a product manager you also need to ensure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated when tackling security related problems or opportunities. You will work cross-functionally with engineering and other roles to help shape and shepherd the security of the Glia platform. We are looking for a self-driven executor with a strong technical background in security and attention to detail who can support the growth of the product and the company.

Our Challenges Include

  • Studying and researching organizations of our ideal customer profile, with the focus on compliance and security.
  • Reviewing security related requests and feedback from our customers and internal teams, in order to understand the actual problem and propose the solution.
  • Clearly and consistently capturing and tracking customer security problems, the urgency of these problems, and the objectives for solving these problems.
  • Spearheading initiatives to solve these problems from end to end - from product discovery to implementing solutions and measuring the impact and success.
  • Working with our engineers to discover the best solution for our customers and business.
  • Writing and maintaining product internal documentation from the early drafts and concepts to the live documentation of the final working solution.

Candidate requirements

  • 3+ years of hands-on experience in implementing security solutions as an engineer or other technical specialist.
  • Experience with auditing and compliance - e.g. SOC2, HIPAA, PCI.
  • Excellence in applied cryptography - protocols, algorithms, key management, etc.
  • Experience either working as a PM or working closely with product teams in another role (e.g. engineer) in the context of enterprise (B2B SaaS) products and/or solutions.
  • Attention to detail and desire for robustness and consistency.
  • Ability to communicate very clearly in English, both verbally and in writing.
  • Firm understanding of the software development life cycle and other engineering practices.
  • Solid understanding of core SaaS-enabling technologies (e.g. HTML5, HTTP, JS, REST API, etc.).



  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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