Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Glia’s award-winning virtual assistants conduct thousands of conversations everyday, serving banking customers and credit union members for their everyday banking needs. Conversations are the UI for virtual assistants, and you will be designing the conversational experience that the users will directly interact with. As part of the product design and implementation team, the conversational product designer uses our proprietary Conversation Management System (CMS) and tooling to deliver the best user experience to millions of people. You will have the unique opportunity to craft dialogue that impacts users' financial well-being and in the process, you'll learn more about conversational design principles, human-computer interaction, and the advancements made possible by the latest NLP technology. Your customer centric principles will help position Glia as the new standard in digital customer service.
What will you do:
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.