Manager of Technical Writing

Technical Writing
Position already filled
Apply Now

Manager of Technical Writing

Technical Writing
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

As Manager of Technical Writing , you’ll lead our team and help them to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable.
Glia’s Technical Writing Manager is responsible for leading a Technical writers team located in Estonia.


What you’ll do

1. Team Leadership and Development

  • Facilitating frequent and effective feedback
  • Conducting regular 1:1 (one-on-one) meetings with each member of your team
  • Assisting with operational concerns & questions, and be the first point of contact for all things Glia for the members of your team
  • Understanding the long-term aspirations of each member of your team and helping them translate these into specific short- to mid-term goals
  • Recognizing growth & performance and making cases for promotion
  • Supporting team members with finding learning materials (books, courses); encouraging special interest and study groups, book clubs etc; coordinating conference attendance
  • Being responsible for effective team dynamics, including trust, accountability, cooperation, etc
  • Running activities for group support such as project celebration, retros, team lunches, vacation scheduling, team agreements and charters.

2. Hiring and Onboarding

  • Running hiring cycles: defining job descriptions, conducting interviews; assessing final fit, and onboarding new members to the team.

3. Writing, Information Architecture and Process Improvement

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for enterprise customers and partners
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture
  • Assist in writing and reading of patents


  • 5+ years of experience as a technical writer
  • 2+ years in leading technical writers team
  • Outstanding communication both verbally and in writing
  • Ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment
  • Experience with OpenAPI and REST API in general
  • Deep understanding of the software development life cycle and other engineering practices
  • Interest and ability to learn new technologies from an end-user perspective via hands-on experimentation
  • Good research and analytical skills to be able to gather, understand, and interpret new technically complex information
  • Fluency in US English, with special attention to writing skills and grammar


  • Previous experience in software and/or product development (e.g. as a system analyst, software engineer or QA)
  • Basic know-how on CSS and HTML, JSON, Markdown, Git, common Linux/macOS command-line tool


  • Glia stock options and competitive salary
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Access to all the latest tools and equipment you’ll need
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses
  • Diversity: 25 countries represented

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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