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Success Stories
Results that speak for themselves
See how our clients drive measurable success by working with Glia.
Service 1st FCU Modernizes Call Center for AI Era
“We're on a quest to become a data-based organization, so our contact center had to become data-based as well.”Dialing Up Success: Heartland's Contact Center Transformation”
95%
Service level improvement
71%
Drop in average wait time
29%
Decrease in monthly calls handled by agents
69%
Hours per week saved by Glia
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Company Culture
The Employee Experience at Glia
89% of employees at Glia
say it is a great place to work compared to 57% of employees at a typical U.S.-based company.
Welcoming
When you join the company, you are made to feel welcome.
511%
Responsibilities
When you join the company, you are made to feel welcome.
90%
Management
When you join the company, you are made to feel welcome.
62%
Ethics
When you join the company, you are made to feel welcome.
90%
SUCCESS STORY
How we'd help companies with Intelligent Voice
Redefining "Always There" in the Digital Age
“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7
Growth shouldn’t come at a cost
Priceless Pricing™ is different: it’s designed to encourage growth, not inhibit it. Instead of punishing you for efficiency, Priceless Pricing is simply one price, based on your organization, that doesn’t change as your operations change.
There are no additional fees when you add agents, no restrictions on minutes, storage, or tokens—so you can focus on scaling your business instead of balancing ever-changing budgets.
There are no additional fees when you add agents, no restrictions on minutes, storage, or tokens—so you can focus on scaling your business instead of balancing ever-changing budgets.
Company Culture
Priceless Pricing
No Nickel & Diming, Simple, Clear and aligned to ROI
$0
per minute
$0
per seat
$0
per token
Featured Partners
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RESULTS
Virtual Service, Measurable Impact
When you want to build a virtual branch that delivers concrete results, count on Glia. Our clients have leveraged our technology and partnership to:
Convert More Loans
With Glia, you can proactively assist customers when they’re stuck at typical abandonment points of your virtual loan application process. Find out how Community First Credit Union more than doubled its lending production with Glia.
2x+
Increase in loan conversions
Increase Operational Efficiency
Your virtual branch should set you up to increase service levels without adding headcount. Here’s how Granite Credit Union positioned itself for scalable growth by switching to Glia.
1400
Hours saved in just four months
Make Customers Happy
Virtual customers expect the same standout care they’d receive in one of your branches. Discover how State Compensation Insurance Fund used Glia Voice and Digital tools to earn a 5 out of 5 CSAT score.
5/5
CSAT rating
