AI-Powered Forecasting

Plan For Every Workforce Scenario

Meet near-term service level goals and make smart decisions about long-term hiring with AI-powered forecasting for every “what-if” scenario.

Stop Wondering, Start Planning

Workforce management redefined. Forecast AnalystGPT is an AI-powered forecasting analyst that tells you everything you need to know about future workforce needs—all you have to do is ask.
chat bubble with a question mark
Answer Any Question
Gain the insights you need to predict future demand simply by asking questions in everyday language.
Skip Data Integration
Start using Forecast AnalystGPT out of the box—no complex integrations or workforce management experience required.
Drive Immediate Value
No vaporware or roadmapped features.  Forecast AnalystGPT drives proven value for leaders in your industry right now.

Plan For Fluctuating Demand

Hit service level goals from peak demand periods to off-peak hours—simply by asking questions to understand volume and staffing trends.
plan for fluctuating demand

Optimize Long-Term Hiring

In just a few seconds, predict long-term needs and assess the impact of staffing scenarios months into the future.
optimize long term hiring

Prepare For Every Contingency

There’s no such thing as bad luck when you’re prepared for every situation. From natural disasters to macroeconomic events, understand how any scenario could impact your workforce.
prepare for every contingency
solutions by use case

Planning Insights For
Every Scenario

Contact Center Reimagined
Confidently predict staffing needs, achieve service level goals, and optimize contact center efficiency with AI-powered forecasting and predictive behavioral analytics.
contact center reimagined
M&A Support
Predict how a new influx of agents and customers will affect your contact center staffing needs.
Overflow & Afterhours Support
Understand how to efficiently handle volume during peak demand periods and outside of normal business hours.
IT Helpdesk
Prepare for new product rollouts and tech integrations by predicting future interaction volume.
Online Banking Support
Ensure you’re prepared to support online customers by analyzing trends and anticipating future demand.
Success Stories

Drive Impact You Can Measure

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Columbia Bank partnered with Glia to skyrocket digital account openings and loan dollars while providing faster, more satisfying service.
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90%
Reduction in AWT
24%
Reduction in AHT
45%
Reduction in abandonment rate (vs. phone-only channel)
511%
Increase digital branch loan dollars over 4 years
Absorbing attrition, reinvesting in staff, and strategically planning for the future. Here’s how AI efficiency helps a $16B community bank do it all.
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$198k
Reduced spend on overflow & language interpreter services
8
FTE roles closed after natural attrition, thanks to AI handling 60% of call volume
72%
Reduction in abandonment
34%
Drop in average speed to answer
Busey used Glia’s voice AI to master a $7B M&A deal: Better service, more coverage, and upskilled agents—no extra hiring required
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25%
Growth in customer base with zero extra headcount
61%
Calls automated, 50% reduction in agent wrap-up time
14
Branches backed up with overflow support from main call center
2
Frontline FTEs repurposed to strategic research roles
Higher efficiency, more revenue opportunities, better service. Home Bank of California did it all with a virtual branch powered by Glia.
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60+
mile extended footprint
75%
Video engagements accepted by customers
20 sec
average wait time

See The Future