AI-Powered Forecasting

Plan For Every Workforce Scenario

Meet near-term service level goals and make smart decisions about long-term hiring with AI-powered forecasting for every “what-if” scenario.

Stop Wondering, Start Planning

Workforce management redefined. Forecast AnalystGPT is an AI-powered forecasting analyst that tells you everything you need to know about future workforce needs—all you have to do is ask.
chat bubble with a question mark
Answer Any Question
Gain the insights you need to predict future demand simply by asking questions in everyday language.
Skip Data Integration
Start using Forecast AnalystGPT out of the box—no complex integrations or workforce management experience required.
Drive Immediate Value
No vaporware or roadmapped features.  Forecast AnalystGPT drives proven value for leaders in your industry right now.

Plan For Fluctuating Demand

Hit service level goals from peak demand periods to off-peak hours—simply by asking questions to understand volume and staffing trends.

Optimize Long-Term Hiring

In just a few seconds, predict long-term needs and assess the impact of staffing scenarios months into the future.

Prepare For Every Contingency

There’s no such thing as bad luck when you’re prepared for every situation. From natural disasters to macroeconomic events, understand how any scenario could impact your workforce.
solutions by use case

Planning Insights For
Every Scenario

Contact Center Reimagined
Confidently predict staffing needs, achieve service level goals, and optimize contact center efficiency with AI-powered forecasting and predictive behavioral analytics.
contact center reimagined
M&A Support
Predict how a new influx of agents and customers will affect your contact center staffing needs.
Overflow & Afterhours Support
Understand how to efficiently handle volume during peak demand periods and outside of normal business hours.
IT Helpdesk
Prepare for new product rollouts and tech integrations by predicting future interaction volume.
Online Banking Support
Ensure you’re prepared to support online customers by analyzing trends and anticipating future demand.
Success Stories

Drive Impact You Can Measure

Service 1st

Credit union deploys AI-powered phone virtual assistant for 275+ hours saved per month
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95%
reduction in abandonment rate
71%
drop in average wait time
29%
decrease in monthly calls handled by agents
69
hours saved per week by Phone GVA
Single interaction platform streamlines service options, enables seamless experience
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53%
increase in digital interactions
Accelerated
time-to-value via single interaction platform
30 min
decrease in phone Average Wait Time
Takes Digital Communications to the Next Level
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90%
reduction in AWT
24%
reduction in AHT
45%
reduction in abandonment rate
+511%
increase digital branch loan dollars
Turnkey interactive virtual branch increases efficiency & expands revenue opportunities
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60+
mile extended footprint
75%
video engagements accepted when asked
20 sec
average wait time
Glia Virtual Assistant & Glia Digital deliver significant service efficiencies
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61%
containment with GVA
4,600+
staff hours saved annualy with GVA
90%
shorter Average Wait Time with GVA

See The Future