Cognitive Quality Management
Get More Out of Your Time—And Your Agents
Instantly gain the insights you need to coach agents by using AI to automate call reviews and answer every question about quality, compliance, sentiment, and more.
Comprehensive Insights, Unprecedented Ease
No more listening back to calls and relying on auto-scoring. Get unbiased, accurate insights to boost agent and contact center performance using AI—all you have to do is ask.
Gain Insights By Asking
Drill into every interaction in near real-time by asking questions in conversational language.
Humanize Coaching
Go beyond auto-scoring by using AI to generate specific coaching recommendations based on individual agent performance.
See The Whole Picture
Use AI to review and evaluate every interaction, not just a sample, so you get accurate insights from comprehensive data.
Instantly Get Lookback Analysis
Receive up-to-date insights as soon as you change your evaluation criteria—no more waiting to collect new data.
By The Numbers
AI That Drives Real Value
No vaporware or vague promises. Glia’s Cognitive Quality Management solution delivers proven impact for organizations like yours, right now.
Automate Call Reviews at Lightspeed
Glia clients use Ask Cortex to increase call review efficiency by 10x.
10x
Evaluate Every Interaction
Cortex Interaction Analyzer evaluates every interaction, not just a sample.
100%
Revolutionize Performance Management
600+ organizations use Glia’s voice, digital, and AI-powered tools to improve contact center performance.
600+
Products
Less Searching, More Coaching
Automate call reviews, skip manual data-gathering processes, and gain objective answers to every qualitative question about contact center performance. Glia’s AI quality management tools let you spend less time hunting for information and more time helping your agents.
Deliver Unbiased Feedback
Remove subjectivity from the agent coaching process by using AI to automate interaction evaluations, then asking Quality AnalystGPT questions about quality, compliance, trends, and more.
Get Fast Insights
Quickly assess any interaction without listening to calls or reading chat transcripts. Ask Cortex allows you to gain insights in real-time—simply by asking questions in everyday language.
Individualize Coaching
Access AI-generated call notes, coaching suggestions and interaction evaluations, so you can easily gain insights to offer high-value, personalized feedback for every agent.
solutions
