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Make any live interaction with customers simple and easy. Layer rich collaboration on any of your existing quoting, application, servicing or claims web experiences

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Benefits for Insurers

Improve Customer Acquisition

Modernize Support

Enhance Your Customer Experience

DCS Helps Insurance Carriers:

Sell more, improve efficiency & deliver premium agent support

Improve Customer Acquisition

Glia enables insurers to acquire more leads and increase online conversions. Insurance providers are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and CoBrowsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers.

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Glia Case Study Top Bank Increase Conversion by +400%
SALES case study

Leading P&C Insurer Drives Measured Contact Center Efficiency with Glia

Reduces total service contacts by 18%


Modernize Support

Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction. Identify high-value online visitors and alert agents when those visitors hit a point of friction and run the risk of abandonment, reducing total contacts per claim and improving efficiences.

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Enhance Your Customer Experience

Glia allows insurers to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents in a compliant and secure environment. With 2-way video communication, your customers can put a face to a name - building greater customer satisfaction and loyalty in the process.
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Enhance your Customer Experience
Glia Client Experiences Mercury
Testimonial Video

Glia Client Experience: Mercury Insurance

Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, shares how Glia helped improve their online experiences for underwriters and agents.

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Reinvent How You Serve Your Customers

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“With Glia we increased our online conversion by 4X"

Leading Insurance Company