Glia Launches First-Ever Benchmark Report for Financial Service Customer Interactions!
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Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, shares how Glia helped improve their online experiences for underwriters and agents.
Watch the VideoGet closer to your agents than your competition ever can by synthesizing data across all phone and digital interactions, leveraging automated insights that don’t require additional effort from underwriters or CSRs. Equip your underwriters with tools to respond promptly and effectively, winning agent relationships and business.
Assist your policyholders when, where and how they want it. Manage high call volumes with Glia Call Center without increasing staff, while providing a modern, unified experience that drives customer satisfaction and policyholder retention. Glia's AI tools streamline CSR workflows to increase productivity by up to 20%.
Optimize claims communications from First Notice of Loss (FNOL) through the closure of the claim to improve customer satisfaction when policyholders need you most. Handle high call volumes and automate call wrap-ups, with easy integrations to send data downstream to your CRM or claims system. Leverage Glia’s SMS capabilities to keep claimants informed every step of the way.
Increase lead conversions 3-4x by proactively engaging potential customers before they abandon your online form. Providing onscreen guidance through chat, video, voice or dial-in phone, with the ability to CoBrowse, makes it easier to buy. Communicating at the point of sale also allows for upsell and cross-sell opportunities.
We’ve highlighted some of the most common ways insurance companies are leveraging Glia’s Unified Interaction Management (UIM) platform to improve their business, but there are many other applications in use today. Let us know the challenges you’re dealing with and we would be happy to discuss how Glia can be leveraged to solve your business needs.
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