Glia enables insurers to acquire more leads and increase online conversions. Insurance providers are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and CoBrowsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers.
Reduces total service contacts by 18%Download
Glia allows agents to easily switch between chat, video, and audio communications with customers - reducing customer effort and ensuring increased customer satisfaction. Identify high-value online visitors and alert agents when those visitors hit a point of friction and run the risk of abandonment, reducing total contacts per claim and improving efficiences.
Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, shares how Glia helped improve their online experiences for underwriters and agents.Watch the Video