AI Healthcare Contact Center Software
Patient Care That Goes The Distance
Go above and beyond for patients by balancing human care and AI-powered support through the entire interaction journey.
Patient care starts with connection. Offer AI ease + empathy at every step.
ChannelLess® Architecture
Turn to a Platform Built For Trust
When you deliver care that impacts lives, every interaction matters. Glia’s AI contact center platform is purpose-built for organizations where maintaining security and compliance, building relationships, and preserving trust is everything.
Streamline Patient Journeys
Deliver seamless transitions from virtual assistants to human agents across voice, chat, video, and messaging, so patients can navigate care journeys without interruption.
Safeguard Sensitive Data
Built for healthcare-grade protection, Glia ensures full HIPAA compliance, secure data handling, and peace of mind for patients and providers alike.
Integrate Without Headaches
Our CRM and EHR integrations give care teams a full view of patient information in one interface—from appointments to medical history to insurance.
Healthcare Results
Elevate Interactions, Improve Outcomes
Navigating medical issues is hard enough. Glia makes it easier for healthcare providers to support patients throughout interaction journeys, so they have one less thing to worry about—and one more reason to trust you.
Simplify Complex Information
Use digital collaboration tools to walk patients through diagnoses, treatment options, and care plans—just like they’re sitting in your office.
Improve Patient Outcomes
Help patients achieve health goals and navigate treatment plans by guiding them through each step of their care journey with no lost context or dropoffs.
Build Long-Term Loyalty
Drive patient satisfaction and loyalty by balancing human touch, digital tools, and AI efficiency to personalize care and deliver faster resolutions.
HEALTHCARE CONTACT CENTER SOLUTIONS
Comprehensive Tools
for Modern Care
Deliver point-to-point patient care with tools that enhance every touchpoint of every interaction.
Handle Inquiries With AI
Let patients self-serve using virtual assistants that handle routine requests 24/7, then pass context to your agents when human assistance is required.
Personalize Digital Care
Deliver complex patient information with clarity and compassion by closely guiding patients using digital tools like CoBrowsing, screen-sharing, and video chat.
Simplify Phone Support
Use AI-powered virtual assistants and intelligent routing to help patients quickly make appointments, request refill prescriptions, ask questions about billing, and more.
Assist Agents With AI
Help agents offer fast, expert care by using AI to transcribe calls in real time, offer real-time coaching during interactions, automate post-call work, and more.
Enhance Performance Management
Use AI to standardize interaction summaries, uncover individual coaching insights, and immediately drill into every interaction simply by asking questions.
Optimize Workforce Planning
Ask Forecast AnalystGPT any question about future volume and staffing trends, so you can prepare to hit every service level goal from open enrollment to off-peak periods.
HEALTHCARE CALL CENTER FAQS
Healthcare Contact Center Questions, Answered
Healthcare call center software is a specialized contact center solution designed to manage and optimize patient interactions in healthcare settings. As healthcare call centers become increasingly complex, advanced call center software is essential for delivering efficient patient communication and support. Healthcare contact center solutions help providers manage patient calls, streamline workflows, and enhance the overall patient experience while maintaining compliance standards.
Glia's healthcare call center solutions transform how providers deliver patient engagement through our innovative contact center platform. Our AI contact center platform enables healthcare organizations to manage multiple communication channels efficiently, while our healthcare contact center solutions ensure consistent service delivery. Unlike traditional contact center systems, our platform preserves context across interactions, making every patient interaction more meaningful and efficient.
Glia's healthcare call center solutions and call center software are built with security at their core. Our healthcare contact center solutions incorporate robust security measures that exceed HIPAA requirements, ensuring protected health information remains secure. The platform enables healthcare organizations to maintain compliance while delivering efficient service through their contact center operations.
Clear The Path To Care
Deliver the seamless, point-to-point support today’s patients deserve.
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