Automate Interactions
Hire A Virtual Assistant Customers Love
Faster service that doesn’t compromise CX? Now we’re talking. Glia Virtual Assistants listen and speak like humans so you can drive efficiency without driving away customers.
Let AI Answer The Call
Glia Virtual Assistants (GVAs) contain high-volume inquiries and pass the rest to your agents, so you handle more calls without increasing headcount.
Drive Immediate Value
GVAs handle 900+ banking user journeys out-of-the-box—no complex bot building, integrations, or training required.
Seamlessly Blend AI & Human
AI passes context to agents when human help is required, ensuring faster, smoother resolutions.
Learn From Top Agents
GVAs automatically learn from conversations with human agents so you continuously improve service.
Deploy Responsible AI
Glia Cortex AI is pre-built with security guardrails for industries where trust is everything.
By The Numbers
The Hard Data Behind Easier Calls
Start every call with personalized, friendly AI and see measurable gains through the customer journey.
Personalize Every Greeting
Cortex Intercept greets 100% of callers with a personalized message based on their call history or behavior.
100%
Handle Industry-Specific Inquiries
The Phone Glia Virtual Assistant (GVA) is pre-packaged to handle 900+ banking customer journeys.
900+
Resolve Issues Faster
Clients have dropped wait times by up to 71% with Phone GVAs.
71%
Relieve Overloaded Reps
Phone GVAs resolve an average of 50% of customer inquiries without human help.
50%
Better Interactions Begin With AI
Create exponential gains in ease and efficiency by letting the Phone GVA answer every call and embedding AI for All™ throughout your contact center workflow
Boost AI Adoption
Customers no longer need to repeatedly ask for agents or punch “0” into their keypads. Cortex Intercept boosts AI engagement by personalizing customer greetings and options based on previous conversations.
Offload Call Volume
Your Phone GVA quickly handles up to 50% of calls without human help, reducing wait times and abandonment rates while freeing up agents to offer personalized support when callers really need it.
Deliver Warm Transfers
When your Phone GVA can’t solve a customer issue, it passes the caller to a human agent with full context—no frustrating transfers or asking customers to repeat their reason for calling.
Offer Always-On Service
Give customers a virtual assistant that can handle inquiries around the clock, so you can meet their expectations for always-on service without hiring extra staff.
Effortlessly Improve
With Gen AI
Make your AI as smart as your top agents. GVA Learning 360 generates new Phone GVA responses based on agent interactions, helping you continuously improve service quality with minimal manual lift.
Safely Implement AI
Prevent hallucinations by deploying a virtual assistant pre-built with industry-specific security guardrails, so you can drive efficiency without taking on risk.
AI FOR ALL
AI That Works For Everyone
Automating your voice interactions is only the beginning. Glia’s AI for All lets you harness the full power of AI throughout your organization.
