agent ai
Superhuman Strength for Every Agent
Give your agents the power to work with extraordinary speed and accuracy, drive operational efficiency, and deliver loyalty-building interactions.
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How It Works
Less Talk. More Action.
Reduce handle time and wait time, supercharge operational efficiency, and empower agents to offer the personalized service customers love.
The Glia Advantage
AI That Actually Works
Other vendors talk a big game. Glia’s Agent AI delivers measurable results—productivity gains of 20%, to be exact. Here’s how.
Assist Agents At Every Step
Cortex Agent AI enhances the entire interaction journey—from before agents greet a customer to post-interaction work.
Embed Into Existing Workflows
Give agents AI tools that integrate directly into their workflows and processes—no screen-switching or complex training required.
Drive Value Immediately
Skip complex setup and start seeing value instantly. Unlike bot-building kits, Agent AI shows up ready to work on Day One.
Solve Real Problems
Don't settle for vaporware or one-size-fits-all AI. Agent AI tools solve industry-specific problems for customers like you, right away.
Glia voice & digital
Enhance Every
Interaction With AI
glia voice
Raise Your Voice
Make AI the first point-of-contact for every call, offloading call center volume and giving agents full context when customers really need their help.
Glia Digital
Double Down On Digital
Offer your agents a suite of AI-powered digital tools that help them save time, offer accurate answers, and enhance human connection.
Cognitive Quality Management
Individualized Insights for
Every Agent
Go beyond auto-scoring to uncover actionable insights for every single agent, so you can give them the unique coaching they need to deliver superior service.
AI For All™
Go All-In On AI
AI isn’t only for customers. Glia’s AI for All™ embeds into every corner of your contact center to unlock exponential gains at every step.
AI for Customers
Offer self-service customers actually like while containing inquiries across voice, digital, and messaging channels. Glia Virtual Assistants are ready to do it all on Day One.
AI for Managers
Spend less time gathering information and more time acting on it. AI lets managers automate reviews, get personalized coaching insights, and analyze interactions just by asking questions.
AI for Executives
Give leaders the best analyst team they’ll ever hire. Glia’s AI Analysts answer every question about workforce planning, interaction quality, contact center data, and more—accurately and instantly.
FAQS: TRANSCRIPTION TOOLS & MORE
From AI Summaries to Wrap-Up Bots
Real-time transcription software converts spoken conversations into text instantly using AI transcription technology. This automated transcription capability helps contact center agents capture accurate meeting notes and conversation details in real-time. Modern transcription tools, powered by generative AI, enable more efficient documentation and improved service delivery.
Glia's AI transcription solution stands out by offering seamless integration with platforms like Google Meet while providing intelligent, contextual support. Our transcription software not only captures conversations but also generates comprehensive meeting notes and call summaries, enhancing productivity and accuracy in customer interactions.
Yes, Glia's transcription platform maintains strict security protocols while delivering efficient service. Whether generating meeting notes during Google Meet sessions or processing customer interactions, our solution ensures data protection and compliance at every step.
An interaction wrap-up bot is an AI-powered assistant that automates post-interaction documentation and analysis. Powered by generative AI, the wrap up bot helps create detailed summaries and documentation, significantly reducing manual effort and improving consistency in interaction records.
The interaction wrap-up bot transforms how agents handle post-call documentation by automatically generating AI summaries and detailed notes. This automation increases agent capacity by reducing time spent on administrative tasks, allowing them to focus more on customer interactions while maintaining accurate and consistent documentation.
