Manager AI
Stop Managing,
Start Leading
Automate reviews, quickly drill into interactions, and uncover personalized coaching insights so you can make the most of your time and help your agents shine.
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How It Works
AI Listens, Leaders Lead
Use AI to automate manual processes so you can spend less time gathering information and more time acting on it.
The Glia Advantage
Access Insights With Unprecedented Ease
It’s easier than ever to gain accurate, comprehensive insights into your contact center. Manager AI enhances every step of your workflow, from transcribing calls to
automating post-call reviews and interaction analysis.
automating post-call reviews and interaction analysis.
Fly Past Manual Reviews
Let AI automatically evaluate every interaction so you don’t have to read transcripts or listen back to calls.
Gain Next-Gen Insights
Easily make sense of your unstructured interaction data—simply by asking questions in natural language.
Evaluate All Interactions
Use Manager AI to analyze all your interaction data, not just a sample, so you can access comprehensive insights.
Remove Human Bias
Remove human subjectivity and bias by using AI to automate post-call wrap-ups so you can rely on accurate, objective data.
PRODUCTS FOR Managers
Elevate Performance, Coaching, and Planning
Cognitive Quality Management
Set New Standards for Quality
Tools for everything related to quality control, trends, and opportunities for improvement. Whatever you want to know, all you have to do is ask.
Intelligent Reporting
& Insights
& Insights
Analyze Every Interaction
Unlock a gold mine of contact center data by tapping into every interaction with unprecedented ease.
AI-Powered Forecasting
Predict Staffing Needs
Let AI drill into your historical data so you can make fully informed staffing decisions about near-term operations, long-term planning, and everything in between.
INTEGRAtions PARTNERS
Engineered For Your Ecosystem
Glia’s AI-powered platform is pre-built to connect to your favorite tools and systems.
BEYOND AN AI CHATBOT FOR BANKING
Go All-In On AI
AI isn’t only for customers. Glia’s AI for All™ embeds into every corner of your contact center to unlock exponential gains at every step.
AI for Customers
Offer self-service customers actually like while containing inquiries across voice, digital, and messaging channels. Glia Virtual Assistants are ready to do it all on Day One.
AI for Agents
Empower agents to work with extraordinary speed, accuracy, and productivity so you can boost operational efficiency and elevate the service they offer your customers.
AI For Executives
Give leaders the best analyst team they’ll ever hire. Glia’s AI Analysts answer every question about workforce planning, interaction quality, contact center data, and more—accurately and instantly.
SOLUTIONS
Go Beyond Manager AI
Learn how Glia drives game-changing possibilities at every step of your contact center journey.
