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BENEFITS

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Virtual Branch
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Virtual Branch
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Virtual Branch
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solutions by use case

Glia's offerings tailored to your specific role

General Customer Support
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Online Banking Support
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Virtual Branch
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Loan Growth
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Deposit Growth
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Our Offices

Glia offices around the world

New York, US
30 West 21st Street, 4th floor
New York, NY, 10010
Salt Lake City, US
2701 N Thanksgiving Way #100, Lehi, UT 84043, United States
Tallinn, Estonia
Viru väljak 2, 6th floor,
Tallinn, Estonia, 10111
Tartu, Estonia
Turu 2, 5th Floor,
Tartu, Estonia, 51004
Vancouver, Canada
1055 West Georgia Street, Suite 2103, Vancouver, Canada, V6E 3P3
Our Offices

Glia offices around the world

New York, US
30 West 21st Street, 4th floor
New York, NY, 10010
Salt Lake City, US
2701 N Thanksgiving Way #100, Lehi, UT 84043, United States
Tallinn, Estonia
Viru väljak 2, 6th floor,
Tallinn, Estonia, 10111
Tartu, Estonia
Turu 2, 5th Floor,
Tartu, Estonia, 51004
Vancouver, Canada
1055 West Georgia Street, Suite 2103, Vancouver, Canada, V6E 3P3

What’s Holding You Back?

We asked high-trust organizations why they were ready to cut the cord with their CCaaS provider. Here's what they said—and how Glia helps build something better.
Offer effortless digital interactions by unifying phone, chat, and video via ChannelLess® architecture.
69%

of survey respondents say their digital customer engagement isn’t meeting expectations.

Customer at laptop computer waving to the screen.
Offer effortless digital interactions by unifying phone, chat, and video via ChannelLess® architecture.
69%

of survey respondents say their digital customer engagement isn’t meeting expectations.

Offer effortless digital interactions by unifying phone, chat, and video via ChannelLess® architecture.
69%

of survey respondents say their digital customer engagement isn’t meeting expectations.

GLIA FOR ALL ROLES

The Power of AI Within Everyone's Reach

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AI for Customers

AI Virtual Assistants for automated customer self-service

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AI for Agents

Augment agents with AI coaching and workflow automations

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Customer at laptop computer waving to the screen.

AI for Managers

Assist Managers with AI-driven Insights, Analysis and Automation

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AI for Execs

AI-Powered performance management tools for contact center leaders

Enhance identity verification by cross-referencing personal data with authoritative databases and trusted sources to strengthen AML and KYC compliance. Configure risk scores to assess and confirm an individual’s authenticity with precision.
Customer at laptop computer waving to the screen.

Why Attend Interact 2025?

Glia’s out-of-this-world gathering offers:
  • Making meaningful in-person connections with the Glia community.
  • Your chance to network with visionary executives.
  • Sharing of Unified Interaction Management best practices.
  • Speakers sharing strategies to boost customer retention, increase sales conversion, and improve servicing efficiency.
We're crafting a stellar lineup of keynotes, breakout sessions, Ask the Expert meetings, hands-on workshops, and networking opportunities. Together, we'll chart a course through the ChannelLessⓇ galaxy, exploring how to meet the needs of today's on-screen, on-demand consumers with the perfect fusion of human and AI, of voice and digital, and of simplicity and security. By the end of your journey, you'll have a blueprint to navigate the complexities of contact center operations and propel your customer experience into the future.
Boldly go where no customer experience has gone before:
  • Network with industry pioneers
  • Attend mind-bending education sessions on AI and beyond
  • Experience hands-on product demos
  • Get an exclusive sneak peek at future Glia innovations
Don't miss your chance to be part of this cosmic adventure. Register now for Interact 2025 and take advantage of our early-bird pricing–it's your ticket to the stars!
Customer at laptop computer waving to the screen.
GUIDING & PRINCIPLES

Our Core Values

Collaborate

Team Wins. We Learn. We empower each other through collaboration and shared success.

Read More

Challenge

Ideas over hierarchy: open debate leads to strong decisions

Read More

Master

Learn: Driven by curiosity, we master our craft.

Excel: We deliver impactful, delightful experiences.

Read More

Persevere

Innovate: We thrive on challenges.

Own: We drive impact, together.

Read More

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OUR certifications
Success stories

How we've help companies from several industries

Redefining "Always There" in the Digital Age

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7

Redefining "Always There" in the Digital Age 2

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7

Redefining "Always There" in the Digital Age 3

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7

Redefining "Always There" in the Digital Age 4

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7
partners

More business. More opportunities

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Online Banking
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Online Banking 2
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Online Banking 3
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Online Banking 4
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Success Stories

The Hype Is Real

“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
55%
Find out how Granite reduced call abandonment by
Success Stories

The Hype Is Real

Columbia Bank partnered with Glia to skyrocket digital account openings and loan dollars while providing faster, more satisfying service.
Read Case Study
90%
Reduction in AWT
24%
Reduction in AHT
45%
Reduction in abandonment rate (vs. phone-only channel)
511%
Increase digital branch loan dollars over 4 years
By deploying Glia Banker and Glia CoPilot to make care faster and more personalized, Thomaston increased account openings, fully automated after-hours inquiries, and improved customer satisfaction.
Read Case Study
1,440+
Total frontline hours saved across digital and voice deployments, equivalent to adding 1.1 FTEs
100%
After-hours inquiries handled by Glia Banker Voice and Digital, fully eliminating after-hours inquiries passed back to agents
222
Hours saved in quality assurance through Glia Analyst automated reviews and coaching reports
76%
Decrease in live-agent chat request volume
By pairing Glia Banker Voice and Digital with dedicated account retention queues, Live Oak Bank increased deposit retention nearly 9x and grew business checking balances by 63% YoY while strengthening personalized service at scale.
Read Case Study
793%
Increase in deposit retention—from $1.4M recovered in month one to $12.5M at its peak
63%
Year-over-year growth in business checking balances, reaching $469M, with total relationship deposits climbing to $1.2B
39%
Increase in cross-sell adoption — 25% of customers now hold both a loan and deposit account
+108%
Month-over-month growth in AI-assisted conversations
Busey used Glia’s voice AI to master a $7B M&A deal: Better service, more coverage, and upskilled agents—no extra hiring required
Read Case Study
25%
Growth in customer base with zero extra headcount
61%
Calls automated, 50% reduction in agent wrap-up time
14
Branches backed up with overflow support from main call center
2
Frontline FTEs repurposed to strategic research roles
Success stories

How we've help companies from several industries

Redefining "Always There" in the Digital Age 2

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7

Redefining "Always There" in the Digital Age 3

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7

Redefining "Always There" in the Digital Age 4

“With the tools we've introduced through Glia, we're able to meet our members where they are and communicate the way they want...
Reduction in call abandonment rate
55%
Decrease in average handle time
25%
Hours of manual agent work saved in four months
1400
Average digital member satisfaction rate (out of 5.0)
4.7

Agenda

Detailed session information will be available prior to event liftoff. In the meantime, here is a sneak peek at the Interact 2025 flight plan:
October 12
October 13
October 14
October 15
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)